Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Spanger
from West Bend, Wi
Gender:Female
Verified Purchase:Yes
So happy I found this coffee maker. I didn’t want a carafe or a Keurig. I got the best of both worlds. 12 cup coffee maker with a dispenser. Absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Razberry
Verified Purchase:Yes
[This review was collected as part of a promotion.] So glad to see this coffeemaker back. Over the years had 3 of them and then Cuisine seemed to stop making them. Convenient to use, coffee always hot, easy to clean. Best coffeemaker for real coffee lovers.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
NEVER BUY
on August 31, 2026
Posted by: Carol Lescallette
Gender:Female
[This review was collected as part of a promotion.] I am on my THIRD. All have a constant leak from the “on demand” after about a year. The ONLY reason I tried #2 and #3 is because they were replacements under warranty. Never again! Trash. Now the original is out of warranty so Cuisnart does NOT care
Response from cuisinart.comBy Cuisinart, August 31, 2026
We're sorry to hear about your experience with multiple Coffee on Demand® Coffee Makers and understand how frustrating it must be to encounter the same issue repeatedly. To help prolong the life of the dispensing mechanism, we recommend regular cleaning of the dispenser area and following the descaling instructions outlined in the manual, as mineral buildup can sometimes affect performance over time. We understand how frustrating it is when your original unit is outside its warranty period. Thank you for sharing your feedback; it has been forwarded to the appropriate team, and we appreciate you taking the time to let us know about your concerns.
Written by a customer while visiting cuisinart.com
Posted by: kc man
from Kansas City
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use and clean. Makes favorable coffee. The timer provides fresh brewed coffee each morning.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Suekie2
from Michigan
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product a month ago and I’m very happy with it. I had purchased basically the same thing 11 years ago and could now longer get a replacement part which is the reason I purchased this one. It’s so sleek and clean looking and I love that there’s a light so you can see how much coffee is in your cup as you’re filling and also the clock is lit up. Where is on the old one it was not. Would definitely recommend this.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Theresa McCraw
from Jacksonville, Fl
Gender:Female
Verified Purchase:Yes
This is my 3rd coffee maker like this. I returned on already for it not working properly. This one is leaking water and the gauge not reading accurately. I will not purchase another one after this one.
Response from cuisinart.comBy Cuisinart, August 26, 2026
We're sorry to hear about your experience with the Coffee on Demand® 12 Cup Programmable Coffee Maker, especially after having owned multiple units. If the water gauge is not reading accurately, we recommend placing the unit on a level surface and confirming the reservoir is filled slowly to the desired mark; for leaking, please check that the reservoir and coffee tank are free of cracks and that all components are properly seated after cleaning. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901092827 so we can further troubleshoot the issue and gather additional details. Thank you for sharing your feedback; we value your loyalty and use consumer comments like yours to help improve our products and overall experience.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Awesome coffee maker
on August 12, 2026
Posted by: Dam67
Gender:Female
[This review was collected as part of a promotion.] Absolutely love this coffee maker. My husband and I luv the pause and serve. No carafe is awesome!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Fix leaking problem
on August 5, 2026
Posted by: CTM854
Gender:Female
This used to be a 5-star coffee maker that lasted forever! Something changed over the past couple of years in the making of it or the internal design. We tried four in a row and all leaked from the bottom all over the counter. This should be a solvable issue for Cuisinart. I want to love this again. Great warranty but weary from packing & returning!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, August 5, 2026
We're sorry to hear about your experience with the Coffee on Demand 12 Cup Programmable Coffee Maker, especially after having such positive experiences with previous models. We appreciate your loyalty and understand how frustrating it must be to encounter leaking issues across multiple units; we recommend ensuring the water reservoir is properly seated and checking that all components are securely installed, though we recognize this concern should be addressed easily and consistently. We're pleased to hear that the warranty process has been helpful. Thank you for sharing your valuable feedback, as it helps us continue improving our products and consumer experience.
Written by a customer while visiting cuisinart.com