Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Cool PC1 - Exclusive - White/Silver
Average customer rating
4.4
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
70
4 Stars
7
3 Stars
13
2 Stars
6
1 Star
2
79%of customers recommend this product.
(
63 out of
80)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Cool PC1 - Exclusive - White/Silver
Posted by: jbd_virginia
Gender:Male
Verified Purchase:Yes
I was able to purchase this at a deeply discounted price, because BJ's had a sale on it. Otherwise, I would never have purchased it. But even at the reduced price, I just don't see the value. Yes, it's pretty. And it's presumably filtering the air. And it's somewhat quieter than other fans. But the airflow is not as strong as other fans, the controls are fussy (I have to hold down the button to get it to do anything, the remote is finicky about when it wants to work, and the app is not always available - if I don't have my phone nearby). Finally, it seems like if my dogs walk by and bump the fan, it stops oscillating, and sometimes even just turns off with a "fault" message. All in all, it's not something I'd recommend to others, even at the very reduced price.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Trimmer
Verified Purchase:Yes
When I bought this, I was told that would help cool the room it really doesn’t do the job at all. It is quiet and it does cool a little bit but I think my five dollar fan that I got at the garage sale cool better.
Written by a customer while visiting Dyson
Posted by: Zephyr3
Gender:Male
Verified Purchase:Yes
I bought this a month or so ago, and it has been great! I'm finding less dust in the room, and it does a fantastic job moving air around the room. I love how quiet it is and the amount of oscillation options is fantastic!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Snek06
Verified Purchase:Yes
It didnt cool as well as i thought it would. Great fan but usually a window fan does a bit better. I cannot tell if its doing the job of air filtering well either. Maybe i dont fully understand air filtering vs getting dust out of the air but my room still tends to be dusty but it says its all good so i guess its good. It does blow good air though and is quiet…wish it had a little more power though.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, July 23, 2026
Thank you for sharing your thoughts. We're happy to hear you like the fan's quiet operation and airflow, but we're sorry the cooling performance and power didn't fully meet your expectations. If you have any questions about your machine or its filtration capabilities, please don't hesitate to contact us via live chat or by calling our support team.
Written by a customer while visiting Dyson
Posted by: tomf
Gender:Male
Verified Purchase:Yes
My son enjoys having this in his room to help cool off, but would appreciate if it was more powerful. He usually moves it by his bed, and runs it on 8-10.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, July 13, 2026
Thank you so much for your valuable feedback, and we are glad to hear our machine helps your son cool off, though we note his request for more power at higher speeds. Please be assured that we appreciate this input as we always strive to optimize our product performance. If you face any performance issues in the future, we kindly request you to contact us via live chat or call- 1-866-693-9766, where our agents will be happy to assist you.
Written by a customer while visiting Dyson
Posted by: power
Gender:Male
Verified Purchase:Yes
you need to add automatic return to operation after power outage
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Slack
Gender:Male
Verified Purchase:Yes
This is my second Dyson, originally I purchased the heat/cool unit for the living room, this time I bought the cool for the bedroom. I absolutely love the filtration, air movement and overall design. I would highly recommend these products without any exceptions!! The app makes it even better experience, exceptional overall!!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, June 21, 2026
Thank you for being a loyal Dyson customer! We are delighted to hear you love the filtration, design, and app integration on your new bedroom cooling unit. Your recommendation means the world to us, and we are glad to keep your living spaces comfortable.
Written by a customer while visiting Dyson
Posted by: Angela
Gender:Female
Verified Purchase:Yes
Was looking for a fan. Decided to buy the combination air purifier/cooling fan.
I guess the air in my home is pretty good already, so i may not have needed that feature. The cooling from the fan is okay but not as good as i expected, not even on level 10.
I should have done more research.
I would not buy this one if I could go back in time. Mostly because i did not really need the air purifier feature after all.
I guess the air in my home is pretty good already, so i may not have needed that feature. The cooling from the fan is okay but not as good as i expected, not even on level 10.
I should have done more research.
I would not buy this one if I could go back in time. Mostly because i did not really need the air purifier feature after all.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 20, 2026
We appreciate you taking the time to share your thoughts. It sounds like a dedicated cooling fan might have suited your needs better than a combination purifier, and we are sorry for any buyer's remorse. Please connect with us through live chat or give our support line a call, so we can check your return or exchange window.
Written by a customer while visiting Dyson