Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
45
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Posted by: Silverhawkcorum
Frequency of use:Daily
Verified Purchase:Yes
Works well, I am happy to have purchased the laptop
Written by a customer while visiting https://www.asus.com
Posted by: New laptop owner 2
Frequency of use:Daily
Verified Purchase:Yes
Great laptop.
Functional, crisp screen, lightweight and compact design. Packed full of nice features.
Functional, crisp screen, lightweight and compact design. Packed full of nice features.
Written by a customer while visiting https://www.asus.com
Posted by: Hawkeye 47
Frequency of use:Daily
Verified Purchase:Yes
Internet speed id slow verses older Desktop running windows 10, and ann adroid phone. Using wifi on all units side by side, win10 =80-90 mips, android 40-50 mips asus = 13-15 mips. Not what would expect for this machine. That is bare minimum for most internet scanning.
Response from https://www.asus.comBy CLM, June 25, 2025
Dear Hawkeye47,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are having a slow wireless connection. To resolve this, ensure the most current WLAN driver was installed and this laptop is within range to an established
wireless router or access point and internet service is working properly. Also, check if Windows, drivers and BIOS for this laptop are up to date. Updates for this laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-17-x1704/helpdesk_download?model2Name=ASUS-Vivobook-17-X1704 . Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are having a slow wireless connection. To resolve this, ensure the most current WLAN driver was installed and this laptop is within range to an established
wireless router or access point and internet service is working properly. Also, check if Windows, drivers and BIOS for this laptop are up to date. Updates for this laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-17-x1704/helpdesk_download?model2Name=ASUS-Vivobook-17-X1704 . Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: JTS21
Verified Purchase:Yes
Fast, tons of RAM, and plenty of storage for an unbelievable price. What's not too like? I've owned 4 ASUS computers. Loved everyone of them.
Written by a customer while visiting https://www.asus.com
Posted by: HarryAJ
Verified Purchase:Yes
I haven’t had my ASUS 17” laptop very long so I can’t evaluate it on a lot of criteria but my impressions so far are all very positive. The size is great, the design is excellent, set-up was done online and it was a very efficient, comprehensive and easy process. Battery life (although without a lot of usage up to this point) seems to be real good. I’m very happy with this laptop purchase.
Written by a customer while visiting https://www.asus.com
Posted by: Jack Bennings
Frequency of use:Monthly
Verified Purchase:Yes
Great size notebook, the visuals are terrific and the ease of operation is excellent.
Written by a customer while visiting https://www.asus.com
Posted by: Robgyes
Frequency of use:Daily
Verified Purchase:Yes
Computer works great for stock market charts. Easy to setup and use..
Written by a customer while visiting https://www.asus.com
Posted by: FlyBoyz
Verified Purchase:Yes
Slow Restarting! Takes longer than my previous 15 year old laptop to restart!
Response from https://www.asus.comBy CLM, May 7, 2025
Dear FlyBoyz
Thank you for reaching out.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing slow system restart. You will experience slow system restart or reboot after the initial WINDOWS setup and while installing all cumulative and featured WINDOWS Update. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, the laptop will do several system reboots, black screen temporarily or restart during the update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing slow system restart. You will experience slow system restart or reboot after the initial WINDOWS setup and while installing all cumulative and featured WINDOWS Update. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, the laptop will do several system reboots, black screen temporarily or restart during the update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com