Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
127
4 Stars
22
3 Stars
12
2 Stars
5
1 Star
4
80%of customers recommend this product.
(
35 out of
44)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
1
Horrible don't buy it
on February 19, 2026
Posted by: Braedyn
Gender:Male
I bought this, and it broke in a month. It just stopped turning on, and this has happened with a lot of there vaccums. I do not buy shark vacumms. I bought dyson and it works great. I have had it for six years now, and nothing has happened.
Response from sharkninja.comBy SharkNinja, February 20, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear that your vacuum stopped working after just a month. We understand how frustrating it must feel given your past experiences with other vacuums. We’d still like the opportunity to look into what happened here and see how we can help. Please reach out to us directly via the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re devastated to hear that your vacuum stopped working after just a month. We understand how frustrating it must feel given your past experiences with other vacuums. We’d still like the opportunity to look into what happened here and see how we can help. Please reach out to us directly via the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for hard and carpet
on February 13, 2026
Posted by: Danielle000
from Pennsylvania
Gender:Female
This a vacuum is a little heavier than my last but very nice. Automatic feature is wonderful on both hard and carpet floors. No adjustment setting needed!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on February 6, 2026
Posted by: Jess84
from Freeport, FL
Gender:Female
I received this due to mine being recalled. The product over all is great, there's 2 issues I have, first one being that as soon a I used the attachment with the brush that's detachable it broke. It no longer hold a position it will just spin around and around and get you very frustrated so that tool has been useless since day one and that's one of the main tools I need. Next is the cord, the cord is stiff and will not what so ever loosen up and that's very annoying. But the over all power that it has is great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
New Vacuum
on January 18, 2026
Posted by: Shark new vacuum
Gender:Female
While using the tools the vacuum falls over. That never happened with my old one. Also, the vacuum hose does not reach for me to vacuum my stairs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 19, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly unhappy to hear that your Shark is tipping over while using the accessories. We understand how frustrating this experience can be, and we want to help make things right. Please know that we will absolutely share your feedback regarding the hose length and its limited reach on stairs with our internal teams.
If there’s anything we can do to further improve your experience, or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re truly unhappy to hear that your Shark is tipping over while using the accessories. We understand how frustrating this experience can be, and we want to help make things right. Please know that we will absolutely share your feedback regarding the hose length and its limited reach on stairs with our internal teams.
If there’s anything we can do to further improve your experience, or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good suction!
on January 16, 2026
Posted by: Fflpn
from Kernersville, NC
Gender:Female
Seems to have good suction. Need to use it more to give a better review.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not worth it
on January 13, 2026
Posted by: Jaxxbad
from New mexico
Gender:Male
The cord is very short and all ways in the way because it is stiff as well when floor to carpet sensor likes to switch to carpet when on tile or woodfloors the dust bin is supper small allin all not worth the money
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 13, 2026
Hi Jaxxbad,
Thank you for taking the time to leave a review.
We’re deeply unhappy that the Shark Detect Lift Away did not meet your expectations. We totally get how frustrating a short cord can be also when the unit is hard to push on carpet mode. This definitely isn’t the kind of experience we want you to have. If you'll like to speak with us us further, please visit the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review.
We’re deeply unhappy that the Shark Detect Lift Away did not meet your expectations. We totally get how frustrating a short cord can be also when the unit is hard to push on carpet mode. This definitely isn’t the kind of experience we want you to have. If you'll like to speak with us us further, please visit the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great suction
on December 15, 2025
Posted by: Lorri445
from Brunswick, OH
Gender:Female
This is the 4th Shark I've purchased. I used to be a Hoover fan, but once I started using Shark, I won't use anything else. You can't beat the suction power. I really like this one, but wish the hose and power cord were longer.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum!
on November 25, 2025
Posted by: Liz62
Excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting sharkninja.com