Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Average customer rating
4.5
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
589
4 Stars
95
3 Stars
27
2 Stars
14
1 Star
57
90%of customers recommend this product.
(
508 out of
562)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB F741U Unlocked - White
Customer Rating
2
Clunky, Expensive, but fits in my shirt pocket.
on June 10, 2025
Posted by: FormerZOwner
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Compared to the Motorola Razr, it is big, fat and clunky. Front screen is of minimal utility. And the phone is grossly over priced.
No, I would not recommend this to a friend.
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, June 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip6! We appreciate your perspective. We want to highlight that the Galaxy Z Flip6 is lighter and more compact than ever before, featuring a modern, slim, and sleek design that enhances its portability. We see that you mentioned the front screen's utility, and we’d love to share that the Cover screen, also known as the Flex Window, includes exciting new Galaxy AI features. With Generative wallpapers, suggested messaging replies, and even the Camera app’s Auto zoom ability, it enhances your experience in creative ways. Plus, you can easily access your widgets, open apps like Samsung Wallet, and receive voice assistance from Bixby right from the Cover screen. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Ad pops up
on June 9, 2025
Posted by: Mipi
This phone may look cute, but I haven't had it for a year yet and I'm trading it in. Every time I unlock my phone, an ad pops up. It's very annoying 😑
Response from Samsung USBy R&R, June 11, 2025
Ahoy Mipi,
Thank you for sharing your thoughts with us. The Galaxy Z Flip6 is crafted with features that have garnered positive feedback from customers, thanks in part to our marketing promotions. It’s a fantastic way to stay up-to-date with new features and products that may capture your interest.
Pop-ups are often utilized for advertising and can manifest in various ways, such as ads, notifications, or rewards. They may appear in your browser window when using the internet app or open in new or separate tabs. Ads can also pop up while you’re using different apps or even on your Home screen.
Typically, pop-up ads are linked to a third-party app that you may have recently installed. It’s a good idea to eliminate these distractions to regain your phone’s full functionality and enjoy a smoother experience. The source of the ads may vary, whether they are coming from Samsung, your carrier, or a specific app you’ve downloaded. Please consult the guide “Manage pop-up ads on your Galaxy phone,” tailored to your particular situation, for practical solutions. We appreciate your feedback and are delighted to have you as part of the Samsung community.
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
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Thank you for sharing your thoughts with us. The Galaxy Z Flip6 is crafted with features that have garnered positive feedback from customers, thanks in part to our marketing promotions. It’s a fantastic way to stay up-to-date with new features and products that may capture your interest.
Pop-ups are often utilized for advertising and can manifest in various ways, such as ads, notifications, or rewards. They may appear in your browser window when using the internet app or open in new or separate tabs. Ads can also pop up while you’re using different apps or even on your Home screen.
Typically, pop-up ads are linked to a third-party app that you may have recently installed. It’s a good idea to eliminate these distractions to regain your phone’s full functionality and enjoy a smoother experience. The source of the ads may vary, whether they are coming from Samsung, your carrier, or a specific app you’ve downloaded. Please consult the guide “Manage pop-up ads on your Galaxy phone,” tailored to your particular situation, for practical solutions. We appreciate your feedback and are delighted to have you as part of the Samsung community.
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Features pics and smoothness of operation
on June 7, 2025
Posted by: Jimbo
I love how easy this phone slips into my pocket. It's fast too. Great picture and the back screen works great as t too. It c ounts my steps and people I call the most I dont have to even open it.
I've had this phone since it first came out. Works perfectly
I've had this phone since it first came out. Works perfectly
Response from Samsung USBy R&R Team, June 10, 2025
Thank you so much for your thoughtful review, Jimbo! It's great to see that you love how the Galaxy Z Flip6 fits perfectly in your pocket and that its speed and camera quality have exceeded your expectations. The flex screen is designed for convenience, and it’s great to know you appreciate the step counting feature and quick access to your most-called contacts. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Great phone if the OS hadn't been a failure.
on June 7, 2025
Posted by: Sara
from Minneapolis, Minnesota
Expertise:Expert
Bad Operating System. Screen went dark before a year had passed. Samsung didn't honor the warranty due to cosmetic damage. Might be my last Samsung phone; which is a pity because I've been loyal since Day 1.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, June 9, 2025
Hi there Sara,
Thank you for sharing your experience with your Galaxy Z Flip6. We would love to learn more about it. Please reach out to our Samsung Support Team so we can assist you better. Features like Galaxy Z Assurance, which helps protect your phone screen, may provide options that suit your needs. We appreciate your review and look forward to working with you to find a solution. Thank you for being part of the Samsung community.
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
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Thank you for sharing your experience with your Galaxy Z Flip6. We would love to learn more about it. Please reach out to our Samsung Support Team so we can assist you better. Features like Galaxy Z Assurance, which helps protect your phone screen, may provide options that suit your needs. We appreciate your review and look forward to working with you to find a solution. Thank you for being part of the Samsung community.
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
great cellphone
on June 7, 2025
Posted by: third
its a very good product and very nice features and camera.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and a good fit for my purse
on June 7, 2025
Posted by: Samsung flip phones
I love this phone because it fits in my pocket and purse! It does excellent pictures!
Written by a customer while visiting Samsung US
Posted by: Yside
from MD
Expertise:Intermediate
Verified Purchase:Yes
I tried to get another Samsung device but could not let go of the compact and classy nature of the Z flip6. Samsung made the upgrade smooth and easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, June 13, 2025
What’s up Yside,
Thank you for your thoughtful review of the Galaxy Z Flip6! We are thrilled to hear you are enjoying its compact, stylish design and smooth performance. The Z Flip6 was designed to turn heads and elevate everyday functionality, and it sounds like it's doing just that for you. We strive for intuitive, reliable, and enjoyable from the start. With its power, multitasking capabilities, and elegant form factor, the Z Flip6 is the perfect blend of innovation and style. Continue to enjoy every moment of unfolding into a whole new way to interact with your world, compact, bold, and uniquely Samsung! Thank you for being part of the Samsung community.
-Ty
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Thank you for your thoughtful review of the Galaxy Z Flip6! We are thrilled to hear you are enjoying its compact, stylish design and smooth performance. The Z Flip6 was designed to turn heads and elevate everyday functionality, and it sounds like it's doing just that for you. We strive for intuitive, reliable, and enjoyable from the start. With its power, multitasking capabilities, and elegant form factor, the Z Flip6 is the perfect blend of innovation and style. Continue to enjoy every moment of unfolding into a whole new way to interact with your world, compact, bold, and uniquely Samsung! Thank you for being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Cathy M
from Corpus Christi, Tx
Expertise:Expert
Verified Purchase:Yes
Amazing pbone and super happy with purchase. Samsung always gets items shipped out super quick with best discount offers.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, June 6, 2025
Thank you for sharing your excitement, Cathy M! We are thrilled to hear how much you're enjoying the Galaxy Z Flip6. The sleek design, standout performance, and premium features are all part of what makes the Galaxy Z series a unique experience, and your feedback reminds us why we love what we do. Thank you for being part of the Samsung family.
-Ty
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-Ty
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Written by a customer while visiting Samsung US