Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,393 Reviews)
Rating breakdown 5,393 reviews
5 Stars
3,959
4 Stars
899
3 Stars
283
2 Stars
127
1 Star
125
92%of customers recommend this product.
(
4,012 out of
4,358)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Customer Rating
1
Worst carafe/basket design ever
on August 18, 2025
Posted by: angrycustomer
I've had a few drip coffemakers in my time and this is by far the worst engineered carafe and basket design ever. It is far from dripless and removing the carafe while the machine is still brewing is a recipe for disaster. IT ALWAYS DRIPS ON THE HOT PLATE. Trying to put the carafe back is equally frustrating because it always gets hung up on the "valve" at the bottom of the basket. And, when pouring from the carafe, there is no way to not have coffee spill on the counter no matter how hard you try. Terrible design. Terrible appliance. If I could give zero stars, I would
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, August 18, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900351127. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900351127. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Linda SR.
Gender:Female
Verified Purchase:Yes
We like this coffee maker. I have a concern about the carafe rubbing on the warming unit. It leaves a mark on both the burner and carafe. I hope this doesn't cause an issue later.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Greg from Chicago
Verified Purchase:Yes
Such a difference! I had bought a cheepie brewer and it was awful. I would get a ton of grounds at the bottom of every pot. This brewer has a very well thought out system of hot water spray. There are no grounds at the bottom of this pot.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Lynn F.
Gender:Female
Verified Purchase:Yes
Easy to use, coffee tastes good, just enough options without needing a computer science degree to operate. Been using cuisinart coffee makers for decades - don’t plan to change!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: MHKr
Gender:Male
Verified Purchase:Yes
I bought a second after trying out the first. I like all the features on this, and the extra capacity of 14 cups is nice on occasion.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
This is at least my 3rd Cuisinart coffeemaker, purchased over the last 20 years. I continue buying them because they are simple to operate and make good coffee (although I tell my hubby he makes great coffee).
Written by a customer while visiting cuisinart.com
Posted by: Lil rancher
Verified Purchase:Yes
After over ten years of daily use, our old Cuisinart coffee maker finally expired. This one is a good upgrade with great features. We hope that it lasts just as long as its predecessor.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Design flaws, still makes good coffee..
on August 17, 2025
Posted by: Johnny_Swe
Gender:Male
It makes good coffee, however, I think the lead designer or product quality tester must have been on vacation, because a machine for this price tag should not have these design flaws:
1. The decanter’s lip is displaced by the inner black lining; not allowing for all the water to pour out unless you turn the whole thing upside down. Incredibly frustrating.
2. The water level markings on the decanter do not represent the water level markings on the water reservoir. If I fill the decanter to 10, it will fill the machine water reservoir to 9; always filling 1 less - never matching.
It makes good coffee & all other functions work well, but I am not happy with the discrepancies. The design is sleek and clean!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com