Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Customer Rating
5
Great
on January 4, 2019
Posted by: Broffy
Gender:Male
Best electric razor I have ever used. Well worth it’s price
Pros: best electric shaver
Cons: pricey
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DBorg
Gender:Male
Verified Purchase:Yes
Yes a close shave, just like they said, a beauty.
Wonderful to hold in your hand.
And then rub your smooth face. Wow!!
Wonderful to hold in your hand.
And then rub your smooth face. Wow!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I have been using Philip’s products for 50 years
on April 9, 2020
Posted by: Jjoy
Gender:Male
Verified Purchase:Yes
Best product I’ve ever used made by Phillips.You can’t go wrong
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
So far so good.
on July 29, 2021
Posted by: Thedudorenio
So far the product has been working the way it is supposed to work. The battery life seems to be adequate. I only have one reservation, it seems that this product is built never to be dropped. I dropped it once while in the case and broke the fall with my foot however when I opened up the case the head had come apart in pieces. I needed to reassemble all of the gears inside the head of the shaver and snap the relatively cheap plastic bottom piece of the head in correctly for everything to sit correctly. Quite frankly it was a miracle that I was able to figure it out. Once I did that, I believe that it is functioning the way it originally was supposed to function. I am disappointed that the quality of the head of the shaver cannot survive that type of fall. I do not believe that a product of this cost, that is used on a daily basis, possibly with wet and slippery hands, should break apart with a single drop.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
No skin irritation at all.
on July 30, 2021
Posted by: Topgfr
Gender:Male
[Employee of philipsglobal] I love that charging is as simple as placing it down on the Qi Pad. My shaving experience has been phenomenal since switching from a series 5 to this one. The only concern I have is the battery drops to about 80% after shaving.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Shaver does not pick up a lot of whiskers. Requir
on November 25, 2023
Posted by: Hairyandunhappy
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Shaver requires repeated coverage. Shaving is uncomfortable and causes skin abrasion.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
like the razor but liked my previous 9000 better
on December 29, 2023
Posted by: fox 1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the shave it produces but don't like the square heads, they have a tendency to get stuck on face especially around chin area. Also don't like that you have to detach blade housing to get it clean, seems that it may eventually fail with constant removing, also tricky putting it back in grooves.this 9000 has a larger head assembly which makes it harder to shave area above lip and under nose.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Old man 5038
Verified Purchase:Yes
[This review was collected as part of a promotion.] Shaver is to slow and doesn't shave when you have 7 days grown beard.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2025
Hello,
We are very sorry to hear that this has caused you a troubles, this is not the kind of experience we want for our customers. Please be assured that at Philips we are constantly improving our products and solving problems. We want to provide you with high quality and safe products that will help you in your daily life. If you have any questions or concerns please feel free to share them with us via social media. You can find us on Facebook (@Philips), Instagram (@Philips) and on X (@PhilipsCare). Alternatively, you can contact our Philips Consumer Care at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to have a chat with you!
Best regards,
Philips Consumer Care
We are very sorry to hear that this has caused you a troubles, this is not the kind of experience we want for our customers. Please be assured that at Philips we are constantly improving our products and solving problems. We want to provide you with high quality and safe products that will help you in your daily life. If you have any questions or concerns please feel free to share them with us via social media. You can find us on Facebook (@Philips), Instagram (@Philips) and on X (@PhilipsCare). Alternatively, you can contact our Philips Consumer Care at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to have a chat with you!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com