Customer reviews from shopyalehome.com
Yale - Assure Lock 2 Key-Free Keypad with Wi-Fi - Satin Nickel
Average customer rating
3.3
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
8
4 Stars
0
3 Stars
0
2 Stars
3
1 Star
4
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for Yale - Assure Lock 2 Key-Free Keypad with Wi-Fi - Satin Nickel
Customer Rating
1
My worst connected home device by far
on April 18, 2023
Posted by: Anonymous
I strongly recommend you don't buy this lock. It has been nothing but trouble for me. Connecting to WiFi was rediculously difficult and I am in IT. When I reached out to Support I was basically told that the requirements are so specific for which routers work and how I had to setup my WiFi that I couldn't believe this was produced in 2023. I eventually got that problem solved but now it freezes up about once a week and will only reset by taking the batteries out and putting them back in. The keypad has an error about 1/10 tries and the batteries run out extremely fast. It's beautifully designed on the outside and painfully poorly built on the inside, especially the software. It's janky at best - avoid at all costs. I'm planning to buy the Schlage smart lock and then burn this one in protest to purge the demons it brought into my home.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Posted by: Dee
Gender:Female
Verified Purchase:Yes
It was easy to install and when I had a question, the support was right there
Written by a customer while visiting shopyalehome.com
Ratings-Only Reviews
Based on the average of (5) ratings-only reviews
Overall Customer Rating
3.4