Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Customer Rating
3
Not sold on this product yet, more cons than pros
on January 31, 2020
Posted by: nightpoett
Gender:Male
This unit does not feel as sturdy as the Series 8000 Model 1250X I've owned for many years. The on/off button is wobbly. After removing the blade head for cleaning it fits back on with barely a click, not a real solid connection. The unit just seems like it's made somewhat cheaply, and at such an expensive price (this review was rejected initially because I mentioned the price, so I am resubmitting it) I would hope for more of a solid feel and construction. I am apprehensive of using it wet. The need to remove the entire shaver head to attach a trimmer will add wear and tear to the head connection on the shaver unit. Not sure why they did that except to save on construction cost. My old unit was great for simply being able to slide up the lever and trim, and the charger folded, stored easily, and fit on the sink edge nicely. The new 'charging pad' is large, and dedicated to just the shaver (it is not a universal charging pad and the cord does not detach from the pad, plus the plug is really large), so I think it's a gimmick and unneccessary. A USB charging system would have been just fine. There is no protective cap for the shaver head so now the large hard storage case case is needed to keep shaver, cord, trimmer, and charging pad clean and protected, and the case is very bulky so does not fit well in a full suitcase. I used to store my shaver in my toiletry bag, not any more. Overall, I'm starting to wish I had not asked for this for Christmas, I just thought after about 7 or so years it was time for a great new shaver. Not sure this one is it. 3 Stars.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Not quite what I had hoped for
on November 21, 2021
Posted by: Ranchman
Gender:Male
[This review was collected as part of a promotion.] I like the look and feel of later S9000 and I like the fact it is designed to be used in the shower. But i do not get a close enough shave to stay with it for everyday use. Even tried using different shaving creams, and tried different strategies on shaving but in the end I always feel a slight stubble, and when you come back with a razor blade on one side you can definitely feel the difference.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 25, 2021
Hi there, thanks for writing us this review. It's good to hear you've tried a couple of things already to improve the shave. Other things that may help would be alternating between a wet/dry shave, making circular movement with the shaver and not using too much pressure when you are shaving. You can simply let the shaver glide over your face. Hopefully, the results will improve but either way we will make sure to pass on your feedback to our shaving department. Regards,
Written by a customer while visiting philips.com
Customer Rating
2
Over priced door design
on January 22, 2022
Posted by: Rootbeer Float
Gender:Male
[This review was collected as part of a promotion.] Poor design for the cost. Design flaws make travel and use undesirable.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks so much for your review regarding the Wet & dry electric shaver, Series 9000, we really appreciate your feedback and your comments have been noted appropriately. While rinsing the shaving unit, water may drip out of the bottom of the shaver. This is a normal occurrence. We suggest to carefully shake off excess water and let the shaving head holder air-dry completely. Once air-dry, you can attach the shaving head holder to the bottom part of the shaving unit. We hope this will help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks so much for your review regarding the Wet & dry electric shaver, Series 9000, we really appreciate your feedback and your comments have been noted appropriately. While rinsing the shaving unit, water may drip out of the bottom of the shaver. This is a normal occurrence. We suggest to carefully shake off excess water and let the shaving head holder air-dry completely. Once air-dry, you can attach the shaving head holder to the bottom part of the shaving unit. We hope this will help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: IRI12151
Gender:Male
Verified Purchase:Yes
[Employee of philipsglobal] Given this is the top of line shaver from Philips, it's allow the user to customize the setting to get a clean comfortable shave. The charging pad can be use as my smart phone charger on the trip. one less thing to bring on the road. My only concern is the high cost for the replacement shaver head, in the next year and half.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Product not good
on July 10, 2021
Posted by: Phil9999
Gender:Male
These blades were not as good as originals I had used for over a year.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , July 12, 2021
Hi Phil,
Thank you for sharing your feedback with us here, we do appreciate it and will certainly take it on board. We're sorry to hear that your replacement shower heads have not met your expectations, and you're welcome to share more details with us if you like.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us here, we do appreciate it and will certainly take it on board. We're sorry to hear that your replacement shower heads have not met your expectations, and you're welcome to share more details with us if you like.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Super Smooth and Powerful
on October 12, 2018
Posted by: KentG
Gender:Male
I was ask to participate in a product review for the Philips/Norelco S9000 Prestige shaver/trimmer. In exchange for the product, I agreed to write a review of my experience. Right out of the box, I liked the razor. It has a sleet, ultra modern look with a digital readout for battery level, etc. It has the most quiet motor I have ever heard from a razor. But, don`t take quiet for weakness. It comes with Nonotech precision blades which give a great shave. I used the product on day to day shaves, and once with a 4 day growth. The shaves were the same, with not tugging or pulling. It`s quick and easy, and it fits perfectly in my hand. With beard adapting sensors, and the 3 speed motor, You cannot go wrong. It comes with instructions, charger, and a trimming attachment to shape sideburns, beards, etc. Last but not least is the hard shell, zippered case for travel. I absolutely recommend this product.
Pros: battery life, quietness, ergonomic design
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Do no not like carrying case
on December 25, 2019
Posted by: Alejoadt
Gender:Male
You cant carry the charger , extra head and shaver in same case ..no good for traveling or storage at home
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This product makes it seem all top notch
on January 19, 2022
Posted by: Chrisdaman86
Gender:Male
I choice one star because this product went out within a month! So disappointing..
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , January 19, 2022
Hi Chrisdaman,
Thank you for writing your review. We are terribly sorry that your new shaver broke after just a month. This is definitely not the product quality we aim for. We'd be happy to offer you our help, and try to improve your experience.
Please, charge your shaver continuously for 3 hours. It will ensure that the battery is full. Additionally, can you take a look if there is hair, or debris stuck in the shaving heads of your device? They may cause functionality issues as well.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing your review. We are terribly sorry that your new shaver broke after just a month. This is definitely not the product quality we aim for. We'd be happy to offer you our help, and try to improve your experience.
Please, charge your shaver continuously for 3 hours. It will ensure that the battery is full. Additionally, can you take a look if there is hair, or debris stuck in the shaving heads of your device? They may cause functionality issues as well.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com