Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
2
Very Disappointed
on March 17, 2026
Posted by: Earl Raven
Maker has too many issues. Grinds in coffee, coffee grinds leak into machine on top of heater, very difficult to read the reservoir markers, can't even see the digital clock, cord is too short, after brewing the maker still sounds like it's brewing, can't see the coffee mug under the filler (actually need to lean under to see),
Response from cuisinart.comBy Cuisinart, March 17, 2026
We’re sorry to hear about the multiple issues you’ve experienced with your Cuisinart coffee maker. For optimal performance, please ensure the grinder is cleaned regularly, the reservoir is filled to the correct level, and the unit is placed on a stable surface with clear visibility. If the noise continues after brewing or other concerns persist, our team can provide additional troubleshooting or guidance. Please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900564793 so we can assist you directly.
Written by a customer while visiting cuisinart.com
Posted by: cshoe51263
Gender:Female
Verified Purchase:Yes
This is my fourth replacement of this model. Unfortunately, the cover is not fitting properly, and the clean mode keeps popping on every few days. I am not sure if they are making the product cheaper but this is not what we have come to expect
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 17, 2026
We’re sorry to hear about your repeated experience with this model and understand how frustrating this must be. The clean light may activate more frequently depending on water hardness, and ensuring the lid or cover is properly aligned and fully seated may help with fit concerns. Our team would like to review your case and provide further troubleshooting or options. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist you directly.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great cup of coffee and simple to serve
on March 14, 2026
Posted by: Landman713
Gender:Male
Great, easy to serve cup of coffee every morning!
Love this coffee maker.
Love this coffee maker.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Tblanch
Gender:Male
Verified Purchase:Yes
This has been my favorite coffee maker for 15 years. I love that I don’t have to keep replacing glass carafes that I would always end up breaking. Also, this machine will keep your coffee piping hot. The downside is I’m currently on my third machine because the removable water tank inevitably begins to leak or the spigot where the coffee dispenses will leak coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Great unit. Got it for our second home. We have two now
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: JBC1
Gender:Male
Verified Purchase:Yes
I prefer filling coffee from the machine, rather than pouring from an urn. The little light is also helpful to get the right fill level. Easy to set up, brew and clean. Timer is great too, for scheduling. I bought one for my office and then got one for home.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Coffee on Demand 12 Cup Programmable Coffee Maker
on March 4, 2026
Posted by: Mike and Suzanne Coulter
Verified Purchase:Yes
This is not my first purchase of this coffee maker. We have used one of these for many, many years. My only fear is that you will stop making these. It is so much easier to use, and I love being able to flip the button and have coffee in a matter of minutes, since we put the ground coffee and water in the night before. Much easier to clean, not having to wash a carafe. We love this coffee maker.
Written by a customer while visiting cuisinart.com
Posted by: John Osius
Gender:Male
Verified Purchase:Yes
The best coffee maker we've ever had and we've had many.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com