Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.5
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
130
4 Stars
22
3 Stars
13
2 Stars
5
1 Star
4
80%of customers recommend this product.
(
36 out of
45)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
5
Worth the cost!
on August 9, 2026
Posted by: Omidoe
from Monterey, CA
Gender:Female
I bought this after I cracked my other vacuums dust collector. This vacuum is such a game changer. Yes it is heavy, but the suction is incredible, it’s easy to use, and it leaves every room looking like new. I can easily detach the wand and get all the difficult to reach spaces. I have used it on carpet, rugs, vinyl, and tile. I have also vacuumed the couch! Such a great purchase!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Suction is heeat
on August 7, 2026
Posted by: Cinles59
from Hazelton, ID
Gender:Female
Very happy with the suction cord length. It is a little hard to maneuver around through. Picks up the dirt and debris good
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Too heavy
on July 30, 2026
Posted by: Anonymous
Gender:Female
The suction power is great, but it's too bulky and the cord length is too short. It's too heavy for my hands, making it hard to reach under the bed and other tight spots.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2026
Hi Vicky,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark Detect feels too bulky and heavy for comfortable use, especially when trying to clean under beds and in tighter spaces. We're glad to hear you're pleased with the suction performance and appreciate you sharing your experience with us.
If you have any further concerns or need assistance with your unit, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark Detect feels too bulky and heavy for comfortable use, especially when trying to clean under beds and in tighter spaces. We're glad to hear you're pleased with the suction performance and appreciate you sharing your experience with us.
If you have any further concerns or need assistance with your unit, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
on July 28, 2026
Posted by: gibtnuc
Replacement under warranty, works well, pleased with product and service
Written by a customer while visiting sharkninja.com
Customer Rating
5
No Hair Stuck in the Roller!
on July 19, 2026
Posted by: LaurenN
from Conroe, TX
Gender:Female
I researched vacuums for a long time when min died. I was nervous I would not like the new one, but wow, it is amazing! I used to not vacuum much at all, but now, I want to vacuum more often! I have very long hair (down to my calves) and always have issues with it getting stuck on the roller. After vacuuming the whole house, there was nothing stuck to the roller! It is amazing! I thought there would be at least something, but no! I also am used to smelling burning hair, but with this one, it smelt amazing! I only had to vacuum each room once instead of 3 or 4 times, the light helped me see hidden items on the walls I didn't see before, and I was able to vacuum the wood floors as well! I was telling my family about it and kept going on and on about how amazing it is and how happy I am with my purchase! I hope it continues to go well. :)
Written by a customer while visiting sharkninja.com
Customer Rating
1
Hard to believe!
on July 13, 2026
Posted by: jon son
Sorry to say simply cheap,have had other shark vacuums way better quality, the cord so stiff to unravel hard to believe its a shark!
Response from sharkninja.comBy SharkNinja, July 15, 2026
Hi there,
Thank you for sharing your feedback. We're sorry to hear that the Detect vacuum hasn't met the quality expectations you've come to associate with our products. We understand how frustrating it can be when the cord is difficult to unravel and maneuver during cleaning.
We appreciate you taking the time to share your experience. If you'd like tips on managing the cord or if there's anything else we can assist with, please reach out to our team using the link below:
https://support.sharkninja.com/contact-us
Thank you again for your feedback.
Sincerely,
Shark Home
Thank you for sharing your feedback. We're sorry to hear that the Detect vacuum hasn't met the quality expectations you've come to associate with our products. We understand how frustrating it can be when the cord is difficult to unravel and maneuver during cleaning.
We appreciate you taking the time to share your experience. If you'd like tips on managing the cord or if there's anything else we can assist with, please reach out to our team using the link below:
https://support.sharkninja.com/contact-us
Thank you again for your feedback.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum cleaner
on July 3, 2026
Posted by: Jaxroch
from Rochester NY
Gender:Female
I’ve had 2 lift away sharks and they’ve both been great! Got my 2nd one back in Dec 24. Hose broke and Shark offered this vacuum as a replacement since the hose under warranty and they were out of stock. This vacuum is fairly quiet, moves smoothly and does indeed detect carpet from floor or tile. Sometimes it gets momentarily confused and I think that is something I’m doing. Have 2 cream golden retrievers that shed. Picks up nicely. My only complaint is the cord is very stiff, really hard and stiff. It tends to tangle and it’s not very easy to wrap around the cord holder. Other than that, I really like it. I
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
HORRIBLE
on July 3, 2026
Posted by: Mikaela11
from United States
Gender:Female
My grandmother gifted us the vacuum a few months ago. We have a dog and she thought that this would help us. However, what she did not realize was that it had a cord. The cord is super annoying to put back onto the vacuum since there is no button that sucks the cord in like our other vacuum. It takes us 15 minutes longer to Vacuum the downstairs floors than with our other shark. Despite it not being cordless, we thought that we would just use it as our vacuum for rugs. It has HORRIBLE suction on rugs yet, it has amazing suction on hardwood floors. We love our other shark vacuums but are highly highly dissatisfied with this one.
Response from sharkninja.comBy SharkNinja, July 9, 2026
Hi Mikaela,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark Detect doesn't fit your cleaning routine as well as expected, especially after having positive experiences with other Shark vacuums. We appreciate you sharing your concerns about the cord management and carpet performance.
Thank you for your feedback, and we'll be sure to share it with our team for review. This vacuum is equipped with an adjustable suction slider on the handle. For the best cleaning performance, set the suction to MAX for hard floors and low-pile carpets, and MIN for plush or high-pile carpets to improve maneuverability. For additional tips and guidance, please check out our FAQs at the link below.
https://support.sharkninja.com/article/LA490-Series-Shark-Detect-Lift-Away-ADV-Corded-Upright-Vacuum-FAQs
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark Detect doesn't fit your cleaning routine as well as expected, especially after having positive experiences with other Shark vacuums. We appreciate you sharing your concerns about the cord management and carpet performance.
Thank you for your feedback, and we'll be sure to share it with our team for review. This vacuum is equipped with an adjustable suction slider on the handle. For the best cleaning performance, set the suction to MAX for hard floors and low-pile carpets, and MIN for plush or high-pile carpets to improve maneuverability. For additional tips and guidance, please check out our FAQs at the link below.
https://support.sharkninja.com/article/LA490-Series-Shark-Detect-Lift-Away-ADV-Corded-Upright-Vacuum-FAQs
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com