Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Cool PC1 - Exclusive - White/Silver
Average customer rating
4.4
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
70
4 Stars
7
3 Stars
13
2 Stars
6
1 Star
2
79%of customers recommend this product.
(
63 out of
80)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Cool PC1 - Exclusive - White/Silver
Posted by: KTA2026
Gender:Female
Verified Purchase:Yes
This is not my first. Dyson. I will not buy another. Product was lost in the mail and Dyson would not give me a refund. I had to accept a replacement. It is poorly designed. The LED is placed too low for access. Difficult to read. No directios included. Unable to connect to blue tooth. Very expensive. Fans at 1/3 the price provide more output.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 26, 2026
Thank you for sharing your feedback. We are sorry for the issues that you experienced. Please reach out on live chat or call so that we can assist you. Your satisfaction is important to us, and we remain committed to helping you.
Written by a customer while visiting Dyson
Posted by: xamparo
Gender:Female
Verified Purchase:Yes
Love everything about it my new Dyson Purifier Cool. I appreciate how quiet it is, especially in Night Mode, and the real-time air quality display is both useful and surprisingly satisfying to watch. The design is sleek, modern, and blends perfectly into my home without taking up much space. It’s easy to clean, the filters are simple to replace.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 24, 2026
Thank you so much for sharing your feedback! We're delighted to hear that your Dyson Purifier Cool is fitting seamlessly into your home and making a real difference. It’s great that you’re enjoying its quiet operation, especially in Night Mode, and that the real-time air quality display is both useful and enjoyable for you. We design our products to be simple, sleek, and easy to care for. Thank you for choosing Dyson and taking the time to share your experience!
Written by a customer while visiting Dyson
Posted by: JulesSC521
Gender:Female
Verified Purchase:Yes
This is a really nice fan and purifier. I love that I can control it with my phone. I wish the airflow was stronger but I do like that it oscillates almost 360 degrees
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 7, 2026
Thank you for taking the time to share your experience. We’re glad the phone control and wide oscillation are adding convenience for you, and we appreciate your suggestion about stronger airflow. We’ll be sure to highlight this with our team. If you ever need further assistance, please feel free to reach out via live chat or call support.
Written by a customer while visiting Dyson
Posted by: VVVV
Verified Purchase:Yes
Not as strong of an air flow as I wanted, nor as quiet as I expected.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 6, 2026
Hello there, thank you for sharing your feedback. Sorry for the issues you are experiencing with your Dyson. Please reach out on live chat or call so we can assist you. Your satisfaction is important to us.
Written by a customer while visiting Dyson
Posted by: Pete
Gender:Male
Verified Purchase:Yes
Fantastic appliance !
I have been considering buying this for a long time.
We noticed a difference in air quality immediately.
Very satisfied with this purchase
I have been considering buying this for a long time.
We noticed a difference in air quality immediately.
Very satisfied with this purchase
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 4, 2026
That is wonderful to hear! We are so glad to know you're enjoying your new appliance and noticed an immediate improvement in your air quality. Thank you for your loyalty and for sharing your satisfaction with us!
Written by a customer while visiting Dyson
Posted by: none
Gender:Female
Verified Purchase:Yes
it would be better if there was an adjustment directly on the machine instead of having to use an app or a remote. seems to work fine in general as long as you don't need to change any settings
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 29, 2026
Thank you so much for sharing your honest feedback with us! We truly appreciate your suggestion regarding on-machine controls for easier adjustments, and we have shared this directly with our dedicated teams for future consideration. We're glad to hear your machine is performing well for you otherwise!
Written by a customer while visiting Dyson
Posted by: Sue9
Gender:Female
Verified Purchase:Yes
I thought my air filter was ok, plugged this in & it said poor air quality. A month later & I'm breathing better, allergies are ok.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 28, 2026
Thank you for sharing this experience with us. It’s wonderful to hear that your machine helped reveal what was really going on with your air quality and that you’re now breathing easier. Knowing it’s made a difference in your allergies truly means a lot to us.
Written by a customer while visiting Dyson
Posted by: Alaniz
Gender:Male
Verified Purchase:Yes
I bought my Dyston 2 in 1 air purifier and cooling tower, but I am not happy with t. The air flow is alot lower than I expected from Dyson. I ended up keeping it to cool my grandson's room but it is not being used for the intended reason to cool and purifier a master bedroom.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, April 27, 2026
Thank you for your feedback. We appreciate you choosing Dyson and are glad the unit is helping in your grandson's room, though we apologize that the airflow did not meet your expectations for your master bedroom. We want to ensure your machine is performing at its best. If you experience any issues, please reach out via live chat or call us at 866-693-9766 (Monday–Friday: 8 AM–8 PM CST; Saturday: 9 AM–6 PM CST).
Written by a customer while visiting Dyson