Customer reviews from philips.com
Philips Norelco - Wet And Dry Cordless Rechargeable Electric Shaver, 5D Flex Head, ComfortCut Blades, 50 Min Runtime (S5966) - Black
Average customer rating
4.3
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
94
4 Stars
30
3 Stars
15
2 Stars
5
1 Star
7
84%of customers recommend this product.
(
108 out of
128)
Customer Reviews for Philips Norelco - Wet And Dry Cordless Rechargeable Electric Shaver, 5D Flex Head, ComfortCut Blades, 50 Min Runtime (S5966) - Black
Posted by: jmkothari
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new aqua Touch S5966/96 shaver is working fine. But, I don't see charging light indicator.
So I don't know when to recharge, unless it stops working.
So I don't know when to recharge, unless it stops working.
Written by a customer while visiting philips.com
Posted by: Granpa R
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best shaver I have ever owned, and I am not young. It is quick and efficient, and very easy to clean. I use only the dry shaving function, so I can not speak to the wet-shaver functions.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: alkws
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like Phillips norelco shaver since 1980, it's the best
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Big Frank
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver just doesn’t cut smooth. It leaves stubble on my legs.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, February 17, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Sirk19
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like it and it seems to be a nice razor. I was getting a closer shave the first month but now the shave does not seem to be as close?? So the jury is still out for a little while since the blades are supposed to last two years.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Redesign of product creates undesired challenges.
on December 15, 2025
Posted by: RoadLight
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do not like where the on/off switch is located; I keep hitting the off button when shaving. I miss the mustache trimmer. I don't like the idea that I have to pull off the head to replace it with the trimmer. It's hard to put the head back on after cleaning it. You can't keep making things cheaper and cheaper - it's not an improvement.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, December 15, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bulldawg
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I shave with the razor and never get a close shave. I have to lather up after using the electric razor and shave with my Bic or Gillette safety razors. I could shave with the electric razor for 1 hour and still have to shave with a safety razor. I’m vert disappointed with the electric razor.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, December 13, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Guitar Guy
Verified Purchase:Yes
[This review was collected as part of a promotion.] I honestly enjoy this shaver. I have had shavers that were noisy, hard to clean, and did not provide a close shave. This shaver is great in all those areas. It is quiet, easy to clean, and it leaves my neck smooth. It's a solid little shaver and relatively inexpensive.
Written by a customer while visiting philips.com