Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
5
Best coffee maker design
on August 4, 2026
Posted by: Kari Enge
Gender:Female
[This review was collected as part of a promotion.] My dad bought my first one of these over 10 years ago. At first, I was irritated at my dad because I had an idea of what a coffee maker should look like and this clearly was not it. I am so glad that Cusinart reimagined the coffee maker. I love this coffee maker. It is easy to program, I wake up to freshly brewed coffee, and the coffee stays hot (2-4 hours depending on which setting you choose) until it comes out. There is no thermal loss, as is usually experienced with carafes. The only downside to this coffeemaker is that because it is not yet ubiquitous, visitors can be a bit flummoxed in the morning when trying to get a cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: KitKat089
Verified Purchase:Yes
This is a great coffeemaker. The convenience of not having to deal with a carafe is great. The coffee is nice and hot and tastes really good.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: KerryM
Gender:Female
Verified Purchase:Yes
This is the third purchase I have made of this same coffeemaker over the last 12ish years. I use it every day and it always delivers a great cup of coffee. Easily programmable for timed brewing. It’s the only coffeemaker that I will purchase. I have even recommended it to family members…who have purchased it also.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Good design but product is not long lasting
on July 25, 2026
Posted by: CKshop
Gender:Female
[This review was collected as part of a promotion.] On my third one that has died. They are great while they last but this one lasted 11 months. I will enact the warranty but it's disappointing that the product doesn't last. I like the design and that it doesn't have a carafe which is why I keep buying it. But maybe I should look at other brands.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 27, 2026
Thank you for sharing your experience with the Coffee on Demand® 12 Cup Programmable Coffee Maker. We're sorry to hear you've experienced multiple failures, especially since you enjoy the convenience of the carafe-free design. If your current unit is less than a year old, we encourage you to take advantage of the warranty; in the meantime, regularly cleaning the unit, descaling as recommended, and ensuring the reservoir and dispensing components are free of buildup may help maintain optimal performance. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901057918 so we can assist further. Thank you for your feedback—it helps us better understand our consumers' experiences and continue improving our products and support.
Written by a customer while visiting cuisinart.com
Posted by: Molly 4
Verified Purchase:Yes
This is the 3rd Cuisinart on Demand Coffee Maker we have owned. The prior one was still working well after 10 + years. The Coffee amount indicator wasn't working as a small piece had broken off. That piece is more sizeable in the new one. Love this style. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Second one of the same. Serves our needs. Must turn dial after auto brew then back to reinitiate auto. Clean light goes on too often with no reason since we use purified water.
Written by a customer while visiting cuisinart.com
Customer Rating
2
Very disappointed
on July 17, 2026
Posted by: Barbara Schalin
Gender:Female
I bought this coffee maker. Was very disappointed in the cord. It was less than 12 inches long. Had to have extension cord to fit to socket.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 20, 2026
Thank you for sharing your feedback. We understand the cord length may not be ideal for every kitchen setup; the cord length on this model is an intentional design feature and positioning it closer to a countertop outlet may help provide greater flexibility. Thank you again for your comments, as your feedback helps us evaluate future product enhancements and improvements.
Written by a customer while visiting cuisinart.com
Posted by: Marbe
Gender:Female
Verified Purchase:Yes
I love the fact that this coffee maker doesn't have a carafe. No worries about breaking a glass one or coffee not being hot. So easy to use!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com