Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Coffee cat
Gender:Female
Verified Purchase:Yes
Coffee comes out nice & piping hot to start the day. I also like that it lights up when pouring coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Impossible to clean Coffee Gauge - Flakes & Leaks
on August 23, 2025
Posted by: SkiBumPMC
Gender:Male
The Coffee Gauge™ mechanism is literally impossible to clean.
This means that coffee bean oils and residue will accumulate in the mechanism and they will eventually start to flake off. Those flakes will eventually clog the stopper on the coffee dispenser so, after you dispense your coffee, it will leak. If you do not catch it, whatever coffee is left in the reservoir will leak all over your countertop.
So, I've had this unit for a few years. I rinse it daily, as well as clean it and soak it regularly, with soap and lemon citrus. Despite this maintenance, my coffee maker recently leaked coffee on the counter (again) so, I decided to do a really deep clean and soak to try remove all the oils & flakes. I put a few ounces of lemon citrus juice, thinking that would help break up the oils. I also added some Dawn dish soap. Then, I dumped hot water (like really hot, near boiling) and filled up the entire coffee reservoir and let it sit for several hours, thinking that might get rid of the hidden crud (flakes). Hours later, I rinsed it.
The next morning, the coffee gauge stopped working but, it sort of worked. I assume the hot water damaged it. So, today, I decided to see if I could fix the Coffee Gauge™ and I wound up removing the entire mechanism. It can be popped out, carefully.
Man O Man was there a lot of crud from the coffee oils hidden in that mechanism. This would be impossible to clean without removing the mechanism. Moreover, removing the mechanism could likely risk damaging it (it is pretty delicate). Mine was already not working so, I had nothing to loose.
So, my coffee maker still works but, the Coffee Gauge™ is now inoperable. I do not mind that because, at least, I can thoroughly clean it and avoid the crud from coming back. I will continue using it until it breaks or, I decide I want/need another coffee maker.
Again, I like the concept of this coffee maker and it is actually the second one I have owned. The first one had the same quirks.
*** FYI, the pics were taken after I cleaned the Coffee Gauge™ mechanism.
I wish I had thought of taken "before" pics; it was caked with crud from the coffee oils.
Response from cuisinart.comBy Cuisinart, August 25, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900356991 . If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: TTURTLE75
Gender:Male
Verified Purchase:Yes
I just bought 2nd Cuisinart Coffee on Demand 12-3000. Kept old one for almost 8 years. Going thru at least 2lbs every 2weeks. Started getting slight leak over 2months. Looked for another coffeemaker, no luck at the features in this unit. Have had for 3 weeks. Life is good. Hope I get another 8 years. Will be 83 and still drinking my coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Barb731
Gender:Female
Verified Purchase:Yes
Best coffee maker I ever had in 26 years. Easiest use especially for disabled seniors My coffee taste great and my friends and family rave about it
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: snail
Gender:Female
Verified Purchase:Yes
So much easier and more efficient than my last coffeemaker to clean and set up. Has saved me setup time. Also, finding a coffeemaker that doesn't use a carafe/pot was difficult. This one is perfect.
Written by a customer while visiting cuisinart.com
Posted by: sharkk
Gender:Female
Verified Purchase:Yes
I enjoyed using this pot at my brother and sister-in-law's. When I got home, I ordered one immediately and am so happy i did. It is a seamless process to enjoy coffee on demand. The coffee comes out very hot,, not lukewarm, like my last coffee maker. I love a flavorful, HOT cup of coffee and this fits the bill. Love this design!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Best coffeemaker ever. Simple to set up, easy to use & makes a great cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: LKSK
Gender:Female
Verified Purchase:Yes
Best coffee pot! Coffee on demand is easy to use and program and allows you to brew just what you need. It’s features like the automatic shut off, and program start are awesome! We have been using the pot for 13 years and replaced it just recently but due to use dropping and cracking the water basin. When it was time to replace I went for the same model!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com