Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
45
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Refurbished Excellent - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue
Posted by: ASCAUGA
Frequency of use:Daily
Verified Purchase:Yes
Just got it, but so far all 5's! This unit does everything I want it to and so much more.
Written by a customer while visiting https://www.asus.com
Posted by: 1234567890
Verified Purchase:Yes
only 4 stars because it does not contain a DVD drive
Written by a customer while visiting https://www.asus.com
Posted by: philzone86
Frequency of use:Daily
Verified Purchase:Yes
So far so good. It was bought to replace a 12 year old asus laptop, it still works.
Written by a customer while visiting https://www.asus.com
Customer Rating
2
Nice laptop/bad battery-better battery needed
on August 30, 2025
Posted by: Jules from SC
Frequency of use:Daily
Verified Purchase:Yes
Like screen size for a laptop, dies too quick, battery is not good enough for more than a couple hours of use. Kind of defeats the purpose of a laptop which for most is mobile use on the go.
Response from https://www.asus.comBy CLM, September 2, 2025
Dear Jules from SC, Thank you for your comment. We certainly understand your concern regarding the short battery charge life. The battery life in this laptop model is approximately 10 hours of light to medium workload. However, this may vary depending on what services, processes and applications are running simultaneously. To improve or prolong the battery charged time, try to do battery calibration manually. To start with, drain it completely then charge it fully without using the system. Once fully charged, use the system, without the AC adapter connected, and drain it completely again. Repeat the charging process thereafter. Also, check if this laptop is running with the most Windows, drivers and BIOS update. Updates for this laptop are available at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-17-x1704/helpdesk_download?model2Name=ASUS-Vivobook-17-X1704. Additionally, no third-party battery draining applications are running in the background if not in use. If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel
ASUS Customer Loyalty
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: DaveM999
Frequency of use:Daily
Verified Purchase:Yes
I'm quite pleased with my Vivobook 17, especially considering its price-point. So far, it's performed solidly. My only regret is that it doesn't have a second HDMI output so I could use it with two large monitors.
Written by a customer while visiting https://www.asus.com
Posted by: Barb The FUR Lady
Verified Purchase:Yes
It was time for a new computer and this one caught my eye. I was shocked by how much lighter it is (than the old laptop). Set up was also amazingly easy ... the machine practically sucked in all of my previous device's info by itself ... which is much appreciated since I'm "technologically challenged." Great value for my money, super fast shipping and easy to use ... exactly what the doctor ordered!
Written by a customer while visiting https://www.asus.com
Posted by: Richard Canlione
Frequency of use:Daily
Verified Purchase:Yes
good product...good performance good style and look
Written by a customer while visiting https://www.asus.com
Posted by: ThomasG
Frequency of use:Daily
Verified Purchase:Yes
I just got the machine. Not enough time to form an opinion
Response from https://www.asus.comBy Leonardo, CLM, August 16, 2025
Hi ThomasG,
We are really looking foward to hearing from you about your experience with your new ASUS laptop. We would really appreciate you telling us your honest opinion and there are any changes you would suggest. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408029393-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
We are really looking foward to hearing from you about your experience with your new ASUS laptop. We would really appreciate you telling us your honest opinion and there are any changes you would suggest. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408029393-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com