Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,363 Reviews)
Rating breakdown 5,363 reviews
5 Stars
3,941
4 Stars
895
3 Stars
280
2 Stars
125
1 Star
122
92%of customers recommend this product.
(
3,992 out of
4,332)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Customer Rating
2
Disappointing Carafe Quality Leaks from Metal Band
on April 29, 2026
Posted by: MattTag
Gender:Male
I purchased this coffee maker in June 2024, and unfortunately, the carafe started leaking within just a few months. The strange part is that it isn't leaking from the spout or the lid seal; water is seeping out from around the metal band. It seems like there might be a small crack underneath it, possibly from the band being tightened too much during manufacturing. I am really sad to see it fail so quickly, especially since my previous Cuisinart coffee maker lasted over 15 years.
I would recommend this to a friend!
(click to see the video)
Response from cuisinart.comBy Cuisinart, April 30, 2026
We’re sorry to hear about the leaking carafe on your 14 Cup Programmable Coffeemaker and understand how disappointing this is. We recommend checking that the lid is fully seated, ensuring the metal band hasn’t loosened over time, avoiding overfilling past the max line, and hand‑washing only while avoiding sudden temperature changes, as these can contribute to cracks or leaks. Our Consumer Assistance Center can review replacement options and next steps—please contact 1‑800‑726‑0190 and reference Ticket #8900635476. Thank you for sharing your experience, as your feedback helps us improve quality and durability in future models.
Written by a customer while visiting cuisinart.com
Posted by: Mandy A.
Gender:Male
Verified Purchase:Yes
After years of using Keurig pods, I decided to switch, and I'm so glad I did! I absolutely love the design of this Cuisinart coffee maker, it looks great on my counter. More importantly, the coffee it brews is awesome. I definitely won't miss those plastic pods.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Stephx3
Gender:Female
Verified Purchase:Yes
The coffee maker is great, love that there's an option for strong so it does a slower drip. My only issue is that its difficult to remove the lid of the carafe when you want to clean it. I would also prefer if it wasn't a plastic top but other than that, I haven't had any issues!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Ragu
Verified Purchase:Yes
This Cuisinart coffee maker replaces what I thought at the time when I purchased it would be a reliable unit.
After searching for a new coffee maker, this model has several great reviews on being reliable.
It also has features that I really wanted.
After searching for a new coffee maker, this model has several great reviews on being reliable.
It also has features that I really wanted.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great coffee maker for perfect coffee every brew
on April 27, 2026
Posted by: Decaf lady
Gender:Female
Verified Purchase:Yes
I love all the Cuisinart products I have purchased including coffee machines for home and business.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Gloria Kreiner
Gender:Female
Verified Purchase:Yes
After our last Cuisinart coffee maker died after 11 years, we decided to get another one. The only issue with the last one and also with the new one is that the carafe drips when pouring. Other than that, we like our new one and hope it lasts as long as the previous one.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: James Woolcock
Gender:Male
Verified Purchase:Yes
A solid carafe and the cone-shaped brew basket makes for a nice cup of coffee. We did remove the provided filter as it left too much coffee sludge in the cup. A bamboo filter is a much better choice.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: White Chocolate
Gender:Male
Verified Purchase:Yes
Programming and using the machine are simple and easy. Everything about how to use it makes sense. I like the option of 14 cups for when I have company. The 1-4 cup setting helps ensure a delicious brew even when it’s just an afternoon booster.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com