Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
127
4 Stars
22
3 Stars
12
2 Stars
5
1 Star
4
80%of customers recommend this product.
(
35 out of
44)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
2
Disappointing - Not a true lift away
on October 28, 2025
Posted by: rrgroom
from Texas
Gender:Female
I got this vacuum to replace the Shark vacuum I'd had for years after its motor went out. I loved the old vacuum and thought it was very versatile and it picked up all the dog hair and dirt from my floors. I thought this model would be even better because it has the power detect feature and the suction going forward and backwards. It does a good job of cleaning my floors, but I'm very disappointed that it's marketed as a "lift-away" vacuum but the lift-away feature is useless. On my old vacuum, the "pod" would come off of the pole and the head of the vacuum was still attached so I could vacuum under the bed, tables, etc. On this new model the "lift-away" just means the head of the vacuum detaches so you can't vacuum under anything. What's the point of that? I feel like Shark is misleading people with the false advertising in a blatant money grab. I've been using Shark products for many years and have always been pleased on their cleaning performance, but after this intentional misdirection to get people to spend more money, I think I'm going to have to start researching other companies and products.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello there,
Thank you for taking the time to leave a review.
We're really sorry to hear that the new vacuum didn’t meet your expectations, especially after having such a positive experience with your previous Shark model. We understand how important the lift-away feature is for cleaning under furniture, and it’s disappointing to hear that the design change has impacted its usefulness for you. We’d love to pass your feedback along to our product team — they rely on insights like yours to improve future designs. In the meantime, we kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really sorry to hear that the new vacuum didn’t meet your expectations, especially after having such a positive experience with your previous Shark model. We understand how important the lift-away feature is for cleaning under furniture, and it’s disappointing to hear that the design change has impacted its usefulness for you. We’d love to pass your feedback along to our product team — they rely on insights like yours to improve future designs. In the meantime, we kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Lift Away = NO Vacuuming
on October 7, 2025
Posted by: Used To Love My Shark
What's the point of having a Lift Away feature if you CAN'T vacuum UNDER anything? Once the "pod" is separated, the vacuum head with the rollers is inoperable. My previous Shark vacuum at the same price point had this feature. Now it's only offered for the top of the line models. Ridiculous!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the Lift-Away feature didn’t meet your expectations, especially after having a previous Shark model that allowed you to vacuum under furniture more easily. We'll share your comments with our product team so they’re aware of how this change is affecting long-time users. We’re always working to improve our designs, and feedback like yours is incredibly valuable.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that the Lift-Away feature didn’t meet your expectations, especially after having a previous Shark model that allowed you to vacuum under furniture more easily. We'll share your comments with our product team so they’re aware of how this change is affecting long-time users. We’re always working to improve our designs, and feedback like yours is incredibly valuable.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerful vacuum
on September 9, 2025
Posted by: Funk Nebraska
from Lincoln Nebraska
Gender:Female
This was a replacement to my previous shark vacuum. I’m very pleased with the power this vacuum offers. One negative I see with this vacuum is the power cord is too short. I have a small 804 sq ft home and I have to move and plug into two different rooms to be able to vacuum my entire house.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on July 27, 2025
Posted by: carriec47_6753
[This review was collected as part of a promotion.] This is a nice vacuum. It picks up everything! I love that you can use it on different floor types. It’s not too heavy. It has been easy to maintain so far as well.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features! Easy to use! The suction is so gre
on July 5, 2025
Posted by: Momof5
from Nevis, MN
Gender:Female
I’ve been using my new Vacuum for a couple of weeks now. I absolutely love it!
My Dyson quit working on me. So I ordered this Shark. It is lightweight, easy to use and so versatile. I love that the hose can detach and it works so well. Much better than your typical upright vac. Thank you shark! The sickroom is amazing too!!
My Dyson quit working on me. So I ordered this Shark. It is lightweight, easy to use and so versatile. I love that the hose can detach and it works so well. Much better than your typical upright vac. Thank you shark! The sickroom is amazing too!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent vacuum
on June 23, 2025
Posted by: Mbauction
from Ohio
Gender:Female
Excellent vacuum. The best Shark I have had out of 5.
Easy to use, lightweight and does a thorough job
Easy to use, lightweight and does a thorough job
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Expensive for not delivering all promised!
on June 16, 2025
Posted by: Jo15
from Fenton, MO
Gender:Female
I bought this a few weeks ago in hopes of it being as good as the Shark Apex Duo Clean I had for years. Not quite but okay. Doesn’t pickup going backwards like it says it will. Also have to go over several times on hardwood floors to pickup cat litter.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love the carpet to floor transition option!
on June 15, 2025
Posted by: Lindaj
The Lift Away vacuum is so light and so powerful. I love that it’s easy to use the attachments and that the adjustments go from carpeting to wood floors without having to give it any thought.
Written by a customer while visiting sharkninja.com