Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
119
4 Stars
21
3 Stars
12
2 Stars
5
1 Star
2
79%of customers recommend this product.
(
30 out of
38)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
2
Disappointing - Not a true lift away
on October 28, 2025
Posted by: rrgroom
from Texas
Gender:Female
I got this vacuum to replace the Shark vacuum I'd had for years after its motor went out. I loved the old vacuum and thought it was very versatile and it picked up all the dog hair and dirt from my floors. I thought this model would be even better because it has the power detect feature and the suction going forward and backwards. It does a good job of cleaning my floors, but I'm very disappointed that it's marketed as a "lift-away" vacuum but the lift-away feature is useless. On my old vacuum, the "pod" would come off of the pole and the head of the vacuum was still attached so I could vacuum under the bed, tables, etc. On this new model the "lift-away" just means the head of the vacuum detaches so you can't vacuum under anything. What's the point of that? I feel like Shark is misleading people with the false advertising in a blatant money grab. I've been using Shark products for many years and have always been pleased on their cleaning performance, but after this intentional misdirection to get people to spend more money, I think I'm going to have to start researching other companies and products.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello there,
Thank you for taking the time to leave a review.
We're really sorry to hear that the new vacuum didn’t meet your expectations, especially after having such a positive experience with your previous Shark model. We understand how important the lift-away feature is for cleaning under furniture, and it’s disappointing to hear that the design change has impacted its usefulness for you. We’d love to pass your feedback along to our product team — they rely on insights like yours to improve future designs. In the meantime, we kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really sorry to hear that the new vacuum didn’t meet your expectations, especially after having such a positive experience with your previous Shark model. We understand how important the lift-away feature is for cleaning under furniture, and it’s disappointing to hear that the design change has impacted its usefulness for you. We’d love to pass your feedback along to our product team — they rely on insights like yours to improve future designs. In the meantime, we kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Lift Away = NO Vacuuming
on October 7, 2025
Posted by: Used To Love My Shark
What's the point of having a Lift Away feature if you CAN'T vacuum UNDER anything? Once the "pod" is separated, the vacuum head with the rollers is inoperable. My previous Shark vacuum at the same price point had this feature. Now it's only offered for the top of the line models. Ridiculous!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the Lift-Away feature didn’t meet your expectations, especially after having a previous Shark model that allowed you to vacuum under furniture more easily. We'll share your comments with our product team so they’re aware of how this change is affecting long-time users. We’re always working to improve our designs, and feedback like yours is incredibly valuable.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that the Lift-Away feature didn’t meet your expectations, especially after having a previous Shark model that allowed you to vacuum under furniture more easily. We'll share your comments with our product team so they’re aware of how this change is affecting long-time users. We’re always working to improve our designs, and feedback like yours is incredibly valuable.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Expensive for not delivering all promised!
on June 16, 2025
Posted by: Jo15
from Fenton, MO
Gender:Female
I bought this a few weeks ago in hopes of it being as good as the Shark Apex Duo Clean I had for years. Not quite but okay. Doesn’t pickup going backwards like it says it will. Also have to go over several times on hardwood floors to pickup cat litter.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not happy
on March 5, 2026
Posted by: Jennifer60
from Ohio
This is my 4th Shark vacuum purchase over the years. I really am satisfied with shark But with my last purchase of the shark lift away detect I have an issue with the cord. It is very very stiff and keeps it wound up position even when unwound so I am constantly tripping over it and fighting with it. None of my other sharks were like this. I wish I could take this one back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 5, 2026
Hi Jennifer,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re experiencing issues with the cord on your Shark Detect Lift‑Away. We understand how frustrating it is when the cord feels stiff and gets in the way, especially when this hasn’t happened with your previous Shark vacuums.
We can see that you previously reached out to our team. When you get a moment, please reply to the email we sent so we can continue assisting you. If you prefer, you can also reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re experiencing issues with the cord on your Shark Detect Lift‑Away. We understand how frustrating it is when the cord feels stiff and gets in the way, especially when this hasn’t happened with your previous Shark vacuums.
We can see that you previously reached out to our team. When you get a moment, please reply to the email we sent so we can continue assisting you. If you prefer, you can also reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
on February 16, 2025
Posted by: KeithA
from NC
Gender:Male
This is the second one I’ve purchased. The first one I had for years. However, for the first one I had to purchase a second motorized nozzle because the small hose that attaches it to the wand becomes brittle and develops a tear. The hose can’t be replaced. They’ve done the same thing with the newer version. I think this is a weakness in the design. Maybe they could at least design a way to change the hose. Also on the new one there is no longer a light on the handle. The light was great for cleaning around areas with low light. How much more would it have cost to have just kept the light. After all said, I still purchased a second one because overall it performs great.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good vac for the price.
on February 22, 2025
Posted by: Originalgyp0
from Indiana
Gender:Male
Bought this to replace a dyson. Honesty is the best policy. It has its positives and negatives. It's light, good suction. It's quieter than my dyson. It's a bit bulky and not as maneuverable as I'm used to. The infomercial makes it a better than it is but that's understandable. I will say this. It's not expensive and probably the best vac for the money. It does a great job at cleaning and the automatic carpet to hard floor is a quick transition. All in all definitely worth the money.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're glad to hear that you're generally happy with your vacuum. We'll be sure to share your feedback on the maneuverability and design with the relevant teams to be considered for our future products. If you need any help with your product, please feel free to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're glad to hear that you're generally happy with your vacuum. We'll be sure to share your feedback on the maneuverability and design with the relevant teams to be considered for our future products. If you need any help with your product, please feel free to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
No tool light
on March 3, 2025
Posted by: Juls
from Tennessee
Gender:Female
Recently purchased. It works well so far. Suction is great. Wish it had a light for when using the tools, like my old one. That’s a big miss for me. Electrical cord is a more rigid plastic, unlike my old one. It’s make it a little more difficult to wind/unwind.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, March 11, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the development of the new tools and the make of the cord for your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the development of the new tools and the make of the cord for your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Written by a customer while visiting sharkninja.com
Customer Rating
3
DOES NOT LIKE PET HAIR
on June 1, 2025
Posted by: Gayl
I purchased this vacuum about 1 year ago. First couple of times I used it I hated it from the start. If you have even the smallest snag in your rug it will catch it. Dust collects on the outside of the vacuum from the static. It is not pet hair friendly! You have to dig it out. Do not recommend this vacuum.
Response from sharkninja.comBy SharkNinja, June 2, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com