Customer reviews from Dyson
Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Average customer rating
4.4
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
74
4 Stars
7
3 Stars
13
2 Stars
6
1 Star
3
79%of customers recommend this product.
(
65 out of
82)
Customer Reviews for Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Posted by: Bird
Verified Purchase:Yes
I did not feel there was any difference so I returned the purifier.
Response from DysonBy Customer Service, Rubaid K, August 28, 2025
Thank you very much for sharing your feedback. We are sorry to hear that the purifier did not meet your expectations. We understand that noticeable performance and tangible benefits are essential when selecting a product of this nature, and we sincerely appreciate you taking the time to let us know. Our goal is to provide solutions that make a meaningful difference to your environment and overall well-being. If you are open to it, we would welcome the opportunity to learn more about your experience and explore options that may be better suited to your needs. Please feel free to contact our customer support team via chat or voice assistance, we are here to help.
Written by a customer while visiting Dyson
Posted by: Dyson
from Post Falls ID
Gender:Male
Verified Purchase:Yes
I have owned 4 different air purifiers and this ranks last. Perhaps I have a bad unit but my other purifiers ramp up when the air quality is bad and slow down once the air quality improves. My other air purifiers are constantly adjusting the airflow. The Dyson does not change. The air quality is constantly good and the airflow never changes, which I find hard to believe but perhaps it is. I will continue to monitor this unit over the fall and see if anything changes.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 22, 2025
Thank you for your thoughtful feedback. We appreciate your continued engagement and comparison with other air purifiers. We are sorry to hear that your Dyson purifier is not adjusting its airflow as expected, and we understand how essential responsive air quality monitoring is to your experience. At Dyson, our goal is to deliver intelligent purifiers that adapt seamlessly to changing environments. If you are open to it, we would be glad to assist, whether by reviewing your unit’s settings, checking sensor calibration, or exploring environmental factors that may be influencing performance. Please reach out to our customer support team for personalized assistance. For any further questions or concerns, feel free to email us at askdysonus@dyson.com. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: Jean
Verified Purchase:Yes
Excellent product. I was so impressed with the cooling and air flow I have purchased them for my daughters. They love them as well.
Written by a customer while visiting Dyson
Posted by: Ernest
Gender:Male
Verified Purchase:Yes
I’ve had my Dyson PC1 Air purifier fan for about a month now and I like everything about it. It looks good, it’s made well, it filters the air inside my house, and works as a fan as well.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Floridasun
Verified Purchase:Yes
The only reason we did not give it 5 stars was because the initial set-up was very frustrating. After about 20 minutes of being plugged in it suddenly started connecting to the app and responding to inputs. In retrospect, I would advise plugging it in, loading the app and connecting to WiFi and just let it sit for 30 minutes. I think the software does an update and it’s just slow.
Other than that, this purchase was to give our older Dyson purifier a break. It’s over 5 years old and still runs fine but we felt it was time to upgrade and use the old fan as back-up, if needed.
This makes a total of 3 Dyson purifiers in our house! We love them!
Other than that, this purchase was to give our older Dyson purifier a break. It’s over 5 years old and still runs fine but we felt it was time to upgrade and use the old fan as back-up, if needed.
This makes a total of 3 Dyson purifiers in our house! We love them!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Charles
Verified Purchase:Yes
We’ve had our Dyson for about a month and am completely satisfied. Very quiet and efficient. 👍🏻👍🏻
Written by a customer while visiting Dyson
Posted by: kia510
Gender:Female
Verified Purchase:Yes
I received this about three months ago. Since using this in my apartment, the air has never been clearer. I sleep more soundly at night with less issue breathing soundly in deep sleep. I am able to clear the air more quickly after cooking, and it helps that the space feels much cooler while the fan is in use as well! It is extremely quiet, I barely notice that it is on. The app is very user friendly, I don't even require the remote it comes with to control the various settings.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Jess
Gender:Female
Verified Purchase:Yes
For the amount of money we paid for this “fan” the airflow is NOT at all sufficient. I think a regular standing fan from Target//Amazon would have provided much more cooling. I do love the very minimal noise, oscillating coverage & night mode for the display.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, July 28, 2025
We are sorry the airflow from your Dyson Purifier Cool PC1 did not meet expectations. While it offers quiet operation, wide oscillation, and a dimmable display, we understand cooling needs vary. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson