Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,393 Reviews)
Rating breakdown 5,393 reviews
5 Stars
3,959
4 Stars
899
3 Stars
283
2 Stars
127
1 Star
125
92%of customers recommend this product.
(
4,012 out of
4,358)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Coffeeplease
Gender:Male
Verified Purchase:Yes
Overall, this this coffeemaker has some very positive features and makes good coffee; however, the very poorly designed carafe is a deal breaker. Rather than a one-piece all glass carafe it's made with a plastic rim around the perimeter of the top. The plastic rim is attached to the glass in such a way that there's a thick "rim" on the inside top of the carafe that traps and collects water between the glass and plastic. It never dries and is almost impossible to dry with a dishtowel. Under these circumstances the possibility of bacteria collecting in the same way seems likely. Also poorly designed is the handle of the carafe. The handle, while comfortable, is hollow and because it lacks adequate drainage allows water to fill and leak after washing. Finally, though not as much of a problem but certainly inconvenient is the design of the carafe's lid that snaps into place, but not the easiest to remove.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 22, 2026
We're sorry to hear that, while you are enjoying the coffee maker's brewing performance, the carafe design has not met your expectations. To help minimize retained moisture, we recommend removing the lid after washing and allowing all components to air dry completely before reassembly, as well as storing the carafe uncovered when not in use. We appreciate your detailed observations regarding the carafe rim, handle, and lid design and will share this feedback with our product team. Thank you for taking the time to share your experience—your comments are valuable and help us identify opportunities to improve future products and the overall consumer experience.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We love our new coffee maker…. One of the best features is you can chose how hot you like your coffee! Also love the 14 cup capacity !
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
My old Cuisinart 14 Cup was leaking during brewing and we couldn’t fix it. So finally replaced with the exact same pot ~ just an updated version. Love it still!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Cuisinart has always had the best brewer. I love the 4 hour shutoff. Never a bitter cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: rskin1949
Gender:Male
Verified Purchase:Yes
There no moments when coffee is not welcomed and enjoyed. But there are essential moments when coffee is the only thing you want or, in our case (and we suspect others) when coffee can make what follows really good and special. For us, it’s the early morning. Our Cuisinart makes it possible to schedule those essential moments and brew a delicious and, as noted, an influential factor in what ensues - work, lazing, thinking, reflecting and you name it. Moreover, our Cuisinart does its magic in just the right amount of time and with pre-determined boldness to produce the elixir of a good day. But one and see for yourself.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Ginch
Gender:Male
Verified Purchase:Yes
Great coffee maker had to replace our other one the on off button broke
Written by a customer while visiting cuisinart.com
Posted by: Ben in IL
Verified Purchase:Yes
This is our second Cuisinart DCC-3200. The first one made it just past 9 years before an electrical component failed. Also had to replace an internal hose at about the 7-8 year point. This unit makes very consistent coffee and brews at the right temp. No complaints with the new unit at all- easy to add water, pot is kept hot, has an automatic shut down, and is programmable for start time.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: TolDaveL
Gender:Male
Verified Purchase:Yes
Coffee maker makes very good coffee but there are several problems with it. For one thing it leaks when you pour the water in the receptacle at the top and so you end up with less coffee than you expected. Ironically, the reason I got rid of my old Cuisinart was because it was leaking badly. Secondly, the lid to the carafe is almost impossible to get off. The old Cuisinart coffee maker I just got rid of had an indentation in part of the handle toward the end that allowed you to easily lift it off the carafe. There are few other oddities about this device but those are the two most troublesome.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 13, 2026
We're glad to hear that you're enjoying the quality of the coffee, but we're sorry to learn about the issues you've experienced with the coffee maker. If water is leaking when filling the reservoir, we recommend pouring slowly and confirming the reservoir lid and surrounding components are properly seated, as excess water around the fill area can sometimes affect the final brew volume. For the carafe lid, ensuring it is aligned correctly before removal may help, though we understand your preference for the easier lid design found on your previous model. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901044132 if you would like additional assistance. Thank you for sharing your detailed feedback—your observations help us evaluate product design and functionality and contribute to future product improvements.
Written by a customer while visiting cuisinart.com