Customer reviews from Dyson
Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Average customer rating
4.4
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
74
4 Stars
7
3 Stars
13
2 Stars
6
1 Star
3
79%of customers recommend this product.
(
65 out of
82)
Customer Reviews for Dyson - Refurbished Excellent - Cool Purifier PC1 - White
Posted by: Mattd
from Barnesville ohio
Gender:Male
Verified Purchase:Yes
I’ve had it for 2 weeks now and it works great, only bad thing is it didn’t come with a remote control
I would recommend this to a friend!
Response from DysonBy Dyson Customer Care, September 8, 2026
We really appreciate you letting us know how much you are enjoying the performance of your purifier after two weeks of use. We are sorry for the oversight regarding the missing remote control, as we always aim to deliver a perfect product right out of the box. To get this sorted out immediately, please give our support team a call or message us via live chat on our website.
Written by a customer while visiting Dyson
Posted by: Lala
Verified Purchase:Yes
So the goal is air purification – which you just hope that the readings that are connected to the app/machine are good – the problem is, it doesn’t tell you *what* exactly is polluting your indoor air, which seems problematic. If you don’t know which elements are actually polluting your air, it kind of leaves you stuck as far as resolution of the actual source of the issue(s) so the air purification is more of a Band-Aid. It would be good, if not critical to know specifically what those elements are so you can actually resolve those problems. As this, all you can do is hope that it’s cleaning whatever mystery bits are in your air and blindly trust their 5 levels of generic readings. we have three different types of units – they’re all a bit on the louder side.
Response from DysonBy Dyson Customer Care, September 3, 2026
Thank you for sharing your thoughts with us regarding our sensor readouts and unit noise levels. Your feedback is valuable as we continuously work to improve our technology's insights. If you need any assistance with your machines, please reach out to us via live chat or call us at Dyson.com, so we can support you.
Written by a customer while visiting Dyson
Posted by: Palmtree20
from Palm Desert
Gender:Female
Verified Purchase:Yes
I love it the air filtration the range of motion and I love the way it looks...can't wait to get more
I would recommend this to a friend!
Response from DysonBy Dyson Customer Care, August 31, 2026
Thank you for sharing your experience! It's fantastic to hear you're loving both the performance and design of your Dyson. We truly appreciate your support.
Written by a customer while visiting Dyson
Posted by: Phine
Verified Purchase:Yes
Air flow not what I expected from a “Dyson”. I read several reviews that the airflow was not “great” but I still took a chance & purchased the fan/purifier, the previous reviews were correct & it’s noisy. My fan that I purchased previously from a big box store, airflow is much better & much more cheaper in cost. I would not suggest anyone to purchase. Keep your $$ & purchase a “cheaper one with much better airflow”. I feel like I gave my $$ away!
Written by a customer while visiting Dyson
Posted by: Fans
Verified Purchase:Yes
The fan is easy to use, flows around the room perfectly, and is stylish in the room.
Response from DysonBy Dyson Customer Service, August 11, 2026
Thank you so much for taking the time to share your feedback! We are thrilled to hear that your fan is easy to use, flows perfectly around the room, and adds a stylish touch to your home. Your support means a lot to us!
Written by a customer while visiting Dyson
Posted by: Her1
from Michigan
Gender:Female
Verified Purchase:Yes
Disappointed there is no auto function. My downloaded ap stopped working after 2 days.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, August 13, 2026
Thank you for your review. We're sorry to hear that the machine doesn't include an auto function and that the app stopped working after only two days. If you'd like assistance, please reach out to us via Live Chat or contact our support team.
Written by a customer while visiting Dyson
Posted by: Ruby
Gender:Male
Verified Purchase:Yes
The airflow is not strong as my old one Dyson. Is it like that? The noise is acceptable, and the oscillation feature is the best
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, August 10, 2026
Thank you so much for your valuable feedback regarding the noise level and the oscillation feature. We are sorry to hear that the airflow does not feel as strong as your previous Dyson, and we assure you that our machines are engineered for powerful performance. For any performance issues, we kindly request you to contact us via live chat or phone support- 1-866-693-9766, so our agents can immediately assist you. Thank you again for your input, and please let us know if you need anything else!
Written by a customer while visiting Dyson
Customer Rating
1
Dyson fan should be a vacuum… because it sucks
on August 10, 2026
Posted by: Abc123
Gender:Male
Verified Purchase:Yes
I owned an older Dyson air purifying fan that worked wonderfully for me for years of almost constant use. It worked so well that I continued to use it as a fan for years after Dyson decided to stop making it (and the filters for it). It wasn’t until recently that the fan started to show its age and I figured it was time to buy a replacement. Given the outstanding performance of the earlier unit I happily paid the ultra high cost for a new one, happy in the thought that I’d be given the same performance that I’ve enjoyed for so long now. Boy, I was wrong. This Cool PC1 is the most anemic, slow, low powered piece of doo I’ve ever bought. Despite having 2 extra strength settings the fan blows at only a fraction of the strength. The purifying ability is slow. Dyson has removed the back and forth (or maybe up and down) pivot for air direction. The environmental displays are more limited, and I didn’t need a blasted app for the older fan. Seriously disappointed over having made this purchase
No, I would not recommend this to a friend.
Response from DysonBy DYSON, August 16, 2026
Thank you for your feedback, and we truly appreciate your long-term loyalty to Dyson. We acknowledge your concern with the Cool BP01, especially regarding its airflow strength, features, and app requirements compared to your older model. We assure you that your detailed input is very valuable to us. If you continue to face performance issues, we request you to contact us via live chat or phone-1-866-693-9766, where our agents will be happy to assist you with troubleshooting and support.
Written by a customer while visiting Dyson