Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.5
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
130
4 Stars
22
3 Stars
13
2 Stars
5
1 Star
4
80%of customers recommend this product.
(
36 out of
45)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
5
GOAT
on April 22, 2026
Posted by: IRISHMILITIA71
from Apollo Beach Florida
Gender:Male
This is our 4th Shark Vacuum cleaner and love all things Shark/Ninja
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Very Nice
on April 15, 2026
Posted by: Regina56
from Nevada
Gender:Female
I have had this vacuum for about three weeks and so far I like it. I was amazed - and horrified- at the amount of dirt and dust it picked up from my area rugs.
I like that it is relatively small and easy to store; that there are no ‘bags’ to purchase and toss; that it was easy to assemble; that it is lightweight and easy to maneuver.
Although I get why, I don’t like the positioning for the attachments’ storage; the dusting brush keeps falling off, and there is no place for the anti-allergen dust brush.
I highly recommend this product and would but it again.
I like that it is relatively small and easy to store; that there are no ‘bags’ to purchase and toss; that it was easy to assemble; that it is lightweight and easy to maneuver.
Although I get why, I don’t like the positioning for the attachments’ storage; the dusting brush keeps falling off, and there is no place for the anti-allergen dust brush.
I highly recommend this product and would but it again.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great suction!
on April 15, 2026
Posted by: OJB17
Gender:Female
We replaced our 10 year old Shark with this Shark Detect and love it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing!
on April 11, 2026
Posted by: Britt05
from Slidell,La
Gender:Female
Very easy to handle. Love how it has detect option for carpet or hardwood. Love how it is detachable and can carry around to vacuum the couches ,stairs etc. Not heavy either. Glides nicely on the floor. I have a dog and three cats the suction power is fantastic with not leaving a hair behind.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Strong odor
on April 9, 2026
Posted by: Tcat
from North Dakota
Gender:Female
The cord is extra stiff. I did not realize there was an odor neutralizer cartridge-I would not have purchased. I do not use those kind of products in my home. Strong fragrance odor.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 11, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We apologize for how disappointing your experience has been with your Shark Detect, especially with the stiff cord and the unexpected odor from the odor neutralizer cartridge. We understand how frustrating it is to encounter features you weren’t expecting or wouldn’t have chosen.
Please reach out through the link below so we can look into this further and review available options with you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We apologize for how disappointing your experience has been with your Shark Detect, especially with the stiff cord and the unexpected odor from the odor neutralizer cartridge. We understand how frustrating it is to encounter features you weren’t expecting or wouldn’t have chosen.
Please reach out through the link below so we can look into this further and review available options with you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
2
loved it but sad with the turn out:(
on April 2, 2026
Posted by: Way1
from Florida
Gender:Male
It hurts to say this because I absolutely love this vacuum it works great and has so many great features, I would not want any other vacuum but mine stopped working , We got this not long ago an abt two months or so in the bottom piece stopped working… it will not detect or sensor carpet an the light doesn’t work either it shuts off anytime I push the bottom piece down to vacuum, I’ve cleaned it an tried everything to fix it nothing has worked an I haven’t heard back from anyone for help :(
Response from sharkninja.comBy SharkNinja, April 3, 2026
Hi there,
Thank you for taking the time to share your experience with the Detect Upright Vacuum. We’re so glad to hear how much you’ve been loving the vacuum and its features, though we’re truly sorry the floor nozzle suddenly stopped working. That definitely isn’t the experience we want for you, especially with a unit that’s only a couple of months old.
The issues you’re describing, the sensor not detecting carpet, the light not working, and the unit shutting off when you push the nozzle down, suggest something we’d really like to take a closer look at. We appreciate you already cleaning and trying to troubleshoot on your own, and we’re sorry you haven’t heard back yet.
We’d love to help get this resolved for you as quickly as possible. When you get a moment, please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thank you for taking the time to share your experience with the Detect Upright Vacuum. We’re so glad to hear how much you’ve been loving the vacuum and its features, though we’re truly sorry the floor nozzle suddenly stopped working. That definitely isn’t the experience we want for you, especially with a unit that’s only a couple of months old.
The issues you’re describing, the sensor not detecting carpet, the light not working, and the unit shutting off when you push the nozzle down, suggest something we’d really like to take a closer look at. We appreciate you already cleaning and trying to troubleshoot on your own, and we’re sorry you haven’t heard back yet.
We’d love to help get this resolved for you as quickly as possible. When you get a moment, please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
It's a WINNER!
on April 2, 2026
Posted by: Gina27
Gender:Female
I bought this a month ago and everyone in the household that uses it is extremely impressed with its exceptional suction. The auto detect function is nice not having to adjust each time you go across different flooring. The lift-away feature is easy to use and needed for the non-standard vacuuming including the accessories that came with it. FINALLY a vacuum that I don't need to clean the hair caught in the roller; it's self cleaning. This is the first having a deodorizer which is nice, although I don't know how long it lasts and the cost of replacements. My only CON for this vacuum is the electrical cord length needs to be longer. 30 ft would have been preferred to minimize the number of times I have to move to another electrical outlet. Out of 4 Sharks that I've owned, it's the best one yet!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awsome vacuum
on April 2, 2026
Posted by: Prisca
from Alabama
Gender:Female
Best vac ever for pet owners I have golden retrievers and they shed a lot and constatly.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com