Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: StarD3
Gender:Male
Verified Purchase:Yes
I’ve owned three Cuisinart DCC-3000 coffee makers over the years, and the fact that I keep buying the same model says a lot about how much I like it.
The biggest advantage is the convenience. Instead of pouring from a carafe, you simply press the lever to fill your cup. It’s quick, easy, and much less messy. The coffee stays hot and tastes great even after the brewer automatically shuts off.
The built-in Clean reminder is another nice feature. It periodically reminds you to run a cleaning cycle, making routine maintenance easy to remember. Since I have a whole-house water softener, mineral buildup isn’t much of a concern, but I still appreciate the reminder.
My biggest complaint is the coffee level gauge. It’s useful, but on every unit I’ve owned, it’s eventually stopped working. Cleaning the coffee reservoir is also a little more work than washing a traditional carafe.
I did have one defective unit that had to be returned because the Clean light started flashing during the initial rinse right out of the box. Fortunately, the replacement worked perfectly.
If Cuisinart improved the durability of the coffee gauge, updated the display, added smart/Wi-Fi features, and tightened up quality control, this would easily be a five-star coffee maker. Even so, it’s still my go-to coffee maker after all these years.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Coffee on Demand 12 Cup Programmable Coffee Maker
on July 12, 2026
Posted by: Madaline D.
Gender:Female
Verified Purchase:Yes
Only two weeks in using and already the machine is leaking from the dispenser hole where the cup would set underneath. Manual says the coffee dispensing valve may be clogged, but seriously this soon! I have put in a whole house water system to prevent machine wear down, and this just seems crazy I've got to cross my finger every time I use it hoping it doesn't flood the counter. On top of having to clean the heck out of the coffee filter area when grounds just stick to the the water dispensing holes. Very disappointed in this unit and may be returning it this week.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 16, 2026
We're sorry to hear about your experience with the Coffee on Demand® 12 Cup Programmable Coffee Maker. If coffee is leaking from the dispenser area, we recommend ensuring the dispensing lever returns fully to the closed position, rinsing the dispensing valve with warm water to remove any coffee residue, and confirming the reservoir is not being overfilled beyond the maximum fill line. For additional troubleshooting assistance and product support, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901047702. Thank you for sharing your feedback—your comments help us identify opportunities for improvement in future models, and we appreciate you taking the time to leave a review.
Written by a customer while visiting cuisinart.com
Posted by: Belzabub
Verified Purchase:Yes
This is my 3rd coffee maker of this model. I just replaced my last one. I love this coffee maker! In 5 or 10 years I will probably buy another
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Donas
Verified Purchase:Yes
This pot maintains heat so well.;I had a regular drip pot that did not keep 4-5 cups warm for long; do not miss a carafe.
Written by a customer while visiting cuisinart.com
Posted by: MIKE WENZ
Gender:Male
Verified Purchase:Yes
This is the second coffee maker of this brand and type that we have purchased. The first lasted 17 years and gave us excellent service. A testament to the service and durability of Cuisinart products.
This glass carafe-less maker brews excellent coffee, and is very stylish. We would highly recommend.
This glass carafe-less maker brews excellent coffee, and is very stylish. We would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Charlenevan
Gender:Female
Verified Purchase:Yes
No different then a regular coffee pot except you get one cup at a time instead of a pot
Written by a customer while visiting cuisinart.com
Customer Rating
5
A Convenient ‘No Carafe’ Coffee Maker
on June 29, 2026
Posted by: Anonymous
Gender:Male
[This review was collected as part of a promotion.] We've been using this coffee maker for perhaps 20 years now. The initial one was replaced once. Then we moved and, for a while, had two, one in each house; then we sold the second house and gifted the other to a family member. I have a box one in my storeroom just in case the current one needs to be replaced. After such a long time, it's become a legitimate member of the family. I'm gratified to see the coffee maker is still available (though its price recently changed).
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: JJ Muscat
Gender:Female
Verified Purchase:Yes
This is my second one of these. The first lasted more than 5 years. It makes the best tasting coffee, no pitcher to scrub (or break), and keeps it nice and hot until you finish it. This one may last even longer for me, as it took a bit of a learning curve to find the best cleaner and best schedule for doing it. I have found that most Cuisinart products are extremely well made and reliable, and this coffee maker is no exception.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com