Customer reviews from sharkninja.com
Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Average customer rating
4.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
119
4 Stars
21
3 Stars
12
2 Stars
5
1 Star
2
79%of customers recommend this product.
(
30 out of
38)
Customer Reviews for Shark - DETECT Lift-Away Upright Vacuum LA492, Detect Technology, No Hair Wrap, Anti-Allergen Seal, Burgundy
Customer Rating
5
Happy Vacuuming
on May 31, 2025
Posted by: Coco
So far so good! Picks up a ton of dirt. Very happy with my purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love the carpet to floor transition option!
on June 15, 2025
Posted by: Lindaj
The Lift Away vacuum is so light and so powerful. I love that it’s easy to use the attachments and that the adjustments go from carpeting to wood floors without having to give it any thought.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on July 27, 2025
Posted by: carriec47_6753
[This review was collected as part of a promotion.] This is a nice vacuum. It picks up everything! I love that you can use it on different floor types. It’s not too heavy. It has been easy to maintain so far as well.
Written by a customer while visiting influenster.com
Customer Rating
3
New Vacuum
on January 18, 2026
Posted by: Shark new vacuum
Gender:Female
While using the tools the vacuum falls over. That never happened with my old one. Also, the vacuum hose does not reach for me to vacuum my stairs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 19, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly unhappy to hear that your Shark is tipping over while using the accessories. We understand how frustrating this experience can be, and we want to help make things right. Please know that we will absolutely share your feedback regarding the hose length and its limited reach on stairs with our internal teams.
If there’s anything we can do to further improve your experience, or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re truly unhappy to hear that your Shark is tipping over while using the accessories. We understand how frustrating this experience can be, and we want to help make things right. Please know that we will absolutely share your feedback regarding the hose length and its limited reach on stairs with our internal teams.
If there’s anything we can do to further improve your experience, or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
4
on February 6, 2026
Posted by: Jess84
from Freeport, FL
Gender:Female
I received this due to mine being recalled. The product over all is great, there's 2 issues I have, first one being that as soon a I used the attachment with the brush that's detachable it broke. It no longer hold a position it will just spin around and around and get you very frustrated so that tool has been useless since day one and that's one of the main tools I need. Next is the cord, the cord is stiff and will not what so ever loosen up and that's very annoying. But the over all power that it has is great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for hard and carpet
on February 13, 2026
Posted by: Danielle000
from Pennsylvania
Gender:Female
This a vacuum is a little heavier than my last but very nice. Automatic feature is wonderful on both hard and carpet floors. No adjustment setting needed!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Design flaw
on March 1, 2026
Posted by: canterbeary
I returned this item because you can't use the wand/pod to vacuum under furniture like my previous Shark liftaway vacuum.
Response from sharkninja.comBy SharkNinja, March 3, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear the Shark Detect didn’t meet your needs when it comes to reaching under furniture. We understand how important that feature is, and we appreciate you letting us know. We’ll be sure to share this with our team.
We hope you’ll consider choosing Shark again in the future.
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear the Shark Detect didn’t meet your needs when it comes to reaching under furniture. We understand how important that feature is, and we appreciate you letting us know. We’ll be sure to share this with our team.
We hope you’ll consider choosing Shark again in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
So far, so good
on March 13, 2026
Posted by: Barb6
The only complaint I have so far is that it does not pick up dust close to the baseboard. Suction is strong.
Written by a customer while visiting sharkninja.com