Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Posted by: Happy Shaver
Gender:Male
Verified Purchase:Yes
It doesn’t matter where you kiss your wife, she won’t feel any stubble. Not only does a great job shaving, but very easy to clean after use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
ok razer
on February 16, 2022
Posted by: Roadrunner.
Gender:Male
[This review was collected as part of a promotion.] My old Philips shaver was much easier to clean. It simply needed to be opened, emptied of whiskers and rinsed under warm water. This razer does seem to shave a little faster and closer, that's the reason I gave it a 3.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care , March 9, 2022
Hello,
thanks for sharing your feedback on the S9000 Prestige shaver. We're sorry to hear that you find cleaning this device more cumbersome than your previous model. Although we're not sure what the latter was, the S9000 shaver may also be quickly and thoroughly cleaned. All you have to do is pop open the shaving head and rinse it under running water, similar to your previous shaver. We hope this is helpful!
If this doesn’t improve your experience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thanks for sharing your feedback on the S9000 Prestige shaver. We're sorry to hear that you find cleaning this device more cumbersome than your previous model. Although we're not sure what the latter was, the S9000 shaver may also be quickly and thoroughly cleaned. All you have to do is pop open the shaving head and rinse it under running water, similar to your previous shaver. We hope this is helpful!
If this doesn’t improve your experience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
The best shaver I've ever had
on June 20, 2022
Posted by: Anonymous
Gender:Male
[This review was collected as part of a promotion.] I've been shaving from 1964, and have been using Philips Norelco since the early 1970s. Each Philips Norelco shaver I've owned has been an improvement over the preceding one, and the S9000 Prestige is no exception. It is the smoothest, most effortless shave I've ever experienced. It is easy to use, easy to clean, and easy to charge; it has an excellent charge life. I would highly recommend this shaver to anybody who wants a perfect shave from a top-of-the-line model.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Baltimore
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The good: it’s quiet. The bad: it doesn’t give as close a shave as it claims. My 10-year-old, first generation Braun Series 7 gives a closer shave. I wish the S9000 Prestige gave a closer shave. I have been using Norelco/Philips shavers for more than 50 years — I also have the 20-year-old Norelco Spectra 8894XL — and it shaves as close as the S9000 Prestige.
Response from philips.comBy Farheen sayed, Philips Consumer Care, February 12, 2023
Hi there,
Thank you for sharing your valuable feedback with us. We are sorry to hear that you are not happy with your Philips shaver's performance.
Please note that, to get a close shave, keep your blades clean and replace them when required. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning each month. Hairs do not always grow in a uniform direction, and for that reason, we recommend moving your shaver in circles while applying light pressure. This allows the blades to cut hairs growing in all different directions.
We hope this is useful. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for sharing your valuable feedback with us. We are sorry to hear that you are not happy with your Philips shaver's performance.
Please note that, to get a close shave, keep your blades clean and replace them when required. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning each month. Hairs do not always grow in a uniform direction, and for that reason, we recommend moving your shaver in circles while applying light pressure. This allows the blades to cut hairs growing in all different directions.
We hope this is useful. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
High cost with low festutrsy
on September 1, 2021
Posted by: RootBeer
Gender:Male
[This review was collected as part of a promotion.] Replaced my old Norelco with this new model. It makes a great shave. Beware! If you travel no razor head cover is provided. The case is to large to pack and use. To clean the heads you have to pry the head off the razor with you fingernails. No flip top like on cheaper models. I don’t know why. When you rinse the razor it is designed to literally have water run through the body. If you lay the razor down to dry, water runs out of it the next time it is used. Tip: Don’t get dressed before you shave. I stand the razor up in a glass to drain and dry. These major design issues are not acceptable for a top of the razor. I like the shave so I kept the razor. You decide.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 2, 2021
Hi there,
Thank you for writing us a feedback about your Philips Shaver. How unfortunate to hear that you are not a fan of the product, and that it did not give you satisfying results. We highly recommend reading the user manual once again to learn about how you can maximize the use of the device and its attachments. Please also ensure that your groomer is regularly cleaned every after use, so you do not find it dull on your next shaving session.
Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing us a feedback about your Philips Shaver. How unfortunate to hear that you are not a fan of the product, and that it did not give you satisfying results. We highly recommend reading the user manual once again to learn about how you can maximize the use of the device and its attachments. Please also ensure that your groomer is regularly cleaned every after use, so you do not find it dull on your next shaving session.
Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
3
Sever skin irritations
on September 10, 2019
Posted by: Raziel
Gender:Male
I’ve been using it now for almost 2weeks , the design is great and the shave is incredibly close almost like a razor but my problem with it is razor burn ( skin irritations) it’s very painful i tried wet shave things got a little better but the irritations remained, this shaver is aggressive and not suitable for semi or sensitive skin
Pros: design, close shave, built quality
Cons: very painful to use, skin irritations, razor burn
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Great Battery Life!
on October 2, 2018
Posted by: KMike
Gender:Male
I received a free sample of the Philips Norelco S9000 Prestige shaver to review, and I was really impressed by the battery life. The shaver display even tells you what percentage level the battery is always at. It is very easy to use, and heavier than most, giving it a more heavy duty feeling. Outwardly is is appealing with a heavy chrome colored plastic that helps with the illusion of being heavy duty. I can use this shaver many more times than my current shaver before having to recharge. However, I found I had to use the shaver for 2x as long as my current shaver due to the fact that the blades did not cut as clean as my current shaver. It also feels like a rougher shave and noticeable on first contact with my skin. I am curious to find out how long the blades last before needing to be replaced.
I love this shaver and impressed by the battery life, but it could use better cutting blades for a smoother, faster shave.
Pros: great battery life!
Cons: took 2x longer for me to get a smooth shave
Written by a customer while visiting philips.com
Customer Rating
1
Not happy with this product
on January 15, 2021
Posted by: Notbuyingthisagain
Gender:Male
Not happy with this product I have used Philip Norelco my whole life, and because of this last purchase I am really reconsidering that choice thank you, I think I may look for a whole Another Company for my shaving needs, as it is, I bought this product and it doesn’t hold a charge no where’s near as the previous Norelco ’s that I have purchased . Previously the blades were self sharpening ,now you have to purchase blades on top of paying a Premium price for the product ,it’s not worth it and I don’t recommend anybody buying this productPremium
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, January 18, 2021
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com