Customer reviews from Dyson
Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Average customer rating
4.4
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
74
4 Stars
7
3 Stars
13
2 Stars
6
1 Star
3
79%of customers recommend this product.
(
65 out of
82)
Customer Reviews for Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Posted by: Snek06
from California
Verified Purchase:Yes
It didnt cool as well as i thought it would. Great fan but usually a window fan does a bit better. I cannot tell if its doing the job of air filtering well either. Maybe i dont fully understand air filtering vs getting dust out of the air but my room still tends to be dusty but it says its all good so i guess its good. It does blow good air though and is quiet…wish it had a little more power though.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, July 23, 2026
Thank you for sharing your thoughts. We're happy to hear you like the fan's quiet operation and airflow, but we're sorry the cooling performance and power didn't fully meet your expectations. If you have any questions about your machine or its filtration capabilities, please don't hesitate to contact us via live chat or by calling our support team.
Written by a customer while visiting Dyson
Posted by: tomf
from Bend, or
Gender:Male
Verified Purchase:Yes
My son enjoys having this in his room to help cool off, but would appreciate if it was more powerful. He usually moves it by his bed, and runs it on 8-10.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, July 13, 2026
Thank you so much for your valuable feedback, and we are glad to hear our machine helps your son cool off, though we note his request for more power at higher speeds. Please be assured that we appreciate this input as we always strive to optimize our product performance. If you face any performance issues in the future, we kindly request you to contact us via live chat or call- 1-866-693-9766, where our agents will be happy to assist you.
Written by a customer while visiting Dyson
Posted by: power
from NJ
Gender:Male
Verified Purchase:Yes
you need to add automatic return to operation after power outage
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Slack
from New Hampshire
Gender:Male
Verified Purchase:Yes
This is my second Dyson, originally I purchased the heat/cool unit for the living room, this time I bought the cool for the bedroom. I absolutely love the filtration, air movement and overall design. I would highly recommend these products without any exceptions!! The app makes it even better experience, exceptional overall!!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, June 21, 2026
Thank you for being a loyal Dyson customer! We are delighted to hear you love the filtration, design, and app integration on your new bedroom cooling unit. Your recommendation means the world to us, and we are glad to keep your living spaces comfortable.
Written by a customer while visiting Dyson
Posted by: Angela
from Mission TX
Gender:Female
Verified Purchase:Yes
Was looking for a fan. Decided to buy the combination air purifier/cooling fan.
I guess the air in my home is pretty good already, so i may not have needed that feature. The cooling from the fan is okay but not as good as i expected, not even on level 10.
I should have done more research.
I would not buy this one if I could go back in time. Mostly because i did not really need the air purifier feature after all.
I guess the air in my home is pretty good already, so i may not have needed that feature. The cooling from the fan is okay but not as good as i expected, not even on level 10.
I should have done more research.
I would not buy this one if I could go back in time. Mostly because i did not really need the air purifier feature after all.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 20, 2026
We appreciate you taking the time to share your thoughts. It sounds like a dedicated cooling fan might have suited your needs better than a combination purifier, and we are sorry for any buyer's remorse. Please connect with us through live chat or give our support line a call, so we can check your return or exchange window.
Written by a customer while visiting Dyson
Posted by: KTA2026
from Paso Robles CA
Gender:Female
Verified Purchase:Yes
This is not my first. Dyson. I will not buy another. Product was lost in the mail and Dyson would not give me a refund. I had to accept a replacement. It is poorly designed. The LED is placed too low for access. Difficult to read. No directios included. Unable to connect to blue tooth. Very expensive. Fans at 1/3 the price provide more output.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 26, 2026
Thank you for sharing your feedback. We are sorry for the issues that you experienced. Please reach out on live chat or call so that we can assist you. Your satisfaction is important to us, and we remain committed to helping you.
Written by a customer while visiting Dyson
Posted by: xamparo
from Brookline, MA
Gender:Female
Verified Purchase:Yes
Love everything about it my new Dyson Purifier Cool. I appreciate how quiet it is, especially in Night Mode, and the real-time air quality display is both useful and surprisingly satisfying to watch. The design is sleek, modern, and blends perfectly into my home without taking up much space. It’s easy to clean, the filters are simple to replace.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 24, 2026
Thank you so much for sharing your feedback! We're delighted to hear that your Dyson Purifier Cool is fitting seamlessly into your home and making a real difference. It’s great that you’re enjoying its quiet operation, especially in Night Mode, and that the real-time air quality display is both useful and enjoyable for you. We design our products to be simple, sleek, and easy to care for. Thank you for choosing Dyson and taking the time to share your experience!
Written by a customer while visiting Dyson
Posted by: JulesSC521
from Westminster SC
Gender:Female
Verified Purchase:Yes
This is a really nice fan and purifier. I love that I can control it with my phone. I wish the airflow was stronger but I do like that it oscillates almost 360 degrees
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 7, 2026
Thank you for taking the time to share your experience. We’re glad the phone control and wide oscillation are adding convenience for you, and we appreciate your suggestion about stronger airflow. We’ll be sure to highlight this with our team. If you ever need further assistance, please feel free to reach out via live chat or call support.
Written by a customer while visiting Dyson