Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(613 Reviews)
Rating breakdown 613 reviews
5 Stars
457
4 Stars
87
3 Stars
34
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
419 out of
460)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
1
I would give it a 0.
on September 27, 2025
Posted by: SusieAnn
I have no idea why I brought another one of these coffeemakers. I have brought a lot of them through the years. I just got another one and it leaks all over the counter just like all the others did.
Response from cuisinart.comBy Cuisinart, September 29, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900382179. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
4
One problem
on September 25, 2025
Posted by: 1016
Gender:Female
I have enjoyed this coffee maker for the past several months. I appreciate the ability to rinse the coffee reservoir. Recently the coffee dispenser drips. I have followed the suggestion to push on the dispenser button while rinsing the reservoir, but it continues to drip. I would hope one pot a day would not wear out the reservoir this quickly.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Rhonda Kaye
Verified Purchase:Yes
Love setting up my pot to turn on the next morning for coffee when I get up
Written by a customer while visiting cuisinart.com
Posted by: Rusty Stiverson
Verified Purchase:Yes
Not a very well planned out machine. If you have anything bigger than a standard coffee cup, it won't fit under the pour spout. I have to pull the machine to the edge of the counter to use my travel mug. The filter basket has a handle to pull it from the tank and when you go to empty the coffee grounds, the filter gets stuck on the handle and coffee grounds get everywhere. The water tank is about the only thing good on this machine as you don't have to pour water into it, just take it to the sink and fill it. The coffee tank itself, needs to be removed and rinsed out otherwise, you will have stale coffee sitting in it until the next pot. Not impressed at all, so much that we returned it
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 18, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Catch9
Gender:Male
Verified Purchase:Yes
The best coffee maker I've ever used. No exaggeration. Makes great coffee. I never thought that the coffee maker makes that much difference until I used this one. I use ordinary Maxwell House 100% Columbian. Nothing fancy. Keeps it at the perfect temperature but doesn't bake it like the glass carafe makers. I still have the first one I bought over 10 years ago. Still works but the parts are showing their age so I bought a new one. Honestly was afraid they'd stop making them. Made my son buy one also. He is a fan as well.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: EliJam
Verified Purchase:Yes
This is the second time I have bought this same coffee maker- the first one lasted 9 years! We love it- gets the job done and looks fancier than it is
Written by a customer while visiting cuisinart.com
Posted by: Bruce E
Gender:Male
Verified Purchase:Yes
This is my favorite coffee maker of all time. I purchased my first unit of this type in 2007, and it worked perfectly for 18 years. The newer model I purchased as a replacement has some improved features, including a detachable water reservoir and an integrated light that illuminates the cup as brewed coffee is being dispensed. I especially like the internal carafe that holds and dispenses the brewed coffee. It practically eliminates any evaporation while keeping the coffee hot for hours. The unit is easy to operate and clean after use.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Great Coffee Maker Hot cup of coffee always ready
on September 11, 2025
Posted by: JimFry
Gender:Male
Verified Purchase:Yes
This is a great coffee maker. This is the third one of this exact maker that I have owned. My only negative thing I have to say about it is that after about three years or so it starts to leak and am unable to take apart to repair. I use this coffee maker on a daily basis and it always has a piping hot cup of coffee ready for me every morning.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com