Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(595 Reviews)
Rating breakdown 595 reviews
5 Stars
444
4 Stars
84
3 Stars
32
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
407 out of
446)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
5
Coffee on Demand 12 Cup Programmable Coffee Maker
on April 10, 2026
Posted by: Dewy.B
Gender:Male
Verified Purchase:Yes
This coffee maker is the exact replacement for our previous Cuisinart coffee maker that lasted 10 YEARS!
Also, we never had to replace any parts...at all!
We were quite impressed with the performance and the speed to brew a pot. Total time to brew 7 minutes. The replacement brew in just over 6 minutes.
My only issue was me overfilling the tank which flows into the condensation drain then into the spill tray that can be easily drained when float rises to let you know it's full. (All this is totally my fault)
I highly recommend this coffee maker and with care and regular cleaning its nice knowing it should last a long time.
Also, we never had to replace any parts...at all!
We were quite impressed with the performance and the speed to brew a pot. Total time to brew 7 minutes. The replacement brew in just over 6 minutes.
My only issue was me overfilling the tank which flows into the condensation drain then into the spill tray that can be easily drained when float rises to let you know it's full. (All this is totally my fault)
I highly recommend this coffee maker and with care and regular cleaning its nice knowing it should last a long time.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Built to Last
on April 10, 2026
Posted by: Marq B.
Gender:Male
Excellent coffee maker for our family. We have gotten 11 yrs. from the first one, 13yrs. & counting from the second one. For a daily use coffee make, it awesome and expect nothing less of the next one.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Hollywood17
Gender:Male
Verified Purchase:Yes
Great coffee maker. This is my second maker in this model.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: G.Martin
Verified Purchase:Yes
It brews a good cup of coffee. On that I have no complaints. Otherwise I wouldn't be buying it for the 2nd time. We bought the first coffee pot in July 2022. It was still brewing until the end. Little things went wrong. It leaks from the pouring spout.Then the level of remaining coffee stopped registering. Next, a plastic piece of its inner working fell off in the hot coffee container. So we ordered a new one. The new one also leaks from the pour spout. That is why they are engineered with a catch basin underneath where you put your cup for filling. But, we didn't want a separate carafe, and are overall satisfied with the coffee pot. Not perfect, but worth the money.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I have been using Cuisinart cookware for probably 20 years. I won't use anything else. I have found that this cookware does an excellent job with for my cooking. I love it!!!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Used over 8 years and still give it 5 stars
on March 17, 2026
Posted by: Josh1979
This coffee pot lasted me almost 8 years. I didn't use the filter basket I like buy the filters, of course that meant the filter could potentially fold and the coffee grinds would be in the bottom of the reservoir didn't happen enough to be an issue The coffee was and still is always super-hot.
I'm purchasing a new one, I thought after 8 years I would get one for cheaper. Wishful thinking. On the list of coffee makers, this one the best. I can make anywhere from 1-12 cups if I have guest over.
Few things occurred due to allowing guest in my home brew the coffee. Cracked water container -didn't stop the function.
Gasket is no longer any good, yet the spring is in perfect condition. The gasket that prevents the coffee from leaving the reservoir before you press the bottom. This causes coffee to slowly drip out and into the overflow basket.
The timer doesn't work, not sure when that happened, but I can set my coffee and water up the night before and wake up and press the button, not a deal breaker.
I'm purchasing a new one, I thought after 8 years I would get one for cheaper. Wishful thinking. On the list of coffee makers, this one the best. I can make anywhere from 1-12 cups if I have guest over.
Few things occurred due to allowing guest in my home brew the coffee. Cracked water container -didn't stop the function.
Gasket is no longer any good, yet the spring is in perfect condition. The gasket that prevents the coffee from leaving the reservoir before you press the bottom. This causes coffee to slowly drip out and into the overflow basket.
The timer doesn't work, not sure when that happened, but I can set my coffee and water up the night before and wake up and press the button, not a deal breaker.
Written by a customer while visiting cuisinart.com
Customer Rating
2
Very Disappointed
on March 17, 2026
Posted by: Earl Raven
Maker has too many issues. Grinds in coffee, coffee grinds leak into machine on top of heater, very difficult to read the reservoir markers, can't even see the digital clock, cord is too short, after brewing the maker still sounds like it's brewing, can't see the coffee mug under the filler (actually need to lean under to see),
Response from cuisinart.comBy Cuisinart, March 17, 2026
We’re sorry to hear about the multiple issues you’ve experienced with your Cuisinart coffee maker. For optimal performance, please ensure the grinder is cleaned regularly, the reservoir is filled to the correct level, and the unit is placed on a stable surface with clear visibility. If the noise continues after brewing or other concerns persist, our team can provide additional troubleshooting or guidance. Please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900564793 so we can assist you directly.
Written by a customer while visiting cuisinart.com
Posted by: cshoe51263
Gender:Female
Verified Purchase:Yes
This is my fourth replacement of this model. Unfortunately, the cover is not fitting properly, and the clean mode keeps popping on every few days. I am not sure if they are making the product cheaper but this is not what we have come to expect
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 17, 2026
We’re sorry to hear about your repeated experience with this model and understand how frustrating this must be. The clean light may activate more frequently depending on water hardness, and ensuring the lid or cover is properly aligned and fully seated may help with fit concerns. Our team would like to review your case and provide further troubleshooting or options. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist you directly.
Written by a customer while visiting cuisinart.com