Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Customer Rating
3
Might not be worth buying.
on December 4, 2021
Posted by: SpaceKnight
Gender:Male
[This review was collected as part of a promotion.] I wouldn’t buy it again. I spent a lot of money and the shaver’s blades are slow even when fully charged. Not worth the money.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thank you for your review. We're sorry to hear that you've had a negative experience with your Shaver. We are eager to look into this for you. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
2
This product only 5 shaves per blades. Clogs Easle
on February 8, 2022
Posted by: Anonymous
Gender:Male
Can't cut a 2 day beard. Hair clogs after every shave
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, February 10, 2022
Hello,
Thank you for sharing your feedback. We are very sorry to hear that your experience with our shaver was not all pleasant. We recommend cleaning your shaver after each use, you can always refer to our user manual, page 24: https://www.download.p4c.philips.com/files/s/sp9860_86/sp9860_86_dfu_eng.pdf?_gl=1*11tzhrb*_ga*MTQ1ODI3MjcwNi4xNjI1MDQ0MDcw*_ga_2NMXNNS6LE*MTY0NDQ4NDg0NS4xNDYuMS4xNjQ0NDkwMTQ1LjU3*_fplc*cldWMFUlMkJvWGEyVzRTdlJSSWlkJTJCdlRLNXJUSTBhbkhFUHRiNFdLRWl0N2dodEhuaW5aMVhvTHVCRzc3NExCVVJJdFNNU1BrRGFFNzNWVlFYanhuSTlVNjJQZGw2Y0JxU1ZSTm44R3dUQ21CeFJiRFQ5dHQlMkJLY1h1JTJCNTNLRVElM0QlM0Q.*_ga_Q243QQ1P76*MTY0NDQ4NDg0NS42NC4xLjE2NDQ0OTAxNDUuNTc.&_ga=2.183095078.1021124587.1644484846-1458272706.1625044070.
If you have any further questions, please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback. We are very sorry to hear that your experience with our shaver was not all pleasant. We recommend cleaning your shaver after each use, you can always refer to our user manual, page 24: https://www.download.p4c.philips.com/files/s/sp9860_86/sp9860_86_dfu_eng.pdf?_gl=1*11tzhrb*_ga*MTQ1ODI3MjcwNi4xNjI1MDQ0MDcw*_ga_2NMXNNS6LE*MTY0NDQ4NDg0NS4xNDYuMS4xNjQ0NDkwMTQ1LjU3*_fplc*cldWMFUlMkJvWGEyVzRTdlJSSWlkJTJCdlRLNXJUSTBhbkhFUHRiNFdLRWl0N2dodEhuaW5aMVhvTHVCRzc3NExCVVJJdFNNU1BrRGFFNzNWVlFYanhuSTlVNjJQZGw2Y0JxU1ZSTm44R3dUQ21CeFJiRFQ5dHQlMkJLY1h1JTJCNTNLRVElM0QlM0Q.*_ga_Q243QQ1P76*MTY0NDQ4NDg0NS42NC4xLjE2NDQ0OTAxNDUuNTc.&_ga=2.183095078.1021124587.1644484846-1458272706.1625044070.
If you have any further questions, please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: So Unhappy!!!!!!!!!!!
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used love my Philip seaver, I have tried three different ones before this last one the S9000, still can't get a close shave, have to use a razor to get the stubble left behind!!!!!!!!
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, May 18, 2023
Hi there,
Thank you for sharing your feedback with us. We would like to inform you for a close shave, keep your blades clean and replace them as needed. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning once a month.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We would like to inform you for a close shave, keep your blades clean and replace them as needed. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning once a month.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Gregor2023
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very bad quality!!!!!!!!!!!!!!!!!!!Never buy! No cleaning station. Cheap stainless steel.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, January 31, 2023
Hi,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with your Philips Shaver S9000 Prestige.
We request that you elaborate on your issue with us via Social Media so that we can look into it for you and assist further. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Thank you for sharing your feedback with us. We are sorry to hear about your experience with your Philips Shaver S9000 Prestige.
We request that you elaborate on your issue with us via Social Media so that we can look into it for you and assist further. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
4
Great product-best shave with an electric Shaver
on January 17, 2020
Posted by: Jpgeorge
Gender:Male
Verified Purchase:Yes
I have been user of Norelco Shavers for nearly 30 years and I have been updating the shaver every two or three years. None of the electric shavers in my opinion give you close shave like the Razors which I personally don't like. I still use a dry Razor at the end of electric shaver to pick up any facial hair that the electric shaver missed and is working fine.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Best Shaver I have ever used!
on October 12, 2018
Posted by: 4Steve
Gender:Male
I received this product in exchange for my unbiased opinion. After thoroughly evaluating the Phillips Mens Prestige Trimmer, I found it to be the best electric shaver that I have used. I have owned many shavers in the past, but this one far exceeded my expectations.
This product is very well designed. It is comfortable in the hand and provides a very close shave. The trimmer stays close even around the curves of the face and neck. The shaver has the trimmer attachment that allows you to get the close and clean lines whether you are using it on a beard or mustache.
I have no complaints with this shaver and would highly recommend it to anyone looking for a high quality trimmer.
Pros: close shave, exceptional battery life, comfortable to use
Cons: absolutely none
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
I Really Do Not Like This Shaver!
on July 9, 2024
Posted by: chrisjd
Gender:Male
I have used the higher-end philips shavers for decades and when it came time to replace my old 9000-series shaver I bought this one. The smooth glide part that surrounds the rotary blades makes it virtually impossible to shave edge areas, such as near the nose. I am constantly finding stubble that the blades don't cut...get in all areas. To spend this amount and getting such a horrible shaver is incredibly disappointing! Instead of it lasting many years, this one will likely end up in the trash very soon.
No, I would not recommend this to a friend.
Response from philips.comBy Simran Devkumar, Philips Consumer Care, July 10, 2024
Hi Chris,
Thank you for sharing your review with us. We're sorry to hear about the issues you've experienced with your Philips Norelco Shaver Prestige Wet & Dry Electric Shaver with SenseIQ.
Your feedback is important to us, and we will share it with our product development team to enhance your future experiences.
To address the problem, we recommend trying these suggestions. The performance of your shaver may have declined due to the need for cleaning. There might be hair or dirt particles causing the shaving heads to malfunction.
To resolve this, thoroughly clean your shaver, including removing and cleaning the shaving heads. For detailed cleaning instructions, refer to your user manual. Additionally, ensure that your shaver is assembled correctly for optimal performance.
When using your Philips shaver, you can achieve better results by making circular movements with gentle pressure. If you are new to using the Philips shaver, your skin may need time to adjust to the electric razor, which could result in slight irritation during the initial period.
Allow a two to three-week adjustment period with your new Philips shaver. Using a gentle moisturizer or aftershave lotion can help minimize skin irritation after shaving.
If you haven't shaved for a few days and have a heavy beard, consider trimming your beard before shaving. Some Philips shavers come with a trimming attachment, or you can use a standard beard trimmer.
If the issue persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your review with us. We're sorry to hear about the issues you've experienced with your Philips Norelco Shaver Prestige Wet & Dry Electric Shaver with SenseIQ.
Your feedback is important to us, and we will share it with our product development team to enhance your future experiences.
To address the problem, we recommend trying these suggestions. The performance of your shaver may have declined due to the need for cleaning. There might be hair or dirt particles causing the shaving heads to malfunction.
To resolve this, thoroughly clean your shaver, including removing and cleaning the shaving heads. For detailed cleaning instructions, refer to your user manual. Additionally, ensure that your shaver is assembled correctly for optimal performance.
When using your Philips shaver, you can achieve better results by making circular movements with gentle pressure. If you are new to using the Philips shaver, your skin may need time to adjust to the electric razor, which could result in slight irritation during the initial period.
Allow a two to three-week adjustment period with your new Philips shaver. Using a gentle moisturizer or aftershave lotion can help minimize skin irritation after shaving.
If you haven't shaved for a few days and have a heavy beard, consider trimming your beard before shaving. Some Philips shavers come with a trimming attachment, or you can use a standard beard trimmer.
If the issue persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
I thought that the technology was more advanced.
on October 14, 2019
Posted by: moron
Gender:Male
Verified Purchase:Yes
I was hoping that I could get a razor blade close, smoother shave.
Written by a customer while visiting philips.com