Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Customer Rating
3
Good quality, shave, but makes irritating noise.
on January 11, 2024
Posted by: CapNcall
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, I like my new shaver, but have a couple of concerns. I purchased it to replaced a failing older Philips model. I thought the shave was significantly better than my old unit in its last days, but that was to be expected. It glides nicely, and now after several weeks of use, it still gives a pretty good quality shave. What I don’t like and am concerned about as the gets older is that at some shaving angles it makes a screeching sound that is highly irritating. I fear that it denotes undo wear. If this noise gets worse, I will have to stop using it. I would like Philips to replace it. From a design perspective, it looks and feels great. I don’t care for the hinged head cover and prefer the totally removable one for washing the blades that I had on my old Phillips shaver. It was just more convenient and easier to keep in good shape.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dwade
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I gave it this rating because the shave is not as close as I’d like. I’m retired so the shave is fine for everyday use. If I was still working I would go back to a regular razor to get a closer shave. Love the attachments.
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Easy to operate and recharge. I would have preferred that the side burns trimmer be incorporated into the unit - but it works great nonetheless.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Chabou
Gender:Male
Verified Purchase:Yes
I always trust any Philips devices to deliver and this shaver is no different. Shaves great, quiet, nice wireless charging base which I also use to charge my Cell at night, It is very sturdy and heads piece is perfect. I did purchase a aftermarket head cover for when the shaver is on counter as it did not with one. Overall though very satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Extremely disappointed with this expensive shaver.
on October 21, 2024
Posted by: $300 wasted
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m extremely disappointed with this expensive electric shaver. The blades are supposed to last 2 years but after using it for only 30 days, it shaved Very poorly. Every shave was worse than the previous one despite following all the cleaning instructions precisely!
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, October 23, 2024
Hi there,
Thank you for writing your review and we're sorry to hear that your Philips Norelco Shaver S9000 Prestige is not giving expected results.
Here the troubleshooting tips may help you find a solution. We recommend you follow the steps in the order listed. In between steps, check to see if the issue is resolved before moving to the next. The performance of your shaver may have declined because it needs to be cleaned. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual or view the video given in the link below. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual or to the video given in the link below. For further assistance please visi this link: https://www.usa.philips.com/c-t/XC000020052/my-philips-shaver-is-not-giving-good-results
If these tips do not help or if you need further assistance, please reach out to us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we're sorry to hear that your Philips Norelco Shaver S9000 Prestige is not giving expected results.
Here the troubleshooting tips may help you find a solution. We recommend you follow the steps in the order listed. In between steps, check to see if the issue is resolved before moving to the next. The performance of your shaver may have declined because it needs to be cleaned. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual or view the video given in the link below. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual or to the video given in the link below. For further assistance please visi this link: https://www.usa.philips.com/c-t/XC000020052/my-philips-shaver-is-not-giving-good-results
If these tips do not help or if you need further assistance, please reach out to us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hiro2772
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I will never use a razor again, great product. I wish I had this sooner.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Not Recommended
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don't think the designers of this shaver actually tried it before putting it on the market. The first thing that is incredibly inconvenient is you have to pull the head off and put on the trimer and vice versa instead of just popping up the trimmer that is incorporated into the design of the older models. The head has about a half inch of space between each of the cutting blades and the outside edge, making it very difficult to shave under your nose and estimate the closeness of the blade to your sideburns, for example. They have incorporated technology just for the sake of doing so, without thought into why the tech would be helpful. You have to, for example, clean the heads in a separate device and solution so they can make more money from you purchasing those items. It takes an entire hour to charge this, verses 15 minutes for my older shaver and both last the same amount of time. Also, you cannot continue to shave while the shaver is plugged in, and yes I get the safety factor but we are all adults. The older shaving designs are so much more compact and efficient. I do not recommend this shaver.
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, June 3, 2025
Hey,
Thank you for sharing your feedback with us. This is not the experience we expect you to have from our products, and we’d like to take a further look to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page.
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we expect you to have from our products, and we’d like to take a further look to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page.
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Yak55
Gender:Male
Verified Purchase:Yes
I've been using Norelco electric razors for over 25 years and have always liked the results, but this new 9860 is my favorite yet. It is smooth, quiet, comfortable, and really does the job. I rated it excellent because I've found nothing wrong with it and I like it.
I would recommend this to a friend!
Written by a customer while visiting philips.com