Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,393 Reviews)
Rating breakdown 5,393 reviews
5 Stars
3,959
4 Stars
899
3 Stars
283
2 Stars
127
1 Star
125
92%of customers recommend this product.
(
4,012 out of
4,358)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Customer Rating
3
Clock resets randomly, and all settings revert.
on June 1, 2026
Posted by: Anonymous
We've had this coffee maker for about two weeks. Last week I found it in a state where the clock and settings were incorrect but I could not change anything. Pressing any of the buttons did nothing. I had to un-plug it for 10 minutes or so to re-gain functionality. Two days ago, I observed that the clock had changed and all of my settings were lost. Buttons were functional so I corrected this without unplugging. And again today, I see the clock has re-set and all of the settings are lost. Again I corrected this without unplugging. So... return it?
Response from cuisinart.comBy Cuisinart, June 2, 2026
We appreciate you taking the time to share your experience with the 14 Cup Programmable Coffeemaker and are sorry to hear about the issues with the clock and settings resetting. We recommend ensuring the unit is connected to a stable wall outlet (not a power strip) and performing a full reset by unplugging for several minutes, as inconsistent power can sometimes cause this behavior. If the concern continues, our team would be happy to help determine the best next step—please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901003563. Thank you for your feedback, as it helps us improve future models.
Written by a customer while visiting cuisinart.com
Posted by: Silca
Gender:Female
Verified Purchase:Yes
I love this coffeemaker more and more each day!! It can make from 1 cup to 10 cups and it is always hot!! Love it!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Fresh brew... :-) We like that in the morning. Yum
on May 31, 2026
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Fresh brew coffee. Very good. Some of best coffee we've had.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
When lifting the lid to the reservoir, the condensation drips down the back of the coffee maker and gets all over the countertop. Other than that, we love the coffee maker.
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, June 1, 2026
We’re glad to hear you’re enjoying the coffee maker overall, but we’re sorry to learn about the condensation dripping from the reservoir lid. To help minimize this, we recommend opening the lid slowly and allowing excess condensation to drip back into the reservoir before fully lifting, and ensuring the unit is on a level surface. If you have any questions or need further assistance, please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket number 8901002741. Thank you for sharing your feedback, as it helps us improve future models.
Written by a customer while visiting cuisinart.com
Posted by: Macydog
Gender:Female
Verified Purchase:Yes
I love this coffee maker! I had one previously for quite a few years when it finally broke down. I unfortunately purchased a different, less expensive machine. I knew as soon as that one quit working, and only not even a year, I’d purchase another cuisinart and that is exactly what i did and it is the best!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Sophisticated with great features but simple to operate and brews hot coffee!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Vocc
Gender:Female
Verified Purchase:Yes
Excellent quality, brews quick. I have Cusinart products and they never disappoint.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: G in AlexVA
Verified Purchase:Yes
Coffee maker is easy to setup and use. I have not used the programming or smaller brew (1-4 cups) features. I did, however, use the BOLD feature. Sadly, after 4 weeks the BOLD button no longer activates. The unit is still making coffee, so I will continue to use it. But it is very disappointing that the one feature I used no longer works after only 4 weeks of daily use.
Response from cuisinart.comBy Cuisinart, May 28, 2026
We’re glad to hear the coffeemaker has been easy to use, but we’re sorry the BOLD feature stopped functioning so soon. We recommend ensuring the unit is fully powered, the control panel is clean and dry, and unplugging the unit for a few minutes to reset it before trying the feature again. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900999639 so we can further assist and review your unit. Thank you for your feedback, as it helps us improve future models.
Written by a customer while visiting cuisinart.com