Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Cool PC1 - Exclusive - White/Silver
Average customer rating
4.4
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
70
4 Stars
7
3 Stars
13
2 Stars
6
1 Star
2
79%of customers recommend this product.
(
63 out of
80)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Cool PC1 - Exclusive - White/Silver
Posted by: Her1
Gender:Female
Verified Purchase:Yes
Disappointed there is no auto function. My downloaded ap stopped working after 2 days.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, August 13, 2026
Thank you for your review. We're sorry to hear that the machine doesn't include an auto function and that the app stopped working after only two days. If you'd like assistance, please reach out to us via Live Chat or contact our support team.
Written by a customer while visiting Dyson
Posted by: Ruby
Gender:Male
Verified Purchase:Yes
The airflow is not strong as my old one Dyson. Is it like that? The noise is acceptable, and the oscillation feature is the best
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, August 10, 2026
Thank you so much for your valuable feedback regarding the noise level and the oscillation feature. We are sorry to hear that the airflow does not feel as strong as your previous Dyson, and we assure you that our machines are engineered for powerful performance. For any performance issues, we kindly request you to contact us via live chat or phone support- 1-866-693-9766, so our agents can immediately assist you. Thank you again for your input, and please let us know if you need anything else!
Written by a customer while visiting Dyson
Customer Rating
1
Dyson fan should be a vacuum… because it sucks
on August 10, 2026
Posted by: Abc123
Gender:Male
Verified Purchase:Yes
I owned an older Dyson air purifying fan that worked wonderfully for me for years of almost constant use. It worked so well that I continued to use it as a fan for years after Dyson decided to stop making it (and the filters for it). It wasn’t until recently that the fan started to show its age and I figured it was time to buy a replacement. Given the outstanding performance of the earlier unit I happily paid the ultra high cost for a new one, happy in the thought that I’d be given the same performance that I’ve enjoyed for so long now. Boy, I was wrong. This Cool PC1 is the most anemic, slow, low powered piece of doo I’ve ever bought. Despite having 2 extra strength settings the fan blows at only a fraction of the strength. The purifying ability is slow. Dyson has removed the back and forth (or maybe up and down) pivot for air direction. The environmental displays are more limited, and I didn’t need a blasted app for the older fan. Seriously disappointed over having made this purchase
No, I would not recommend this to a friend.
Response from DysonBy DYSON, August 16, 2026
Thank you for your feedback, and we truly appreciate your long-term loyalty to Dyson. We acknowledge your concern with the Cool BP01, especially regarding its airflow strength, features, and app requirements compared to your older model. We assure you that your detailed input is very valuable to us. If you continue to face performance issues, we request you to contact us via live chat or phone-1-866-693-9766, where our agents will be happy to assist you with troubleshooting and support.
Written by a customer while visiting Dyson
Posted by: Eddie4
Gender:Male
Verified Purchase:Yes
Excellent product. Remote easy to use. Quality
Filtered airflow feels great.
Filtered airflow feels great.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, August 9, 2026
Thank you so much for sharing your wonderful feedback. We are thrilled to hear that you are loving the excellent quality of your machine, the easy-to-use remote, and that the refreshing, filtered airflow feels great in your home. Your fantastic feedback truly brightens our day.
Written by a customer while visiting Dyson
Posted by: dogdoc
Gender:Male
Verified Purchase:Yes
I love this product! I run mine on Auto and it is so quiet that you would not even know that it's running. When it detects contaminants ie from cooking, it increases speed and rate of purification. FYI, I have 2 large dogs and 3 cats in the house.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, August 6, 2026
Thank you so much for sharing your wonderful feedback! We are absolutely thrilled to hear how well your Dyson purifier manages pet and cooking contaminants while running quietly on Auto mode. Your valuable input means a lot to us, and please rest assured that we remain fully committed to providing the reliable, high-quality performance you expect from our technology. Thank you for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: MTG66
Gender:Female
Verified Purchase:Yes
Keeps the air feeling crisp and clean. Moves the air throughout my large room and cools. Not silent but also not noisy to keep me awake. Love that I can operate from my phone.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, August 2, 2026
Thank you for sharing your feedback. We are thrilled to hear that you love the app control and that your machine effectively keeps your large room feeling crisp, cool, and comfortable! We want to ensure your experience is completely flawless, so we invite you to connect with our live chat or voice support team. Your satisfaction is our absolute priority!
Written by a customer while visiting Dyson
Posted by: Steph17
Gender:Female
Verified Purchase:Yes
I’m very happy with my purchase! It’s a great product and I’m considering buying a second one for my sons room.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Hedgehog1
Gender:Female
Verified Purchase:Yes
I bought this several weeks ago and it has several great features, It is quiet and really cools the room, The Oscillation is wonderful and the airflow is good. It was easy to use the app and connect it to wifi , it works either way. I am happy knowing that the air is clean in my living room plus it looks like a work of art.
I would recommend this to a friend!
Written by a customer while visiting Dyson