Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
45
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Loud even under light use. Fan whining while doing nothing but reading a webpage on Chrome browser.
Response from https://www.asus.comBy CLM, January 14, 2025
Dear Valued Customer,
Thank you for reaching out.
We do understand your concern about the fan noise. It is normal for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like especially during the initial WINDOWS setup and WINDOWS Update installation. Additionally, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please ensure the laptop was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate
more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand your concern about the fan noise. It is normal for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like especially during the initial WINDOWS setup and WINDOWS Update installation. Additionally, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please ensure the laptop was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate
more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Patticake232
Verified Purchase:Yes
So far so good. Easy to get started, I guess I'll have more to say after I've used it for awhile.
Written by a customer while visiting https://www.asus.com
Posted by: JohnJoseph
Frequency of use:Daily
Verified Purchase:Yes
Great clarity of screen. It is loaded with familiar software and easy to locate applications. It comes with easy step-by-step directions on why to load and maneuver around the desktop. It was compatible with the drivers I had for my printer that I already had setup with my previous laptop.
Written by a customer while visiting https://www.asus.com
Posted by: Keith Siqueira
Verified Purchase:Yes
I love the pc.. I redid it to Windows 10 Enterprise, however, I could use some Win 10 drivers for a lot of special functions of the laptop.
Written by a customer while visiting https://www.asus.com
Posted by: Cubby 15
Frequency of use:Daily
Verified Purchase:Yes
So far so good, and easy to set up. will have to see how it holds up.
Written by a customer while visiting https://www.asus.com
Posted by: Cramlear
Frequency of use:Daily
Verified Purchase:Yes
It’s a very nice laptop. My only issue is the ram, eight gigs doesn’t seem enough nowadays
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I am enjoying my son's present to me. This is the finest computer I('ve owned and I started with a Commodore 64 and 8086. This machine is lightning.
Written by a customer while visiting https://www.asus.com
Posted by: Gi-Gi
Verified Purchase:Yes
I got a super deal on it for cyber Monday. Glad I made the choice to purchase it. Is a great laptop so far so good everything runs smooth.
Written by a customer while visiting https://www.asus.com