Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6 out of 5
4.6
(685 Reviews)
Open Ratings Snapshot
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product. 
(
563 out of 620
)
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Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Customer Rating
4 out of 5
4
Very close, comfortable shave, but a bulky head
on May 16, 2025
Posted by: Horace in Exile
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver is definitely closer than my previous top-of-the-line Philips while being just as comfortable a shave. One problem: there is a GREAT DEAL of extra material surrounding the rotary housing. Those squared-off edges and extra size may look good, but it makes it VERY hard to shave up under the nose. My previous shaver had much less surrounding the cutting heads and so didn't have that problem. Keeps me from being 100% thrilled with the product.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4 out of 5
4
Philips Keeps Improving
on June 2, 2025
Posted by: Beeman1
Verified Purchase:Yes
I have always been a Phillips electric shaver user. My observation is that over the years Phillips has made incremental improvements to the electric shaver and are therefore market leaders when it comes to electric shaver. You will not be disappointed.
Written by a customer while visiting philips.com
Customer Rating
5 out of 5
5
Ease of use.Quick charging.
on June 15, 2025
Posted by: Buck.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my shaver it has great features .
Will tell everyone.
Written by a customer while visiting philips.com
Customer Rating
3 out of 5
3
Replacement blades are expensive.
on June 30, 2025
Posted by: rwayne
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed in the very quick wearing of the rotating blades.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4 out of 5
4
good upgrade...
on July 3, 2025
Posted by: tigger321
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A little bulky than my last norelco.fast speed updated features and good battery.However the redesigned shaving head leaves me a bit puzzled.Why change when it was already perfect?
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4 out of 5
4
Shaver is great, Travel case is too small.
on July 11, 2025
Posted by: SAA2025
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great performing shaver. I wish it came with a slightly bigger travel case to accommodate carrying the wireless charger.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4 out of 5
4
Good but not perfect.
on July 12, 2025
Posted by: MrBentley
Gender:Male
Verified Purchase:Yes
I don’t have a problem with the shaver other than the size of the shaving head makes it a little more difficult to get into those tight areas like around the nose. It is also difficult to determine exactly where the cutting heads are when trimming when shaving in front of the ears where the side buns are. In my opinion, a more compact area around each of the shaving heads would all for more control. I wanted to purchase the cleaning pod but had a difficult time determining if this shaver was compatible. Turns out it is compatible but it does not time itself to automatically shut off after 1 minute. When you purchase the top of the line shaver, the cleaning pod should have been included. A lack of information made it difficult to purchase the pod. The website was of little help. It is included with lower priced units which does not make sense. I also don’t like the charger. It is another piece of hardware that you have to store or sits on your counter. When traveling, it is another item that you have to pack. There is no ability to charge the shaver without the charging pad.
Written by a customer while visiting philips.com
Customer Rating
4 out of 5
4
This razor works amazingly well.
on July 18, 2025
Posted by: CIAMagnet
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been a long-time Philips Shaver user (with a short, unpleasant trip to the "B" side). This razor is incredibly quiet, shaves incredibly well, and lives up to the hype.
I must say that I don't much like how much plastic is "lateral" to the cutting heads since that makes it somewhat more difficult to shave up to a border. I have been able to cope with it, it just seems a bit awkward. I am disappointed that the trimmer is not "attached" to the razor, but that is a very minimal complaint.
I was very surprised, since I don't shave everyday, at how well the razor cut through 3-day growth and did it with as much comfort as with 1-day growth! Truly a quality product. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting philips.com
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