Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.5
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
130
4 Stars
22
3 Stars
13
2 Stars
5
1 Star
4
80%of customers recommend this product.
(
36 out of
45)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
5
Great features
on April 1, 2026
Posted by: Horse92675
from San Juan Capistrano, California
Gender:Male
Love this vacuum. Really has the suction to clean well. Thank you.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
So far, so good
on March 13, 2026
Posted by: Barb6
The only complaint I have so far is that it does not pick up dust close to the baseboard. Suction is strong.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not happy
on March 5, 2026
Posted by: Jennifer60
from Ohio
This is my 4th Shark vacuum purchase over the years. I really am satisfied with shark But with my last purchase of the shark lift away detect I have an issue with the cord. It is very very stiff and keeps it wound up position even when unwound so I am constantly tripping over it and fighting with it. None of my other sharks were like this. I wish I could take this one back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 5, 2026
Hi Jennifer,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re experiencing issues with the cord on your Shark Detect Lift‑Away. We understand how frustrating it is when the cord feels stiff and gets in the way, especially when this hasn’t happened with your previous Shark vacuums.
We can see that you previously reached out to our team. When you get a moment, please reply to the email we sent so we can continue assisting you. If you prefer, you can also reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re experiencing issues with the cord on your Shark Detect Lift‑Away. We understand how frustrating it is when the cord feels stiff and gets in the way, especially when this hasn’t happened with your previous Shark vacuums.
We can see that you previously reached out to our team. When you get a moment, please reply to the email we sent so we can continue assisting you. If you prefer, you can also reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Design flaw
on March 1, 2026
Posted by: canterbeary
I returned this item because you can't use the wand/pod to vacuum under furniture like my previous Shark liftaway vacuum.
Response from sharkninja.comBy SharkNinja, March 3, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear the Shark Detect didn’t meet your needs when it comes to reaching under furniture. We understand how important that feature is, and we appreciate you letting us know. We’ll be sure to share this with our team.
We hope you’ll consider choosing Shark again in the future.
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear the Shark Detect didn’t meet your needs when it comes to reaching under furniture. We understand how important that feature is, and we appreciate you letting us know. We’ll be sure to share this with our team.
We hope you’ll consider choosing Shark again in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible don't buy it
on February 19, 2026
Posted by: Braedyn
Gender:Male
I bought this, and it broke in a month. It just stopped turning on, and this has happened with a lot of there vaccums. I do not buy shark vacumms. I bought dyson and it works great. I have had it for six years now, and nothing has happened.
Response from sharkninja.comBy SharkNinja, February 20, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear that your vacuum stopped working after just a month. We understand how frustrating it must feel given your past experiences with other vacuums. We’d still like the opportunity to look into what happened here and see how we can help. Please reach out to us directly via the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re devastated to hear that your vacuum stopped working after just a month. We understand how frustrating it must feel given your past experiences with other vacuums. We’d still like the opportunity to look into what happened here and see how we can help. Please reach out to us directly via the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for hard and carpet
on February 13, 2026
Posted by: Danielle000
from Pennsylvania
Gender:Female
This a vacuum is a little heavier than my last but very nice. Automatic feature is wonderful on both hard and carpet floors. No adjustment setting needed!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on February 6, 2026
Posted by: Jess84
from Freeport, FL
Gender:Female
I received this due to mine being recalled. The product over all is great, there's 2 issues I have, first one being that as soon a I used the attachment with the brush that's detachable it broke. It no longer hold a position it will just spin around and around and get you very frustrated so that tool has been useless since day one and that's one of the main tools I need. Next is the cord, the cord is stiff and will not what so ever loosen up and that's very annoying. But the over all power that it has is great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
New Vacuum
on January 18, 2026
Posted by: Shark new vacuum
Gender:Female
While using the tools the vacuum falls over. That never happened with my old one. Also, the vacuum hose does not reach for me to vacuum my stairs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 19, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly unhappy to hear that your Shark is tipping over while using the accessories. We understand how frustrating this experience can be, and we want to help make things right. Please know that we will absolutely share your feedback regarding the hose length and its limited reach on stairs with our internal teams.
If there’s anything we can do to further improve your experience, or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re truly unhappy to hear that your Shark is tipping over while using the accessories. We understand how frustrating this experience can be, and we want to help make things right. Please know that we will absolutely share your feedback regarding the hose length and its limited reach on stairs with our internal teams.
If there’s anything we can do to further improve your experience, or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com