Customer reviews from Dyson
Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Average customer rating
4.4
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
74
4 Stars
7
3 Stars
13
2 Stars
6
1 Star
3
79%of customers recommend this product.
(
65 out of
82)
Customer Reviews for Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Posted by: VVVV
from Ohio
Verified Purchase:Yes
Not as strong of an air flow as I wanted, nor as quiet as I expected.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 6, 2026
Hello there, thank you for sharing your feedback. Sorry for the issues you are experiencing with your Dyson. Please reach out on live chat or call so we can assist you. Your satisfaction is important to us.
Written by a customer while visiting Dyson
Posted by: Pete
from North Carolina
Gender:Male
Verified Purchase:Yes
Fantastic appliance !
I have been considering buying this for a long time.
We noticed a difference in air quality immediately.
Very satisfied with this purchase
I have been considering buying this for a long time.
We noticed a difference in air quality immediately.
Very satisfied with this purchase
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 4, 2026
That is wonderful to hear! We are so glad to know you're enjoying your new appliance and noticed an immediate improvement in your air quality. Thank you for your loyalty and for sharing your satisfaction with us!
Written by a customer while visiting Dyson
Posted by: none
Gender:Female
Verified Purchase:Yes
it would be better if there was an adjustment directly on the machine instead of having to use an app or a remote. seems to work fine in general as long as you don't need to change any settings
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 29, 2026
Thank you so much for sharing your honest feedback with us! We truly appreciate your suggestion regarding on-machine controls for easier adjustments, and we have shared this directly with our dedicated teams for future consideration. We're glad to hear your machine is performing well for you otherwise!
Written by a customer while visiting Dyson
Posted by: Sue9
from TN
Gender:Female
Verified Purchase:Yes
I thought my air filter was ok, plugged this in & it said poor air quality. A month later & I'm breathing better, allergies are ok.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 28, 2026
Thank you for sharing this experience with us. It’s wonderful to hear that your machine helped reveal what was really going on with your air quality and that you’re now breathing easier. Knowing it’s made a difference in your allergies truly means a lot to us.
Written by a customer while visiting Dyson
Posted by: Alaniz
from Killeen Texas
Gender:Male
Verified Purchase:Yes
I bought my Dyston 2 in 1 air purifier and cooling tower, but I am not happy with t. The air flow is alot lower than I expected from Dyson. I ended up keeping it to cool my grandson's room but it is not being used for the intended reason to cool and purifier a master bedroom.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, April 27, 2026
Thank you for your feedback. We appreciate you choosing Dyson and are glad the unit is helping in your grandson's room, though we apologize that the airflow did not meet your expectations for your master bedroom. We want to ensure your machine is performing at its best. If you experience any issues, please reach out via live chat or call us at 866-693-9766 (Monday–Friday: 8 AM–8 PM CST; Saturday: 9 AM–6 PM CST).
Written by a customer while visiting Dyson
Posted by: Hofly
from Libertyvillle, Illinois
Gender:Male
Verified Purchase:Yes
I have put this to use in my living room and have nothing but praise for thepurifier regardig its cooling, filtration and airflow.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 25, 2026
Thank you so much for your kind and positive feedback. It truly means a lot! We deeply appreciate the time you took to share your feedback, and we want to assure you that your input is valued and will be kept in mind moving forward. Your encouragement motivates us to continue providing the best support we can, and we are grateful for the trust you place in us.
Written by a customer while visiting Dyson
Posted by: Airboy
Verified Purchase:Yes
So nice to have it connected and providing solid data on air quality.
Response from DysonBy Dyson Customer Service, April 13, 2026
Thank you so much for your kind and positive feedback. It truly means a lot! We deeply appreciate the time you took to share your feedback, and we want to assure you that your input is valued and will be kept in mind moving forward. Your encouragement motivates us to continue providing the best support we can, and we are grateful for the trust you place in us.
Written by a customer while visiting Dyson
Posted by: donstx
Gender:Male
Verified Purchase:Yes
The air purifier is working well.
I was expecting a scheduling option for the wifi app control. I would like to schedule it for automatic on/off every day. Please add this feature.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 3, 2026
We appreciate you taking the time to tell us both what’s working and what could be better. Remote scheduling for everyday routines is smart and practical. Your feedback is exactly what guides our feature development roadmap.
Written by a customer while visiting Dyson