Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
45
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Posted by: Bob R.
Frequency of use:Daily
Verified Purchase:Yes
Replacement for my 13 year old laptop. Super quick speed, lightweight and compact. I would buy again and recommend to anyone that needs a great computer to buy the Asus Vivobook 17, it will serve all your needs for a home laptop and or for small business.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Cindy S
Frequency of use:Daily
Verified Purchase:Yes
After 10 months my screen went black and never came back on. Asus refused to honor warranty. Likewize, extended warranty i purchased is also refusing to honor warranty
Response from https://www.asus.comBy CLM, April 8, 2026
Dear Cindy S,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and the quality of your recent customer service experience regarding the warranty not being honored. All ASUS products undergo intensive quality control testing and inspections. The screen suddenly blacking out after 10 months of usage is a random problem. This specific product usually comes with a one year warranty coverage.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and the quality of your recent customer service experience regarding the warranty not being honored. All ASUS products undergo intensive quality control testing and inspections. The screen suddenly blacking out after 10 months of usage is a random problem. This specific product usually comes with a one year warranty coverage.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: MissouriMike
Frequency of use:Monthly
Verified Purchase:Yes
Would be a decent laptop, but the tracpad does not work and there is a battery issue with it. It quit charging and the battery when from 75% to 0% in 3 minutes.
Response from https://www.asus.comBy Chantae, CLM, April 4, 2026
Dear MissouriMike,
Thank you for sharing your experience with the ASUS X1704 laptop. We sincerely apologize for the issues you’ve encountered with the touchpad and battery performance. This is not the level of quality we aim to deliver, and we regret the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501017977-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems: https://www.asus.com/support/faq/1042539/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
Thank you for sharing your experience with the ASUS X1704 laptop. We sincerely apologize for the issues you’ve encountered with the touchpad and battery performance. This is not the level of quality we aim to deliver, and we regret the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501017977-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems: https://www.asus.com/support/faq/1042539/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
Written by a customer while visiting https://www.asus.com
Posted by: David Milewski
Verified Purchase:Yes
Computer goes to sleep and upon reawakening, screen is black. You have to power off and turn back on. Check the ASUS forums, this is a known problem with no actual fix. Do not buy unless you know what you are doing. No amount of updating / rolling back the BIOS or changing user settings will help. You will probably have to install an alternative OS to avoid having a brick, in Windows there are fatal flaws with the hardware drivers and the OS. Don't buy.
Response from https://www.asus.comBy Chantae, CLM, February 9, 2026
Dear David Milewski,
Thank you for sharing your experience with the ASUS X1704 Laptop. We sincerely apologize for the difficulties you’ve encountered with the device entering sleep mode and failing to properly resume, resulting in a black screen that requires a restart. What you’ve experienced is not representative of the quality we strive to deliver.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411012399-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode - https://www.asus.com/support/faq/1042630/
Thank you for sharing your experience with the ASUS X1704 Laptop. We sincerely apologize for the difficulties you’ve encountered with the device entering sleep mode and failing to properly resume, resulting in a black screen that requires a restart. What you’ve experienced is not representative of the quality we strive to deliver.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411012399-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode - https://www.asus.com/support/faq/1042630/
Written by a customer while visiting https://www.asus.com
Posted by: GailR
Frequency of use:Daily
Verified Purchase:Yes
Love many of the features, especially transferring documents from my old Asus to my new one. The only problem I’m having is that the touchpad isn’t very responsive at times. It’s better to use a mouse.
Written by a customer while visiting https://www.asus.com
Posted by: Budda
Verified Purchase:Yes
So far no problems worth the money. only have used it a few times , weight is really good
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
i have now owned 3 of the ASUS laptops my first one died 3 years after coffee got spelled on it.i bought my wife a new one to replace her junk hp.an i got myself this one.so far its nbeen a great laptop
Written by a customer while visiting https://www.asus.com
Posted by: Tikal Carnes
Frequency of use:Daily
Verified Purchase:Yes
Laptop is light weight, boots fast, and fast for everything but when it comes to playing games or is on too long it will over heat and just completely freeze.
Response from https://www.asus.comBy Chantae, CLM, November 18, 2025
Dear Tikal Carnes,
Thank you for sharing your experience with the ASUS Vivobook 17 (X1704) laptop. We sincerely apologize for the inconvenience you’ve encountered with overheating and system freezes. This is not the level of performance we aim to deliver.
To help improve performance, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511020562-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Thank you for sharing your experience with the ASUS Vivobook 17 (X1704) laptop. We sincerely apologize for the inconvenience you’ve encountered with overheating and system freezes. This is not the level of performance we aim to deliver.
To help improve performance, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511020562-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Response from https://www.asus.comBy CLM, November 18, 2025
Dear Tikal Carnes,
Thank you for your comment.
We do understand your concern about thermal issues. It is normal for laptops, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, or while running resource-intensive applications. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. To regulate heat generation, ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. While gaming ensure no resource-hungry applications, services and processes are running in the background, this will spike the temperature. You can check go to Task Manager to check how high system resource utilization is being used. The heat or temperature does decrease or normalizes once system resource utilization goes down. To maintain optimum system stability and performance, ensure Windows, drivers, applications, games and BIOS are up to date. Additionally, to regulate excessive heat generation, you can reconfigure your system, game, video and performance mode setting, ensure your settings doesn't exceed the game's threshold. Furthermore, this is not a gaming laptop, hardware limitation will cause system freeze if playing high-end games,
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your concern about thermal issues. It is normal for laptops, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, or while running resource-intensive applications. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. To regulate heat generation, ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. While gaming ensure no resource-hungry applications, services and processes are running in the background, this will spike the temperature. You can check go to Task Manager to check how high system resource utilization is being used. The heat or temperature does decrease or normalizes once system resource utilization goes down. To maintain optimum system stability and performance, ensure Windows, drivers, applications, games and BIOS are up to date. Additionally, to regulate excessive heat generation, you can reconfigure your system, game, video and performance mode setting, ensure your settings doesn't exceed the game's threshold. Furthermore, this is not a gaming laptop, hardware limitation will cause system freeze if playing high-end games,
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com