Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(595 Reviews)
Rating breakdown 595 reviews
5 Stars
444
4 Stars
84
3 Stars
32
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
407 out of
446)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: KerryM
Gender:Female
Verified Purchase:Yes
This is the third purchase I have made of this same coffeemaker over the last 12ish years. I use it every day and it always delivers a great cup of coffee. Easily programmable for timed brewing. It’s the only coffeemaker that I will purchase. I have even recommended it to family members…who have purchased it also.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Good design but product is not long lasting
on July 25, 2026
Posted by: CKshop
Gender:Female
[This review was collected as part of a promotion.] On my third one that has died. They are great while they last but this one lasted 11 months. I will enact the warranty but it's disappointing that the product doesn't last. I like the design and that it doesn't have a carafe which is why I keep buying it. But maybe I should look at other brands.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 27, 2026
Thank you for sharing your experience with the Coffee on Demand® 12 Cup Programmable Coffee Maker. We're sorry to hear you've experienced multiple failures, especially since you enjoy the convenience of the carafe-free design. If your current unit is less than a year old, we encourage you to take advantage of the warranty; in the meantime, regularly cleaning the unit, descaling as recommended, and ensuring the reservoir and dispensing components are free of buildup may help maintain optimal performance. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901057918 so we can assist further. Thank you for your feedback—it helps us better understand our consumers' experiences and continue improving our products and support.
Written by a customer while visiting cuisinart.com
Posted by: Molly 4
Verified Purchase:Yes
This is the 3rd Cuisinart on Demand Coffee Maker we have owned. The prior one was still working well after 10 + years. The Coffee amount indicator wasn't working as a small piece had broken off. That piece is more sizeable in the new one. Love this style. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Second one of the same. Serves our needs. Must turn dial after auto brew then back to reinitiate auto. Clean light goes on too often with no reason since we use purified water.
Written by a customer while visiting cuisinart.com
Customer Rating
2
Very disappointed
on July 17, 2026
Posted by: Barbara Schalin
Gender:Female
I bought this coffee maker. Was very disappointed in the cord. It was less than 12 inches long. Had to have extension cord to fit to socket.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 20, 2026
Thank you for sharing your feedback. We understand the cord length may not be ideal for every kitchen setup; the cord length on this model is an intentional design feature and positioning it closer to a countertop outlet may help provide greater flexibility. Thank you again for your comments, as your feedback helps us evaluate future product enhancements and improvements.
Written by a customer while visiting cuisinart.com
Posted by: Marbe
Gender:Female
Verified Purchase:Yes
I love the fact that this coffee maker doesn't have a carafe. No worries about breaking a glass one or coffee not being hot. So easy to use!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: StarD3
Gender:Male
Verified Purchase:Yes
I’ve owned three Cuisinart DCC-3000 coffee makers over the years, and the fact that I keep buying the same model says a lot about how much I like it.
The biggest advantage is the convenience. Instead of pouring from a carafe, you simply press the lever to fill your cup. It’s quick, easy, and much less messy. The coffee stays hot and tastes great even after the brewer automatically shuts off.
The built-in Clean reminder is another nice feature. It periodically reminds you to run a cleaning cycle, making routine maintenance easy to remember. Since I have a whole-house water softener, mineral buildup isn’t much of a concern, but I still appreciate the reminder.
My biggest complaint is the coffee level gauge. It’s useful, but on every unit I’ve owned, it’s eventually stopped working. Cleaning the coffee reservoir is also a little more work than washing a traditional carafe.
I did have one defective unit that had to be returned because the Clean light started flashing during the initial rinse right out of the box. Fortunately, the replacement worked perfectly.
If Cuisinart improved the durability of the coffee gauge, updated the display, added smart/Wi-Fi features, and tightened up quality control, this would easily be a five-star coffee maker. Even so, it’s still my go-to coffee maker after all these years.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Coffee on Demand 12 Cup Programmable Coffee Maker
on July 12, 2026
Posted by: Madaline D.
Gender:Female
Verified Purchase:Yes
Only two weeks in using and already the machine is leaking from the dispenser hole where the cup would set underneath. Manual says the coffee dispensing valve may be clogged, but seriously this soon! I have put in a whole house water system to prevent machine wear down, and this just seems crazy I've got to cross my finger every time I use it hoping it doesn't flood the counter. On top of having to clean the heck out of the coffee filter area when grounds just stick to the the water dispensing holes. Very disappointed in this unit and may be returning it this week.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 16, 2026
We're sorry to hear about your experience with the Coffee on Demand® 12 Cup Programmable Coffee Maker. If coffee is leaking from the dispenser area, we recommend ensuring the dispensing lever returns fully to the closed position, rinsing the dispensing valve with warm water to remove any coffee residue, and confirming the reservoir is not being overfilled beyond the maximum fill line. For additional troubleshooting assistance and product support, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901047702. Thank you for sharing your feedback—your comments help us identify opportunities for improvement in future models, and we appreciate you taking the time to leave a review.
Written by a customer while visiting cuisinart.com