Hi there,

Thanks for sharing your feedback with us. This is not the experience we want you to have. It seems that the performance of your shaver might be affected by the accumulation of hair or debris on the shaver's blades or the interior parts of the device. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual. When you shave with your Philips Shaver, you will achieve optimal results if you make slow, circular movements with the shaver over the face. Shaving long hair can be uncomfortable and may lead to skin irritation. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.

If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.

Hope to speak to you soon!

Kind regards,
Philips Consumer Care.