Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Average customer rating
4.5 out of 5
4.5
(782 Reviews)
Open Ratings Snapshot
Rating breakdown 782 reviews
5 Stars
589
4 Stars
95
3 Stars
27
2 Stars
14
1 Star
57
90%of customers recommend this product. 
(
508 out of 562
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Customer Rating
1 out of 5
1
Foldable tech still problematic
on September 2, 2025
Posted by: Jeff
Expertise:Intermediate
Verified Purchase:Yes
Within first year screen had problems twice in the crease of the phone. Neither was covered under manufacture defect per repair shop.
Response from Samsung USBy R&R, September 3, 2025
Greetings Jeff, Thanks so much for sharing your experience with your Galaxy Z Flip6! It's designed to be compact and more durable than ever before. Even though it's a foldable device, it's built to handle over 200,000 folds, more than 5 years of opening and closing! One great perk is the Galaxy Z Assurance, which gives you extra protection for your screen. You can find more details about it linked below. If you need any more help, just reach out to our friendly Samsung Support Team—we're always happy to assist. Thanks for choosing Samsung! uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/

-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Z Flip 6 512 gb
on July 16, 2025
Posted by: Anonymous
Verified Purchase:Yes
I like one and very cute one cellphone. 😃 i just first time i got it and very interesting. 😃
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, July 17, 2025
Bonjour Rosiemary Tate,

Thanks so much for sharing your wonderful experience with your Galaxy Z Flip6! We’re excited to hear you’re enjoying discovering all it has to offer. With Galaxy AI as your personal self-expression partner, the Z Flip6 not only looks stunning and fits comfortably in your hand, but it also features a professional-grade 50MP camera ready for your photoshoots. The sleek, floating design makes it our most compact and stylish smartphone yet. Additionally, with FlexWindow, you enjoy an even more enhanced interpreting experience. Whether you’re translating on the go or chatting away, the Galaxy Z Flip6 makes communication effortless even when it's folded up. And with Chat Assist, sending messages is a breeze, pick from suggested replies crafted by smart AI, right from the FlexWindow. We hope you continue to enjoy your device and all the innovative features that Samsung has to offer. Thank you for being a part of our tech family!

-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bad microphone
on July 12, 2025
Posted by: Mike
from Tx
Expertise:Expert
Verified Purchase:Yes
You can do everything with this phone except to make calls. Microphone don't work.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 14, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Mike. We always look forward to assisting our customers! We understand that you may be experiencing some difficulties with your phone's microphone not working. We recommend checking the attached link for options to help troubleshoot this matter. Please keep in mind that Samsung provides a 12-month limited warranty for manufacturer defects. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and support. If this continues after troubleshooting, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy customer
on June 29, 2025
Posted by: Claudia
from Queens, NY
Expertise:Expert
Verified Purchase:Yes
I'm very happy with my phone and the Samsung service
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Negative experience
on June 28, 2025
Posted by: Veronica
from San antonio Texas
Expertise:Beginner
Verified Purchase:Yes
Did not like the functionality. Ive been wanting the flip since the 1st one was released. Disappointed
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 30, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip6, Veronica. We truly appreciate your loyalty to the Z Flip series from the very beginning! We hate to see that the functionality hasn’t met your expectations. We would love to understand more about the specific aspects that are disappointing for you. Your feedback is valuable as we strive to improve the overall experience. Please reach out to us at Samsung Support so we can gather more details and assist you further. We’re here to help! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung flip6
on June 19, 2025
Posted by: oOsakii
from New York
Expertise:Beginner
Verified Purchase:Yes
I love it...it's very hot looking .I love the black color is better than the flip 4 I had before.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on June 13, 2025
Posted by: Tenek
from Manor, TX
Expertise:Expert
Verified Purchase:Yes
Just love it. Good size phone easy to keep it in my pocket
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DEFECTIVE PRODUCT, blacked out inner display
on June 11, 2025
Posted by: David D
from Virginia Beach, VA
Expertise:Intermediate
Bought 2 for wife and daughter. Daughters inner display blacked out after 3 months and wifes after 6 months. Warranty didnt cover either bc there were slight scratches on the outer hinge where their phone cases did not cover. Both lost all their photos bc a data transfer was not possible.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 11, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, David. We understand how frustrating it can be if your device isn't working as it should. The innovative design of the Z Flip6 is meant to bring joy and convenience, and it's disheartening to see that your device has encountered challenges. To help us understand the specifics of your situation and provide the best support possible, we encourage you to reach out to us at Samsung Support. Our team is here to assist you and ensure you can continue enjoying the unique features of your Galaxy device. -Kelvin
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Written by a customer while visiting Samsung US
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