Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Average customer rating
4.5
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
589
4 Stars
95
3 Stars
27
2 Stars
14
1 Star
57
90%of customers recommend this product.
(
508 out of
562)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Customer Rating
1
Easily broken screen, just took some time
on April 5, 2025
Posted by: Humaira
from Texas
Bad phone, my parents spent too much money on this— and just after one year and 4 months, the internal screen popped (it cracked) and made the screen unusable, with black spreading across the screen until it became dark. They do not allow you to replace the screen if the phone it is OVER a year old, and will only allow a replacement one time.
What’s the point of replacing and replacing a screen that will eventually crack and becoming unusable???? Don’t buy this phone, don’t make the mistake I and probably many, many others did. Or if you want to spend MONEY replacing your phone screen when it breaks on its own, buy it!! But from my view, this is unfair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, April 8, 2025
Greetings Humaira,
Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
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Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Richard
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Samsung continues to improve the flip phone with every new release!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, April 8, 2025
Howdy Richard,
Thank you for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that you’re enjoying the phone and appreciating the constant advancements Samsung makes with each new release in the Z Flip series phone. The Galaxy Z Flip6 truly stands out with its innovative design and features that blend style and functionality, along with the benefits of Galaxy AI. We’re thrilled to know it’s meeting your expectations. If you’d like to explore more of its capabilities or learn tips to maximize your device’s potential, be sure to check out the YouTube video linked below. We appreciate your feedback and your loyalty to Samsung!
Introducing Galaxy Z Fold6 and Z Flip6 | Samsung
https://www.youtube.com/watch?v=_Cf_Thff044
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that you’re enjoying the phone and appreciating the constant advancements Samsung makes with each new release in the Z Flip series phone. The Galaxy Z Flip6 truly stands out with its innovative design and features that blend style and functionality, along with the benefits of Galaxy AI. We’re thrilled to know it’s meeting your expectations. If you’d like to explore more of its capabilities or learn tips to maximize your device’s potential, be sure to check out the YouTube video linked below. We appreciate your feedback and your loyalty to Samsung!
Introducing Galaxy Z Fold6 and Z Flip6 | Samsung
https://www.youtube.com/watch?v=_Cf_Thff044
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Non functional when connected to vehicle Bluetooth
on April 4, 2025
Posted by: Rick
Most problematic phone I've ever owned. For being a phone that is supposed to allow multi tasking, it won't allow me to open an app while it's connected to my vehicle's bluetooth without it powering off. Upon powering back on it will power down again over & over. The phone won't stay powered on until it's disconnected from the vehicle.
Response from Samsung USBy R&R, April 7, 2025
Hi Rick,
Thank you for sharing your experience on the Galaxy Z Flip6. Being able to connect your device to your vehicle is typically a smooth process. To enhance your experience with the device, here are a few steps you can try:
Unpair and Re-pair: Navigate to your Bluetooth settings, unpair your vehicle, and turn off Bluetooth on both your phone and vehicle. Turn them back on and re-pair the device by selecting your vehicle from the list of available devices.
Clear App Cache and Data: Go to Settings > Apps > Android Auto > Storage and clear the cache and data. Once done, reconnect your phone to Android Auto.
Check Bluetooth Interference: Temporarily disable any other Bluetooth features on your phone to ensure they aren’t interfering with the connection.
Reset Network Settings: As a final step, you can reset your phone’s network settings. Head to Reset Wi-Fi and Bluetooth settings, and then tap Reset settings. Follow the prompts to complete the reset.
These steps can help address connectivity challenges when linking your phone to your vehicle via Bluetooth. Find out additional troubleshooting steps by checking out the article linked below “Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet”. If you have further questions or need additional assistance, feel free to reach out to our Samsung Support Team. We’re here to help you make the most of your Galaxy Z Flip6. Thank you for choosing Samsung!
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/#:~:text=Reset%20your%20network%20settings.,Wi%2DFi%20and%20Bluetooth%20connections.
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/#:~:text=For%20hands%2Dfree%20driving%2C%20you%20can%20download%20the,and%20use%20your%20smart%20devices%20as%20well.&text=You%20can%20connect%20your%20Galaxy%20phone%20to,AUX%20cables%2C%20or%20the%20Android%20Auto%20app.
-Ty
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Thank you for sharing your experience on the Galaxy Z Flip6. Being able to connect your device to your vehicle is typically a smooth process. To enhance your experience with the device, here are a few steps you can try:
Unpair and Re-pair: Navigate to your Bluetooth settings, unpair your vehicle, and turn off Bluetooth on both your phone and vehicle. Turn them back on and re-pair the device by selecting your vehicle from the list of available devices.
Clear App Cache and Data: Go to Settings > Apps > Android Auto > Storage and clear the cache and data. Once done, reconnect your phone to Android Auto.
Check Bluetooth Interference: Temporarily disable any other Bluetooth features on your phone to ensure they aren’t interfering with the connection.
Reset Network Settings: As a final step, you can reset your phone’s network settings. Head to Reset Wi-Fi and Bluetooth settings, and then tap Reset settings. Follow the prompts to complete the reset.
These steps can help address connectivity challenges when linking your phone to your vehicle via Bluetooth. Find out additional troubleshooting steps by checking out the article linked below “Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet”. If you have further questions or need additional assistance, feel free to reach out to our Samsung Support Team. We’re here to help you make the most of your Galaxy Z Flip6. Thank you for choosing Samsung!
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/#:~:text=Reset%20your%20network%20settings.,Wi%2DFi%20and%20Bluetooth%20connections.
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/#:~:text=For%20hands%2Dfree%20driving%2C%20you%20can%20download%20the,and%20use%20your%20smart%20devices%20as%20well.&text=You%20can%20connect%20your%20Galaxy%20phone%20to,AUX%20cables%2C%20or%20the%20Android%20Auto%20app.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Herb
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Great phone, small and easy to carry around. Loove it so far.
I would recommend this to a friend!
Response from Samsung USBy R&R, April 23, 2025
Hello Herb,
Thank you for sharing your thoughts on the Galaxy Z Flip6! We're delighted to hear that you’re enjoying its compact design and ease of portability. It’s fantastic to know you're loving it so far! Thank you for reaching out! Thanks for choosing innovation with Samsung!
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Flip6! We're delighted to hear that you’re enjoying its compact design and ease of portability. It’s fantastic to know you're loving it so far! Thank you for reaching out! Thanks for choosing innovation with Samsung!
-Ty
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Written by a customer while visiting Samsung US
Posted by: INDOORVOICE
from Cincinnati, OH
Expertise:Expert
Verified Purchase:Yes
Love this phone! Its not a pain 2 carry a mobile any more.
Design
5
Value
4
Response from Samsung USBy R&R Team, April 3, 2025
Thank you for sharing your feedback on the Galaxy Z Flip6. The Z Fold6's lightweight and sleek design makes it a perfect choice for those looking for a device that is easy to carry without compromising on functionality. The foldable form factor and durable armor aluminum frame ensure it fits comfortably into your daily routine while providing impressive performance. We are thrilled to know how much you love it! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: swatfor
Expertise:Intermediate
Verified Purchase:Yes
The Z-Flip 6 appears bulkier than the Z-Flip 5 and there are no vast improvements. I would have liked smoother edges and less protruding camera lenses. I hope the Z-Flip 6 screen lasts longer than my Z-Flip 5 (18-months - not cracked but peeling at fold). If not, I may have to look for other options.
Overall, the Z-Flip 6 fits in my front pocket, but the edges could be much less intrusize. It has a fast processor, so online activities are generally very good. Still way too expensive if it does not last two to three years.
Overall, the Z-Flip 6 fits in my front pocket, but the edges could be much less intrusize. It has a fast processor, so online activities are generally very good. Still way too expensive if it does not last two to three years.
Features
4
Performance
4
Design
3
Value
1
Response from Samsung USBy R&R, April 2, 2025
Greetings swatfor,
Thank you for taking the time to share your thoughts on the Galaxy Z Flip6. This device features impressive upgrades in camera technology, processing power, and durability compared to its predecessor. With a robust Armor Aluminum exterior, a Gorilla® Glass Victus® 2 scratch-resistant screen, an IP68 water resistance rating, and a strengthened hinge, the Galaxy Z Flip6 is built to withstand whatever life throws at it. As the toughest Galaxy Flip phone ever, it is designed to last. Additionally, with Galaxy Z Assurance, you have screen coverage if you ever need it. Discover more about your Z Flip6 and how it stacks up to its predecessors by checking out the article linked below. We are excited to have you in the Z Flip series community and look forward to continuing to impress you. Thank you for your review; we appreciate your trust in Samsung!
Compare the differences between the Galaxy Z Flip6 and Z Flip5
https://www.samsung.com/us/support/answer/ANS10003234/
-Ty
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Thank you for taking the time to share your thoughts on the Galaxy Z Flip6. This device features impressive upgrades in camera technology, processing power, and durability compared to its predecessor. With a robust Armor Aluminum exterior, a Gorilla® Glass Victus® 2 scratch-resistant screen, an IP68 water resistance rating, and a strengthened hinge, the Galaxy Z Flip6 is built to withstand whatever life throws at it. As the toughest Galaxy Flip phone ever, it is designed to last. Additionally, with Galaxy Z Assurance, you have screen coverage if you ever need it. Discover more about your Z Flip6 and how it stacks up to its predecessors by checking out the article linked below. We are excited to have you in the Z Flip series community and look forward to continuing to impress you. Thank you for your review; we appreciate your trust in Samsung!
Compare the differences between the Galaxy Z Flip6 and Z Flip5
https://www.samsung.com/us/support/answer/ANS10003234/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera, takes great pics. I love that I
on March 30, 2025
Posted by: Tony
I had one a couple years ago and loved it. When it tore up they were no longer being made
Response from Samsung USBy R&R Team, April 24, 2025
Thank you for sharing your thoughts about the Galaxy Z Flip6, Tony! It’s wonderful to know that you're enjoying the camera, featuring the upgraded 50MP wide rear lens and ProVisual Engine, perfect for capturing vibrant and detailed photos. We’re pleased to confirm that the Galaxy Z Flip6 is still being actively produced and sold, so you can continue to enjoy all its innovative features, including its enhanced durability. Thank you for sharing your experience, and we're thrilled that this model has impressed you! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: lousoccer
from Virginia, USA
Expertise:Intermediate
Verified Purchase:Yes
I like compact phones that fit in my trousers pocket, not "phablets" that are cumbersome to carry.
I also like the phone hanging upon closing feature.
The main screen is better protected from falls since it is protected in both sides when folded.
This iteration of Z-flip has a less visible screen crease and reacts faster than previous Z-flip.
I also like the phone hanging upon closing feature.
The main screen is better protected from falls since it is protected in both sides when folded.
This iteration of Z-flip has a less visible screen crease and reacts faster than previous Z-flip.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, April 25, 2025
Hola lousoccer,
We’re thrilled you are loving your Z Flip6 experience! Its sleek, compact design and upgraded protection stand out for everyday convenience and style. The refined fold and responsive screen are perfect for on-the-go users who want innovation without compromise. You can also rely on your Galaxy Z Flip6’s durability. Designed to withstand over 200,000 folds, almost 800 folds a day. We appreciate your taking notice of the innovation with each generation. Your review reaffirms our dedication to stand out and improve. Thank you for being a part of the Samsung community!
-Ty
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We’re thrilled you are loving your Z Flip6 experience! Its sleek, compact design and upgraded protection stand out for everyday convenience and style. The refined fold and responsive screen are perfect for on-the-go users who want innovation without compromise. You can also rely on your Galaxy Z Flip6’s durability. Designed to withstand over 200,000 folds, almost 800 folds a day. We appreciate your taking notice of the innovation with each generation. Your review reaffirms our dedication to stand out and improve. Thank you for being a part of the Samsung community!
-Ty
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Written by a customer while visiting Samsung US