Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Barney02#
from Alabama
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this product and have been purchasing for 20 years or so….lately though it’s been dripping coffee soon after filling cup. This coffee make has only been used for the last couple weeks.. maker before that also leaked. Not happy with that.
Written by a customer while visiting cuisinart.com
Posted by: schukm
Verified Purchase:Yes
This is my second on demand coffee maker. My 1st one lasted 3.5 years (3-year warranty). I tried going back to a standard pot with a carafe, but I didn't like it. This coffee maker makes a good cup of coffee and I admit, I like being able to just press the leaver to dispense the coffee. In addition, since my pot is located next to my sink all I have to do is stretch my spigot and fill up the water tank.
Written by a customer while visiting cuisinart.com
Posted by: ShaanFav
from Minnesota
Gender:Female
Verified Purchase:Yes
Love the way it lights up when dispensing so that you can see the level of coffee3in even dark cups. Love how easy to know how much coffee is in the reservoir with the Full to Empty - just like a gas tank - analog style gauge
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: VAS1
from Fl
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the brand this coffee maker is the best coffee maker out there. It should never be discontinued. This is about my third one.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Cuisinart for Me
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I previously owned a Hamilton Beach coffee maker similar in design to the Cuisinart. The Cuisinart is 10 times better. I particularly like the gage which shows the amount of coffee left in the tank and the light which turns on when you are getting a cup of coffee.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
from Charlotte, NC
Gender:Female
Verified Purchase:Yes
This coffee maker is probably the 12th one I've bought because if it lasts over 2 years, it's an actual miracle. Our last one lasted 2 1/2 years though! I keep buying the same (eventually defective) model because I really hate carafes - the glass receptacles, pots, that keep cooking the coffee until a burnt smell emanates through the rooms of one's house. The only other carafeless coffee maker is a Hamilton Beach, which I've bought, but it's actually worse than this brand and model. I've only had our new Cuisinart pot a little over a month and it's already leaking water. I'll have to return it for another one this coming week. At least this model has a 3-year warranty now! I always cleaned it every 3 months according to its directions. This model leaks water, coffee, or both when the cheap plastic parts begin to stick or wear. You simply wake up one morning to find your floor covered in a pond of either water or coffee - all of it! The correct term is "Planned Obsolescence". I keep buying it because, as I said, I hate carafes (and also the pods).
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 14, 2026
We're sorry to hear your new coffee maker is already leaking and has not delivered the reliable performance you expected. To help resolve the issue, please ensure the water reservoir is not overfilled, the brew basket is properly seated, and the unit is clean and free of any buildup that could affect water flow; if the leaking continues, we encourage you to contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901117427 so we can further assist. We appreciate your continued loyalty to this model and understand how important a carafe-free brewing experience is to you. Thank you for taking the time to share your feedback, as comments like yours help us identify opportunities for future product and quality improvements.
Written by a customer while visiting cuisinart.com
Customer Rating
5
on September 3, 2026
Posted by: Highly recommend!
Gender:Female
[This review was collected as part of a promotion.] Love it! I’m on my second one and I’ve had them for over 15 years.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Great Coffee Maker, but Two Issues Need Attention
on September 3, 2026
Posted by: Anonymous
from Port Saint Lucie, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cuisinart Coffee Maker – Works Great, but a Couple of Issues Need Attention
I received my new Cuisinart coffee maker on August 15, 2026, and after using it for several weeks, I wanted to share my experience.
Overall, the coffee maker works very well and performs as I expected based on the many Cuisinart products I have purchased over the years. I have generally been very satisfied with Cuisinart’s products, and this coffee maker is no exception when it comes to brewing coffee.
However, I have encountered two issues that I believe Cuisinart should address:
1. Auto-Off Setting Is Lost When Power Is Interrupted
This is the most significant issue I have encountered. Whenever there is a power interruption, the clock must be reset, but the Auto-Off setting must also be reset.
I live in Florida, where occasional power outages are not unusual. I did not realize that the Auto-Off setting had been reset following a power interruption until I discovered that the coffee remaining in the pot was only lukewarm after approximately three hours. I normally have the Auto-Off feature set for four hours.
It would be much more convenient if the Auto-Off setting were retained after a power interruption, or if there were some indication that the setting had been reset. Having to remember to reprogram this feature after every power outage is inconvenient and could easily go unnoticed.
2. Coffee Level Indicator Is Not Accurate
The remaining coffee level indicator also does not appear to accurately reflect the amount of coffee left in the carafe.
Even when the carafe is completely full, the indicator only registers approximately 3/4 full. As the coffee is consumed, the indicator drops rather quickly. When the gauge indicates that the carafe is empty, I typically still have approximately three cups of coffee remaining.
While this does not affect the operation of the coffee maker, it makes the level indicator unreliable and limits its usefulness.
Overall
Despite these two issues, I am pleased with the coffee maker and it produces excellent coffee. These problems do not prevent me from using the machine, but they are important shortcomings that I hope Cuisinart will address in future models.
I would still recommend the coffee maker, but potential buyers should be aware of these two issues—particularly the need to reset the Auto-Off feature following a power interruption.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com