Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
5
Love Love this pot
on June 24, 2026
Posted by: Donna50
Gender:Female
[This review was collected as part of a promotion.] This is my favorite coffee pot like this. I can use my own coffee with filters and coffee comes out so smooth. When the coffee makers go on sale I always buy another one for back-up. This is my 5th one.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: HDGardenGirl1
Gender:Female
Verified Purchase:Yes
I purchased this coffee maker to replace an older one that was still working but was slow to dispense coffee and the taste was just so-so.
This coffee maker is quite the opposite. The upgrade I enjoy the most is having the light underneath where the cup sits so you can see the cup fill and won't under or overfill. It also dispenses coffee at the right speed. Not too quick or slow. The coffee also has a much better taste and is hotter than my other coffee maker, so maybe that's why the coffee tastes better. It's easy to fill, reload with coffee and set the timer each evening so I have fresh coffee when I wake. I can only say positives about this coffee maker and glad I made the purchase!
This coffee maker is quite the opposite. The upgrade I enjoy the most is having the light underneath where the cup sits so you can see the cup fill and won't under or overfill. It also dispenses coffee at the right speed. Not too quick or slow. The coffee also has a much better taste and is hotter than my other coffee maker, so maybe that's why the coffee tastes better. It's easy to fill, reload with coffee and set the timer each evening so I have fresh coffee when I wake. I can only say positives about this coffee maker and glad I made the purchase!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Thomas M.67
Gender:Male
Verified Purchase:Yes
Keeps the coffee piping hot and i like the convenience of the on demand dispensing! The only thing i wish was different would be to make the dispensing area taller to accomodate a larger cup.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
Have reorder this product multiple times. However, coffee reservoir heat plate has turned dark brown after one month of use.
Written by a customer while visiting cuisinart.com
Posted by: CindyDeeps
Gender:Female
Verified Purchase:Yes
Love that there is not a glass decanter to worry about breaking!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Quil
Gender:Male
Verified Purchase:Yes
No glass carafe to break(like we’ve done) coffee is brewed before we get up and perfectly
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: FLPV
Verified Purchase:Yes
I had a Coffee on Demand for about 10 years until it had seen it's better days. I replaced the pot with another Coffee on Demand. Hopefully in another 10 years this pot will still be available if I need one.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Drips
on May 27, 2026
Posted by: Hippo
Gender:Female
[This review was collected as part of a promotion.] The first one I purchased the needle gauge stopped working. I had to cut the cord off and send them a picture. They sent me a new one. I’ve had it less than a year and now once you press the paddle to release coffee it is intermittently dripping nonstop. Enough that u have to put another cup to catch it and pour it back in.
No, I would not recommend this to a friend.
(click to see the video)
Response from cuisinart.comBy Cuisinart, May 28, 2026
We’re sorry to hear about your experience and understand how frustrating this issue with the dispensing system must be. We recommend ensuring the reservoir is properly aligned and performing a thorough cleaning cycle to help remove any buildup that may be affecting the flow. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900999637 so we can further review your unit and assist with a resolution. Thank you for your feedback and continued support, as it helps us improve future models.
Written by a customer while visiting cuisinart.com