Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
127
4 Stars
22
3 Stars
12
2 Stars
5
1 Star
4
80%of customers recommend this product.
(
35 out of
44)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
2
Strong odor
on April 9, 2026
Posted by: Tcat
from North Dakota
Gender:Female
The cord is extra stiff. I did not realize there was an odor neutralizer cartridge-I would not have purchased. I do not use those kind of products in my home. Strong fragrance odor.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 11, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We apologize for how disappointing your experience has been with your Shark Detect, especially with the stiff cord and the unexpected odor from the odor neutralizer cartridge. We understand how frustrating it is to encounter features you weren’t expecting or wouldn’t have chosen.
Please reach out through the link below so we can look into this further and review available options with you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We apologize for how disappointing your experience has been with your Shark Detect, especially with the stiff cord and the unexpected odor from the odor neutralizer cartridge. We understand how frustrating it is to encounter features you weren’t expecting or wouldn’t have chosen.
Please reach out through the link below so we can look into this further and review available options with you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
2
loved it but sad with the turn out:(
on April 2, 2026
Posted by: Way1
from Florida
Gender:Male
It hurts to say this because I absolutely love this vacuum it works great and has so many great features, I would not want any other vacuum but mine stopped working , We got this not long ago an abt two months or so in the bottom piece stopped working… it will not detect or sensor carpet an the light doesn’t work either it shuts off anytime I push the bottom piece down to vacuum, I’ve cleaned it an tried everything to fix it nothing has worked an I haven’t heard back from anyone for help :(
Response from sharkninja.comBy SharkNinja, April 3, 2026
Hi there,
Thank you for taking the time to share your experience with the Detect Upright Vacuum. We’re so glad to hear how much you’ve been loving the vacuum and its features, though we’re truly sorry the floor nozzle suddenly stopped working. That definitely isn’t the experience we want for you, especially with a unit that’s only a couple of months old.
The issues you’re describing, the sensor not detecting carpet, the light not working, and the unit shutting off when you push the nozzle down, suggest something we’d really like to take a closer look at. We appreciate you already cleaning and trying to troubleshoot on your own, and we’re sorry you haven’t heard back yet.
We’d love to help get this resolved for you as quickly as possible. When you get a moment, please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thank you for taking the time to share your experience with the Detect Upright Vacuum. We’re so glad to hear how much you’ve been loving the vacuum and its features, though we’re truly sorry the floor nozzle suddenly stopped working. That definitely isn’t the experience we want for you, especially with a unit that’s only a couple of months old.
The issues you’re describing, the sensor not detecting carpet, the light not working, and the unit shutting off when you push the nozzle down, suggest something we’d really like to take a closer look at. We appreciate you already cleaning and trying to troubleshoot on your own, and we’re sorry you haven’t heard back yet.
We’d love to help get this resolved for you as quickly as possible. When you get a moment, please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
It's a WINNER!
on April 2, 2026
Posted by: Gina27
Gender:Female
I bought this a month ago and everyone in the household that uses it is extremely impressed with its exceptional suction. The auto detect function is nice not having to adjust each time you go across different flooring. The lift-away feature is easy to use and needed for the non-standard vacuuming including the accessories that came with it. FINALLY a vacuum that I don't need to clean the hair caught in the roller; it's self cleaning. This is the first having a deodorizer which is nice, although I don't know how long it lasts and the cost of replacements. My only CON for this vacuum is the electrical cord length needs to be longer. 30 ft would have been preferred to minimize the number of times I have to move to another electrical outlet. Out of 4 Sharks that I've owned, it's the best one yet!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awsome vacuum
on April 2, 2026
Posted by: Prisca
from Alabama
Gender:Female
Best vac ever for pet owners I have golden retrievers and they shed a lot and constatly.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features
on April 1, 2026
Posted by: Horse92675
from San Juan Capistrano, California
Gender:Male
Love this vacuum. Really has the suction to clean well. Thank you.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
So far, so good
on March 13, 2026
Posted by: Barb6
The only complaint I have so far is that it does not pick up dust close to the baseboard. Suction is strong.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not happy
on March 5, 2026
Posted by: Jennifer60
from Ohio
This is my 4th Shark vacuum purchase over the years. I really am satisfied with shark But with my last purchase of the shark lift away detect I have an issue with the cord. It is very very stiff and keeps it wound up position even when unwound so I am constantly tripping over it and fighting with it. None of my other sharks were like this. I wish I could take this one back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 5, 2026
Hi Jennifer,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re experiencing issues with the cord on your Shark Detect Lift‑Away. We understand how frustrating it is when the cord feels stiff and gets in the way, especially when this hasn’t happened with your previous Shark vacuums.
We can see that you previously reached out to our team. When you get a moment, please reply to the email we sent so we can continue assisting you. If you prefer, you can also reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re experiencing issues with the cord on your Shark Detect Lift‑Away. We understand how frustrating it is when the cord feels stiff and gets in the way, especially when this hasn’t happened with your previous Shark vacuums.
We can see that you previously reached out to our team. When you get a moment, please reply to the email we sent so we can continue assisting you. If you prefer, you can also reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Design flaw
on March 1, 2026
Posted by: canterbeary
I returned this item because you can't use the wand/pod to vacuum under furniture like my previous Shark liftaway vacuum.
Response from sharkninja.comBy SharkNinja, March 3, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear the Shark Detect didn’t meet your needs when it comes to reaching under furniture. We understand how important that feature is, and we appreciate you letting us know. We’ll be sure to share this with our team.
We hope you’ll consider choosing Shark again in the future.
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear the Shark Detect didn’t meet your needs when it comes to reaching under furniture. We understand how important that feature is, and we appreciate you letting us know. We’ll be sure to share this with our team.
We hope you’ll consider choosing Shark again in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com