Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,362 Reviews)
Rating breakdown 5,362 reviews
5 Stars
3,940
4 Stars
895
3 Stars
280
2 Stars
125
1 Star
122
92%of customers recommend this product.
(
3,992 out of
4,332)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Customer Rating
3
Didn't last long
on July 22, 2026
Posted by: lgps
Gender:Female
[This review was collected as part of a promotion.] I have enjoyed this coffee maker for a few+ years, but in the past 2 years, the plastic basket does not seem to be working properly. As someone else reported/reviewed a few days ago, during brewing, the basket fills with water faster than it is emptying down into the carafe. Therefore the water and grinds spill over the top of the filter basket into coffee pot. If I make less coffee, like 8 cups instead of 12-14 cups, it does not spill over top of filter in basket, but still filters through slowly. Is this a problem with the cuisinart basket spring on the bottom? Should i try a new basket or just get a new coffee maker?
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, July 22, 2026
We're sorry to hear about the issues you have experienced with your coffee maker after years of use. If brewing is slowing and the filter basket is overflowing, we recommend thoroughly cleaning the basket assembly and checking that the spring mechanism on the bottom of the basket move freely and are not obstructed by coffee oils or debris. While our products carry a generous limited 3-year warranty, your unit may no longer be covered; however, we encourage you to contact our Consumer Assistance Center at 1-800-726-0190 so we can check warranty eligibility, assist with troubleshooting, and help identify available replacement parts if needed. Thank you for sharing your feedback—your comments are valuable to us and help us continue improving our products and consumer experience.
Written by a customer while visiting cuisinart.com
Posted by: Coffeeplease
Gender:Male
Verified Purchase:Yes
Overall, this this coffeemaker has some very positive features and makes good coffee; however, the very poorly designed carafe is a deal breaker. Rather than a one-piece all glass carafe it's made with a plastic rim around the perimeter of the top. The plastic rim is attached to the glass in such a way that there's a thick "rim" on the inside top of the carafe that traps and collects water between the glass and plastic. It never dries and is almost impossible to dry with a dishtowel. Under these circumstances the possibility of bacteria collecting in the same way seems likely. Also poorly designed is the handle of the carafe. The handle, while comfortable, is hollow and because it lacks adequate drainage allows water to fill and leak after washing. Finally, though not as much of a problem but certainly inconvenient is the design of the carafe's lid that snaps into place, but not the easiest to remove.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 22, 2026
We're sorry to hear that, while you are enjoying the coffee maker's brewing performance, the carafe design has not met your expectations. To help minimize retained moisture, we recommend removing the lid after washing and allowing all components to air dry completely before reassembly, as well as storing the carafe uncovered when not in use. We appreciate your detailed observations regarding the carafe rim, handle, and lid design and will share this feedback with our product team. Thank you for taking the time to share your experience—your comments are valuable and help us identify opportunities to improve future products and the overall consumer experience.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We love our new coffee maker…. One of the best features is you can chose how hot you like your coffee! Also love the 14 cup capacity !
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
My old Cuisinart 14 Cup was leaking during brewing and we couldn’t fix it. So finally replaced with the exact same pot ~ just an updated version. Love it still!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Cuisinart has always had the best brewer. I love the 4 hour shutoff. Never a bitter cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: rskin1949
Gender:Male
Verified Purchase:Yes
There no moments when coffee is not welcomed and enjoyed. But there are essential moments when coffee is the only thing you want or, in our case (and we suspect others) when coffee can make what follows really good and special. For us, it’s the early morning. Our Cuisinart makes it possible to schedule those essential moments and brew a delicious and, as noted, an influential factor in what ensues - work, lazing, thinking, reflecting and you name it. Moreover, our Cuisinart does its magic in just the right amount of time and with pre-determined boldness to produce the elixir of a good day. But one and see for yourself.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Ginch
Gender:Male
Verified Purchase:Yes
Great coffee maker had to replace our other one the on off button broke
Written by a customer while visiting cuisinart.com
Posted by: Ben in IL
Verified Purchase:Yes
This is our second Cuisinart DCC-3200. The first one made it just past 9 years before an electrical component failed. Also had to replace an internal hose at about the 7-8 year point. This unit makes very consistent coffee and brews at the right temp. No complaints with the new unit at all- easy to add water, pot is kept hot, has an automatic shut down, and is programmable for start time.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com