Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Average customer rating
4.3 out of 5
4.3
(66 Reviews)
Open Ratings Snapshot
Rating breakdown 66 reviews
5 Stars
45
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
3
100%of customers recommend this product. 
(
1 out of 1
)
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Customer Reviews for ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Customer Rating
3 out of 5
3
PHOTOS
on August 8, 2025
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Having trouble with photos. When I import they go directly to one drive. One dice has been uploading for days🤷‍♀️
Response from https://www.asus.comBy Chantae, CLM, August 9, 2025
Dear Valued Customer,

Thank you for reaching out regarding your ASUS X1704VA Laptop. We’re sorry to hear you’re experiencing issues with photo imports and OneDrive uploads. By default, Windows may route imported photos to OneDrive if it's set as the primary storage location. To change this, you can adjust your import settings or disable automatic OneDrive syncing for photos. For further assistance, we recommend contacting our spport team at https://www.asus.com/us/support/callus/ .

We stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2408029393-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[Windows 11/10] OneDrive - https://www.asus.com/support/faq/1044691/
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
Perfectly good laptop
on August 6, 2025
Posted by: I’m not saying
Frequency of use:Daily
Verified Purchase:Yes
The laptop is good but it’s cpu and lack of gpu is just not what I wanted
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
Only an Asus will do
on July 30, 2025
Posted by: Bee Too
Frequency of use:Daily
Verified Purchase:Yes
Over 15 years ago my Husband bought me my first Asus for the gaming propertys. I called it my "Hot-Rod" because it had dual Exhaust!
That same machine is still working perfectly and I keep it at our vacation home. I still love it.
SInce than I have bought 4-6 laptops, some as gifts and two for me.
I just don't bother with any other brand because I get everything I need from Asus.
I love you Guys!!
Written by a customer while visiting https://www.asus.com
Customer Rating
2 out of 5
2
Low power USB-C output
on July 24, 2025
Posted by: TJ-TX
Frequency of use:Daily
Verified Purchase:Yes
Bundled with a docking station that shows multi-monitor but the USB-C 3.1 Gen1 output on the laptop does not have the power to do a second monitor. Moreover, the station is required to use Ethernet but the throughput speed takes us back to less than 10/10 networking. I have long been an ASUS fanboy but I have returned this unit because it in no way met the description or my needs.
Response from https://www.asus.comBy CLM, July 24, 2025
Dear TJ-TX,

Thank you for your comment.

We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. You can connect the second monitor using a USB-C to video-out adapter from the USB 3.2 Gen 1 T port. Should you need further assistance with this laptop or ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
Very Happy with this machine
on July 17, 2025
Posted by: BulldogWings
Frequency of use:Daily
Verified Purchase:Yes
Great Computer at a Great Price. Really Fast and I love the big screen.
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
Fast & Reliable!
on July 16, 2025
Posted by: GM of Digital Company
Frequency of use:Daily
Verified Purchase:Yes
Really a great purchase. Easy, Fast, and reliable.
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
The picture is beautiful and having Windows 11 pro
on July 14, 2025
Posted by: Anonymous
Verified Purchase:Yes
I am very happy with my purchase. It is a very good laptop. It is larger laptop than the one I previously purchased.
Written by a customer while visiting https://www.asus.com
Customer Rating
5 out of 5
5
My new laptop
on July 12, 2025
Posted by: Juan Bobongo
Frequency of use:Daily
Verified Purchase:Yes
Incrediblely fast. Plenty of storage and RAM. Latest Windows. Free office suite
Written by a customer while visiting https://www.asus.com
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