Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Average customer rating
4.5
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
589
4 Stars
95
3 Stars
27
2 Stars
14
1 Star
57
90%of customers recommend this product.
(
508 out of
562)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Customer Rating
1
run away from this phone.
on June 4, 2025
Posted by: Johnny
worst phone I ever got from Samsung, stay away from this phone if you like to go to the beach, this device is so delicate, the screen stopped working at month 11 and Samsung care said it was out of warranty.
terrible phone.
terrible phone.
Response from Samsung USBy R&R, June 6, 2025
Bonjour Johnny,
Thank you for taking the time to share your experience. We are sorry to hear that the durability didn’t meet your expectations, especially when it comes to how and where you use your device. The Galaxy Z Flip6 is designed to deliver cutting-edge functionality in a compact, foldable form factor, and your insights are valuable as we continue to refine and innovate. Many users enjoy the unique versatility and standout design the Z Flip series offers, whether capturing content hands-free or folding it into their pocket with ease. Your device comes with Galaxy Z Assurance, a benefit that covers your device’s screen. Thanks for being a Samsung customer.
-Ty
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Thank you for taking the time to share your experience. We are sorry to hear that the durability didn’t meet your expectations, especially when it comes to how and where you use your device. The Galaxy Z Flip6 is designed to deliver cutting-edge functionality in a compact, foldable form factor, and your insights are valuable as we continue to refine and innovate. Many users enjoy the unique versatility and standout design the Z Flip series offers, whether capturing content hands-free or folding it into their pocket with ease. Your device comes with Galaxy Z Assurance, a benefit that covers your device’s screen. Thanks for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
On the fence
on June 4, 2025
Posted by: Twizted_Tilly
I'm still on the fence with this device. Fist thing, Samsung had gotten so cheap they don't even give you a plug to charge your device anymore. For what you pay, you could give us a plug. I'll update after I've had this phone a little longer
Response from Samsung USBy R&R, June 6, 2025
Hola Twizted_Tilly,
Thank you for sharing your early thoughts! We appreciate you giving the Galaxy Z Flip6 a shot; it’s a bold step into an iconic design that merges modern innovation with foldable convenience. We appreciate you giving the Galaxy Z Flip6 a shot; it’s a bold step into an iconic design that merges modern innovation with foldable convenience. We appreciate your feedback on accessories and understand the importance of every detail in creating a seamless setup. That said, we are excited for you to continue exploring the capabilities of this device. From Flex mode to multitasking and camera creativity, the Z Flip series delivers a unique experience that’s anything but ordinary. We are looking forward to your updated impressions! Thanks for choosing innovation with Samsung!
-Ty
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Thank you for sharing your early thoughts! We appreciate you giving the Galaxy Z Flip6 a shot; it’s a bold step into an iconic design that merges modern innovation with foldable convenience. We appreciate you giving the Galaxy Z Flip6 a shot; it’s a bold step into an iconic design that merges modern innovation with foldable convenience. We appreciate your feedback on accessories and understand the importance of every detail in creating a seamless setup. That said, we are excited for you to continue exploring the capabilities of this device. From Flex mode to multitasking and camera creativity, the Z Flip series delivers a unique experience that’s anything but ordinary. We are looking forward to your updated impressions! Thanks for choosing innovation with Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Switch to a different phone brand
on June 3, 2025
Posted by: ByeSamsung
Expertise:Expert
Samsung is a terrible company and the way they build their Flip is cheap and they don't take responsibility for their flawed design. My Flip6 naturally began to break at the fold. It is still under warranty, yet I was told this isn't considered a manufacturing defect. The phone is known to fold, yet in less than a year my screen weakened at the fold and I'm told it's my fault.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, June 5, 2025
Hello there,
Thank you for sharing your detailed thoughts on the Galaxy Z Flip6.
The Galaxy Z Flip6 features a contemporary and elegant design. Its robust yet straightforward exterior and linear form perfectly embody Galaxy’s design philosophy. After six generations of innovation and refinement, the Galaxy Z Flip6 emerges as the slimmest and lightest model in the Galaxy Z Flip series. The harmonious design and lightweight structure ensure optimal comfort, enhancing the appeal of this premium foldable phone.
Engineered for durability, you can fold your Z Flip6 over 200,000 times without issue. With Galaxy Z Assurance, you gain access to free and discounted services for your Galaxy Z device. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending your protection beyond the standard warranty, whether you require a repair or replacement.
Please contact our Samsung support team for further information. We are here to assist you and appreciate your choice of Samsung!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
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Thank you for sharing your detailed thoughts on the Galaxy Z Flip6.
The Galaxy Z Flip6 features a contemporary and elegant design. Its robust yet straightforward exterior and linear form perfectly embody Galaxy’s design philosophy. After six generations of innovation and refinement, the Galaxy Z Flip6 emerges as the slimmest and lightest model in the Galaxy Z Flip series. The harmonious design and lightweight structure ensure optimal comfort, enhancing the appeal of this premium foldable phone.
Engineered for durability, you can fold your Z Flip6 over 200,000 times without issue. With Galaxy Z Assurance, you gain access to free and discounted services for your Galaxy Z device. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending your protection beyond the standard warranty, whether you require a repair or replacement.
Please contact our Samsung support team for further information. We are here to assist you and appreciate your choice of Samsung!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on June 2, 2025
Posted by: Rmfj69
Expertise:Intermediate
Best phone ever had! I love it thanks Samsung! Your the best!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Baddest phone
on June 1, 2025
Posted by: OzSl
Looks cool! I’m looking at purchasing one. Either flip or the Galaxy Fold 7!
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Montague, NY
Expertise:Expert
Verified Purchase:Yes
Got the phone and then it did the Android 15 update a week later. It absolutely sucks terrible idea
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Thank you for sharing your thoughts about the Galaxy Z Flip6, Freddy. We noted your frustration with the Android 15 update. We understand that it can definitely feel like a big change. One UI 7 is designed to enhance your experience even further. With its powerful features, we enable you to supercharge your communication and unleash your creativity effortlessly. The integration of Galaxy AI makes tasks more intuitive than ever, bringing all the tools you need right to your fingertips. We hope you will give these features a chance as they can truly transform your interaction with the device. Your feedback is invaluable to us and we are committed to making your experience better. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: 2 phones 2 companies
from Springfield, Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
I believe the Zflip 6 is amazing when it comes to features that most flip phones have lost over the years while innovating on what some Samsung users should expect from a flip phone developed BY Samsung, in all my years of using iPhones I never thought I would get a Samsung phone, nonetheless one that closes and flips open! I believe the z flip could be something more than just simply a flip phone and it amazes me that such a powerful phone can fit into my pocket at half of its original size!
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, May 29, 2025
We appreciate your thoughtful feedback on the Galaxy Z Flip6! We're pleased to see that you’re enjoying the innovative features that make this phone stand out. The Z Flip6 truly redefines what a flip phone can be, blending modern technology with a unique design that fits perfectly in your pocket. With its powerful camera and multitasking capabilities, we’re glad you see it as more than just a flip phone. We appreciate your perspective and are excited that the Z Flip6 has made such a positive impression on you! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Eon H
from San Antonio, TX
Verified Purchase:Yes
I love this phone. Its so cute. I love flip phones!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your love for the Galaxy Z Flip6, Eon! It’s fantastic to see that you find it cute. Our design team truly aimed to create something that stands out. You’ll be excited to know that this model features the first-ever 50MP camera on a flip phone, letting you capture stunning photos while keeping that fun, compact style. Plus, the Z Flip6 is engineered for endurance and has been tested and verified for at least 200,000 folds, which translates to around 10 years of approximate use. We hope you continue to enjoy your experience with the Z Flip6. If you ever have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US