Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(595 Reviews)
Rating breakdown 595 reviews
5 Stars
444
4 Stars
84
3 Stars
32
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
407 out of
446)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Thomas M.67
Gender:Male
Verified Purchase:Yes
Keeps the coffee piping hot and i like the convenience of the on demand dispensing! The only thing i wish was different would be to make the dispensing area taller to accomodate a larger cup.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
Have reorder this product multiple times. However, coffee reservoir heat plate has turned dark brown after one month of use.
Written by a customer while visiting cuisinart.com
Posted by: CindyDeeps
Gender:Female
Verified Purchase:Yes
Love that there is not a glass decanter to worry about breaking!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Quil
Gender:Male
Verified Purchase:Yes
No glass carafe to break(like we’ve done) coffee is brewed before we get up and perfectly
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: FLPV
Verified Purchase:Yes
I had a Coffee on Demand for about 10 years until it had seen it's better days. I replaced the pot with another Coffee on Demand. Hopefully in another 10 years this pot will still be available if I need one.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Drips
on May 27, 2026
Posted by: Hippo
Gender:Female
[This review was collected as part of a promotion.] The first one I purchased the needle gauge stopped working. I had to cut the cord off and send them a picture. They sent me a new one. I’ve had it less than a year and now once you press the paddle to release coffee it is intermittently dripping nonstop. Enough that u have to put another cup to catch it and pour it back in.
No, I would not recommend this to a friend.
(click to see the video)
Response from cuisinart.comBy Cuisinart, May 28, 2026
We’re sorry to hear about your experience and understand how frustrating this issue with the dispensing system must be. We recommend ensuring the reservoir is properly aligned and performing a thorough cleaning cycle to help remove any buildup that may be affecting the flow. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900999637 so we can further review your unit and assist with a resolution. Thank you for your feedback and continued support, as it helps us improve future models.
Written by a customer while visiting cuisinart.com
Posted by: Jodi V
Verified Purchase:Yes
We want to stop using pods and this was the perfect solution! Easy to use without a pot to clean too…keeps coffee hot and fresh. Love it!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great Machine, just take care of it!
on May 18, 2026
Posted by: Mejulieb
Gender:Female
[This review was collected as part of a promotion.] I have purchased 2 of these coffee makers. I love them! I have broken plenty of coffee pots in my days. I got this one because there was no pot. Another bonus is that each cup is hot and fresh. I have read some of the reviews with fewer stars. I have had similar problems, but with a little troubleshooting, I found it was my error and not the machine. It overflowed because I forgot to empty the reservoir from the day before. I thought the lever was stuck, when it was actually a piece of scale, since I had never descaled the machine. A piece came loose, and it lodged in the spout, which caused coffee to continue flowing. I had to buy the second machine because I broke the water reservoir, and I never bothered to look for a spare part; instead, I bought a new one. So, if you empty and rinse out the coffee reservoir and descale the machine occasionally, you will likely have no problems. It is a great machine, it makes a good cup of coffee, and I recommend you get one and try it for yourself.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com