Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,363 Reviews)
Rating breakdown 5,363 reviews
5 Stars
3,941
4 Stars
895
3 Stars
280
2 Stars
125
1 Star
122
92%of customers recommend this product.
(
3,992 out of
4,332)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Kyledk
Gender:Male
Verified Purchase:Yes
So far loving our coffee maker. It’s nice to have the large 14 Cup capacity. The color looks great too!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: L Val
Gender:Male
Verified Purchase:Yes
A week after unboxing, the clean light went on. Descaled with vinegar per instructions, and a week later, the clean light is back on. Hoping this isn't a fatal flaw.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 8, 2026
Thank you for sharing your feedback. We’re sorry to hear that the clean light returned so quickly after descaling. Please make sure to follow the full descaling process outlined in your instruction booklet, as simply brewing a vinegar and water mixture may not reset the unit to recognize that it has been cleaned. We understand how frustrating this can be, and your experience has been shared with our team for review. Please note that this coffee maker is covered by a limited warranty, and if you feel your unit is not performing as it should, our Consumer Service team at 1-800-726-0190 is available to assist.
Written by a customer while visiting cuisinart.com
Posted by: Lindyskid
Gender:Female
Verified Purchase:Yes
Love our new coffee maker. It was a replacement machine, our prior was the same brand and almost 15 years old
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
Two issues that are not good. The carafe drips when you pour the coffee. The carafe does not stay hot even with the temperature setting on high.
Response from cuisinart.comBy Cuisinart, January 7, 2026
Thank you for sharing your feedback. We’re sorry to hear that the carafe drips when pouring and that the coffee isn’t staying hot even on the highest setting. This coffee maker is covered by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to provide guidance or assistance if needed.
Written by a customer while visiting cuisinart.com
Posted by: TGNV
Gender:Male
Verified Purchase:Yes
Previously we have been using Mr. Coffee, coffee makers. Our new Cuisinart is faster and the coffee seems very flavorful. We are glad we made the change. Easy controls and programming.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Longevity , I've tried others but they don't last
on January 2, 2026
Posted by: Anonymous
Verified Purchase:Yes
This is my 5 th one, the last one lasted 12 years and was still working . I wanted upgrade .,,
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Give this coffee maker a zero. coffee maker is junk. Glass coffee pot will not let water flow through filter holder making a Hugh mess inside coffee maker. Sending back for refund.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 6, 2026
Thank you for sharing your feedback. We’re sorry to hear that water was not flowing properly through the filter holder and caused a mess—it’s understandable how frustrating that must have been. Please ensure that only one filter (either the included gold-tone filter or a paper filter) is used at a time and that all parts are properly aligned, as this can help prevent overflow. This coffee maker is backed by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to review your concerns and provide assistance if needed.
Written by a customer while visiting cuisinart.com
Posted by: Coffeegrl
Verified Purchase:Yes
Makes an average cup of Joe. The "cups" in the machine are much less than an 8 oz cup. The lid to the carafe is cumbersome to use, it doesn't hinge at all and one has to be careful not to spill the coffee, also the lid pops off making it cumbersome to remove and clean. Takes up a lot of counter space, have to bring it out from under the cabinet to lift the machine lid.
Response from cuisinart.comBy Cuisinart, January 6, 2026
Thank you for sharing your feedback. We’re sorry to hear that the carafe lid and overall usability have made your experience less convenient—it’s understandable that the cup measurements felt smaller. In the coffee world, a “cup” is traditionally measured as 5 oz, which is why the servings may seem smaller than an 8 oz cup. However, if you believe your unit is not functioning as it should, this coffee maker is backed by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to provide guidance or assistance if needed.
Written by a customer while visiting cuisinart.com