Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Posted by: Magneeto
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second 9000 series razor. I'm a Norelco fan. Tried foil/Braun, but prefer rotary. The shaving head on this razor is what you buy it for. Lower cost versions work well, but the smoothness of this razor is worth the cost.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rick Wells
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an unbelievable shaver. This is the best shaver and I’ve been shaving for 40 years it’s so comfortable I’m thinking about buying even a back up there’s no snag or pull razor blade like shave, leaving your skin, smooth and soft with an absolute close shave. The slow speed setting is genius to trim up around the mustache area so there’s no snag or p
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: MJBintx
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using Philips products for many years. Each generation has it's own improvements. This model has improved battery life, reduced shaving time, excellent results - for me.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Disappointed by this purchase!
on July 18, 2023
Posted by: TrickerD
Gender:Male
[This review was collected as part of a promotion.] I do not like this razor! I thought paying a preminum price for a shaver would make it better. Not! The head is bulky and has some large metal pieces holding the rotating blades which will not allow one to shave around and under the nose. It was sharp for the first month. Not so much now. Disappointed! For sure. BTW I have shaved with a Phillips electric razor for over 30 years.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: The original rooter
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I feel for the price that I paid for this product it should work better than it did. I have tried everything, but I can’t seem to get a close shave. I have even used lectric shave to see if that made a difference.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen sayed, Philips Consumer Care, September 18, 2023
Hi there,
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Shaver. This is not the kind of experience we want you to have. Please note that keeping your blades clean and replacing them when required is the number one way to make sure you get a close shave. We recommend giving your Shaver a quick clean after each shave and a more thorough cleaning each month.
Also note that using the right technique is key to making sure you’re getting the best results from your Philips Shaver. Hairs do not always grow in a uniform direction, and for that reason, we recommend moving your Shaver in circles while applying light pressure. This allows the blades to cut hairs growing in all different directions. Additionally, if you haven’t shaved for three days or longer, pre-trim the longer hairs with a beard trimmer to ensure a better result when using your Philips Electric Shaver.
We hope this information is useful to you. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Shaver. This is not the kind of experience we want you to have. Please note that keeping your blades clean and replacing them when required is the number one way to make sure you get a close shave. We recommend giving your Shaver a quick clean after each shave and a more thorough cleaning each month.
Also note that using the right technique is key to making sure you’re getting the best results from your Philips Shaver. Hairs do not always grow in a uniform direction, and for that reason, we recommend moving your Shaver in circles while applying light pressure. This allows the blades to cut hairs growing in all different directions. Additionally, if you haven’t shaved for three days or longer, pre-trim the longer hairs with a beard trimmer to ensure a better result when using your Philips Electric Shaver.
We hope this information is useful to you. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bobo1952
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After purchasing this the cleaning solution and the cleaning base,it is not worth it,,it misses alot of hair on my neck and I end up being burned from having to go over my face so many times
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Jimmy b
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve been using Phillips Norelco shavers for more than 50years This particular shaver is very disappointing.It’s impossible to get a close shave.I don’t know what my next decision will be.Still have 3 of my older shavers.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Ollen
Gender:Male
Verified Purchase:Yes
I tried many machne this is one the best i have purchased
I love it always a perfect cut
I love it always a perfect cut
I would recommend this to a friend!
Written by a customer while visiting philips.com