Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Customer Rating
5
Worth the price
on January 15, 2021
Posted by: AlaTex
Gender:Male
I have used Norelco shavers for years for great shaves. I was reluctant to go top dollar for this newest model, but, at 72, my skin is changing and more susceptible to irritation. The description of this model sounded like it might be adjustable enough to be more comfortable. Indeed, it has exceeded my expectations! Shaves are as close as ever with NO razor burn or irritation!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
A+
on May 31, 2021
Posted by: Jeb74
Gender:Male
I have used A Brain series 7 for over twenty years. Never really got a good shave. The cleanup with additional fluid purchases ray a daily pain.
This Philips S900 is a game changer. Very good shave with super easy cleaning.
This Philips S900 is a game changer. Very good shave with super easy cleaning.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Wish the made a charging stand for this unit.
on October 25, 2022
Posted by: 222 r
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sad to learn they don’t make a charging base do the shaver can stand upright
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 1, 2022
Hi,
Thanks for your review regarding our Philips Shaver S9000 Prestige. We are sorry to hear that you would prefer a standing charging base for this model. Your feedback is appreciated and it has been noted!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thanks for your review regarding our Philips Shaver S9000 Prestige. We are sorry to hear that you would prefer a standing charging base for this model. Your feedback is appreciated and it has been noted!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: TB Shen
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It gives a very clean shave, and doesn't irritate my skin. It's very easy to clean, just stick in the pod, and turn on the shaver, done. I also love the scent of the cleaning pod, it's very pleasant, I'd honestly buy a cologne of this scent, if it's available.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GDRAP
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver is fine and I’m satisfied. The beard trimmer is useless! This shaver was sent as a replacement for one that battery was going. That shaver had a good beard trimmer. I need to call and complain.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
I’ve been shaving with the Philips Norelco Series 9000 Prestige shaver everyday for a week now and I am certain that this is the best shaver I’ve used
on September 30, 2018
Posted by: DavidI
Gender:Male
I received this product in exchange for my unbiased opinion.
I’ve been shaving with the Philips Norelco Series 9000 Prestige shaver everyday for a week now and I am certain that this is the best shaver I’ve used in over 20+ years of using them.
•Packaging
As soon as I opened the box that it shipped in, I knew that this shaver was going to be special. The packaging is very nicely designed in a matte textured dark navy box and suggests premium quality. Inside the box, you’re greeted with a congratulatory message which is a nice touch.
As soon as I opened the box that it shipped in, I knew that this shaver was going to be special. The packaging is very nicely designed in a matte textured dark navy box and suggests premium quality. Inside the box, you’re greeted with a congratulatory message which is a nice touch.
•Ease of Use
Coming from the previous model that this shaver replaces, I no trouble with it and started to shave to see how it does in the fast shaving mode. I believe that even for people who are new to the 9000 series, the features on the shaver will be self explanatory. There are 3 buttons on this shaver. A large Power button to turn the shaver on/off and Plus and Minus buttons to switch between the 3 different shaving modes (sensitive, normal, and fast).
Coming from the previous model that this shaver replaces, I no trouble with it and started to shave to see how it does in the fast shaving mode. I believe that even for people who are new to the 9000 series, the features on the shaver will be self explanatory. There are 3 buttons on this shaver. A large Power button to turn the shaver on/off and Plus and Minus buttons to switch between the 3 different shaving modes (sensitive, normal, and fast).
•First Impression
This shaver looks and feels very premium with it’s updated design and could even work as a prop in a sci-fi movie. It is also easier to hold and manuever compared to the older version. The charger included in the box is the same as all the recent Philips Norelco chargers so if you already have one, you can simply use that one and leave the new one in the larger and more useful carrying case that's included in the box in comparison to the previous model's carrying case that can only fit the shaver itself with no room for anything else. I wish Philips Norelco included some kind of wall mount for the shaver as that would make it even better for me.
This shaver looks and feels very premium with it’s updated design and could even work as a prop in a sci-fi movie. It is also easier to hold and manuever compared to the older version. The charger included in the box is the same as all the recent Philips Norelco chargers so if you already have one, you can simply use that one and leave the new one in the larger and more useful carrying case that's included in the box in comparison to the previous model's carrying case that can only fit the shaver itself with no room for anything else. I wish Philips Norelco included some kind of wall mount for the shaver as that would make it even better for me.
•Usage Day 1
I judge the quality of an electric shaver based on 3 criteria. Speed, closeness, and breakouts after shaving due to my sensitive skin. With the previous shaver, I found the normal mode worked best for me while the fast mode irritated the area next to my lips. As I mentioned above, I started to test the Philips Norelco Series 9000 Prestige shaver by immediately shaving in the fast mode. The shaver excelled in my 3 criteria. I got a very close shave that took no time and my skin felt no different than before shaving. The tagline “Philips Norelco’s best - Ultimate closeness & skin comfort” wasn’t just marketing fluff! No tingling or tenderness while giving me a shave compatible to a razor! Having said that, I decided to hold my judgement for skin breakouts until the next day.
I judge the quality of an electric shaver based on 3 criteria. Speed, closeness, and breakouts after shaving due to my sensitive skin. With the previous shaver, I found the normal mode worked best for me while the fast mode irritated the area next to my lips. As I mentioned above, I started to test the Philips Norelco Series 9000 Prestige shaver by immediately shaving in the fast mode. The shaver excelled in my 3 criteria. I got a very close shave that took no time and my skin felt no different than before shaving. The tagline “Philips Norelco’s best - Ultimate closeness & skin comfort” wasn’t just marketing fluff! No tingling or tenderness while giving me a shave compatible to a razor! Having said that, I decided to hold my judgement for skin breakouts until the next day.
•Usage Day 2
I took a close look at my skin in the morning of the second day of using this new shaver and was sold! No breakouts anywhere even in the fast mode! This time, I wanted to try the sensitive mode by pressing on the minus button twice and turning it on. I cautiously started with the area next to my lips as that’s the most troublesome for me. I could hear the motor running at a lower speed but the shaver had no trouble cutting down my thick facial hair. There was no hair pulling either that I would get once in a while with the previous model and the shaver head moves in all directions to allow closer shaving with each pass. The battery indicator feels the same as the previous model and equally as useful in knowing that the shaver won’t die on me while shaving.
I took a close look at my skin in the morning of the second day of using this new shaver and was sold! No breakouts anywhere even in the fast mode! This time, I wanted to try the sensitive mode by pressing on the minus button twice and turning it on. I cautiously started with the area next to my lips as that’s the most troublesome for me. I could hear the motor running at a lower speed but the shaver had no trouble cutting down my thick facial hair. There was no hair pulling either that I would get once in a while with the previous model and the shaver head moves in all directions to allow closer shaving with each pass. The battery indicator feels the same as the previous model and equally as useful in knowing that the shaver won’t die on me while shaving.
•Overall Impression
The Philips Norelco Series 9000 Prestige shaver is by far the best electric shaver that I’ve used in the past 20+ years of using them. I’ve shaved everyday for a week now and I am confident to say that this shaver will get you the closest shave with an electric shaver without your skin breaking out.
The Philips Norelco Series 9000 Prestige shaver is by far the best electric shaver that I’ve used in the past 20+ years of using them. I’ve shaved everyday for a week now and I am confident to say that this shaver will get you the closest shave with an electric shaver without your skin breaking out.
Pros: closest shave from an electric shaver, no breakout after shaving, long run time of 60 mins, easy to use
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
The product shaves comfortably but not close.
on February 3, 2020
Posted by: Merry6
Gender:Male
Verified Purchase:Yes
This product doe not shoe the neck closely. In the early afternoon there is evidence I need another shave,
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: SMCC23
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This thing turns my neck into an absolute bloodbath everytime I use it. Huge step in the wrong direction from their 9700 model, couldn't be more disappointed in the lack of comfort and closeness of the shave.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips Consumer Care, May 22, 2024
Hi there,
We are truly sorry for your unfortunate experience with our Philips Shaver, and we thank you for bringing this to our attention. Safety and quality are central to our brand, and you can be assured that Philips takes very seriously any matter reported to it regarding the quality, safety, or effectiveness of our products.
We would like to ask you to please reach out to our Philips Consumer Care team at: https://www.usa.philips.com/c-w/support-home/support-contact-page for support.
Kind regards,
Philips Consumer Care
We are truly sorry for your unfortunate experience with our Philips Shaver, and we thank you for bringing this to our attention. Safety and quality are central to our brand, and you can be assured that Philips takes very seriously any matter reported to it regarding the quality, safety, or effectiveness of our products.
We would like to ask you to please reach out to our Philips Consumer Care team at: https://www.usa.philips.com/c-w/support-home/support-contact-page for support.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com