Customer reviews from philips.com
Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Average customer rating
4.6
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
527
4 Stars
90
3 Stars
34
2 Stars
19
1 Star
15
91%of customers recommend this product.
(
563 out of
620)
Customer Reviews for Philips Norelco - Prestige Wet And Dry Shaver For Beard Trimming, Qi Charging, Premium Case SP9872/86 - Black
Posted by: JFT6
Gender:Male
Verified Purchase:Yes
Quick to shave but I do not find the shave as close as I expected.
Product is expensive to purchase
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 13, 2021
Hello!
Thanks for posting your comment and telling us about your experience. This shaver may seem expensive, but the costs are related to its technology and quality. Regarding your results, all is not lost and you can maximize better results by tweaking small behaviors. For example, If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving.
When using your shaver with a foam or shaving gel, always wash your face with water and soap before you start shaving; apply your favorite shaving gel or foam to your skin and start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please, firstly, always wash your face with some water and soap and then dry it properly. Allow at least 15 minutes for your skin to dry completely before you start shaving and then, move the shaver on your skin in circular movements to cut all hair growing in different direction.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thanks for posting your comment and telling us about your experience. This shaver may seem expensive, but the costs are related to its technology and quality. Regarding your results, all is not lost and you can maximize better results by tweaking small behaviors. For example, If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving.
When using your shaver with a foam or shaving gel, always wash your face with water and soap before you start shaving; apply your favorite shaving gel or foam to your skin and start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please, firstly, always wash your face with some water and soap and then dry it properly. Allow at least 15 minutes for your skin to dry completely before you start shaving and then, move the shaver on your skin in circular movements to cut all hair growing in different direction.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
4
Needs a cleaning system
on June 13, 2020
Posted by: Steve A
Gender:Male
The shaver is an outstanding product. It's my fourth Norelco and no doubt the best one yet. I just wish that it had a cleaning system like my older Norelco. The head design becomes plugged with hair which cannot be removed without removing the individual cutting heads from the shaver and cleaning them with a brush. The design of the retainer does not allow water flow through the cutter assemblies so a rinse is not an effective way to clean the cutters.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GTO car nut
Gender:Male
Verified Purchase:Yes
I give this razor a excellent rating for overall quality and appearance
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Yarb
Gender:Male
Verified Purchase:Yes
Need to trade up to the
Model that charges and cleans in the cradle
Model that charges and cleans in the cradle
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Good raise your butt way too big and bulky
on May 27, 2021
Posted by: 787 Capt
Gender:Male
I’ve been using this or a version of this Razor for a long time. It works well for the most part, dulls fairly easy. The biggest problem I have with it is the charging pad in case her way too big. The case is as big as my shaving kit which makes traveling with it a pain. Why not go back to a small case or at least add it to the package for travel. Very frustrating.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
works great but only for a few months!
on October 2, 2023
Posted by: jarten
Gender:Male
Very good razor but the blades only lasted for 4 months.
Manual says that they should be replaced every year!
Would not have bought if I had known how long the blades last!
Manual says that they should be replaced every year!
Would not have bought if I had known how long the blades last!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Cool Smooth Shave.
on October 12, 2018
Posted by: JuddF
Gender:Male
I have been using the Prestige trimmer for the past 2 weeks. it is a very sleek, yet powerful trimmer. To start, I am a guy who is likes to save money. The trimmer is a much better value than buying blades. I have been very impressed with this trimmer, It gives me a shave as close as a blade, maybe closer. My face is as smooth as a babies bottom after using the Prestige trimmer. The battery life is awesome. In 2 weeks, it still does not need to be charged. The trimmer is the best one I have ever owned. The only thing it is missing is a stand, so I can have it stand up on the counter in the bathroom. Rest assured, this trimmer works well and wont leave you with knicks on your face. The trimmer will pay for itself in 6 months if you use blades. I did receive a free sample in exchange for this review
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
meh -- not very close shave
on October 18, 2021
Posted by: JB-in-SEA
Gender:Male
I've been using this razer for about 3 weeks. I did have to use a blade twice along the way for important meetings, but I've yet to see it adapt or get a really close shave. I've used it with and without shave cream and in/out of the shower (note: it feels very nice to use it in the shower), but so far even the closest setting doesn't come close to a blade. Add that to no stand and cleaning brush and I'm questioning why I spent so much. It's pretty and quiet and holds a great charge, but it's pretty pricey for a less than great shave.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 29, 2021
Hi there, thank you for leaving your review. We are sorry to hear that you are not fully satisfied with your shaver. At first you may not get as close a shave as you expect, or your face may even become slightly irritated. This is normal since your beard and skin will need time to adjust. Invest 3 weeks and you'll soon experience the full joy of your new shaver. In addition, for the best results, we advise to pretrim your beard if you have not shaved for 3 days or longer.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Written by a customer while visiting philips.com