Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.5
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
130
4 Stars
22
3 Stars
13
2 Stars
5
1 Star
4
80%of customers recommend this product.
(
36 out of
45)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
4
Good suction!
on January 16, 2026
Posted by: Fflpn
from Kernersville, NC
Gender:Female
Seems to have good suction. Need to use it more to give a better review.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not worth it
on January 13, 2026
Posted by: Jaxxbad
from New mexico
Gender:Male
The cord is very short and all ways in the way because it is stiff as well when floor to carpet sensor likes to switch to carpet when on tile or woodfloors the dust bin is supper small allin all not worth the money
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 13, 2026
Hi Jaxxbad,
Thank you for taking the time to leave a review.
We’re deeply unhappy that the Shark Detect Lift Away did not meet your expectations. We totally get how frustrating a short cord can be also when the unit is hard to push on carpet mode. This definitely isn’t the kind of experience we want you to have. If you'll like to speak with us us further, please visit the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review.
We’re deeply unhappy that the Shark Detect Lift Away did not meet your expectations. We totally get how frustrating a short cord can be also when the unit is hard to push on carpet mode. This definitely isn’t the kind of experience we want you to have. If you'll like to speak with us us further, please visit the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great suction
on December 15, 2025
Posted by: Lorri445
from Brunswick, OH
Gender:Female
This is the 4th Shark I've purchased. I used to be a Hoover fan, but once I started using Shark, I won't use anything else. You can't beat the suction power. I really like this one, but wish the hose and power cord were longer.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum!
on November 25, 2025
Posted by: Liz62
Excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointing - Not a true lift away
on October 28, 2025
Posted by: rrgroom
from Texas
Gender:Female
I got this vacuum to replace the Shark vacuum I'd had for years after its motor went out. I loved the old vacuum and thought it was very versatile and it picked up all the dog hair and dirt from my floors. I thought this model would be even better because it has the power detect feature and the suction going forward and backwards. It does a good job of cleaning my floors, but I'm very disappointed that it's marketed as a "lift-away" vacuum but the lift-away feature is useless. On my old vacuum, the "pod" would come off of the pole and the head of the vacuum was still attached so I could vacuum under the bed, tables, etc. On this new model the "lift-away" just means the head of the vacuum detaches so you can't vacuum under anything. What's the point of that? I feel like Shark is misleading people with the false advertising in a blatant money grab. I've been using Shark products for many years and have always been pleased on their cleaning performance, but after this intentional misdirection to get people to spend more money, I think I'm going to have to start researching other companies and products.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello there,
Thank you for taking the time to leave a review.
We're really sorry to hear that the new vacuum didn’t meet your expectations, especially after having such a positive experience with your previous Shark model. We understand how important the lift-away feature is for cleaning under furniture, and it’s disappointing to hear that the design change has impacted its usefulness for you. We’d love to pass your feedback along to our product team — they rely on insights like yours to improve future designs. In the meantime, we kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really sorry to hear that the new vacuum didn’t meet your expectations, especially after having such a positive experience with your previous Shark model. We understand how important the lift-away feature is for cleaning under furniture, and it’s disappointing to hear that the design change has impacted its usefulness for you. We’d love to pass your feedback along to our product team — they rely on insights like yours to improve future designs. In the meantime, we kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Lift Away = NO Vacuuming
on October 7, 2025
Posted by: Used To Love My Shark
What's the point of having a Lift Away feature if you CAN'T vacuum UNDER anything? Once the "pod" is separated, the vacuum head with the rollers is inoperable. My previous Shark vacuum at the same price point had this feature. Now it's only offered for the top of the line models. Ridiculous!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the Lift-Away feature didn’t meet your expectations, especially after having a previous Shark model that allowed you to vacuum under furniture more easily. We'll share your comments with our product team so they’re aware of how this change is affecting long-time users. We’re always working to improve our designs, and feedback like yours is incredibly valuable.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that the Lift-Away feature didn’t meet your expectations, especially after having a previous Shark model that allowed you to vacuum under furniture more easily. We'll share your comments with our product team so they’re aware of how this change is affecting long-time users. We’re always working to improve our designs, and feedback like yours is incredibly valuable.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerful vacuum
on September 9, 2025
Posted by: Funk Nebraska
from Lincoln Nebraska
Gender:Female
This was a replacement to my previous shark vacuum. I’m very pleased with the power this vacuum offers. One negative I see with this vacuum is the power cord is too short. I have a small 804 sq ft home and I have to move and plug into two different rooms to be able to vacuum my entire house.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on July 27, 2025
Posted by: carriec47_6753
[This review was collected as part of a promotion.] This is a nice vacuum. It picks up everything! I love that you can use it on different floor types. It’s not too heavy. It has been easy to maintain so far as well.
Written by a customer while visiting sharkninja.com