Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.5
(595 Reviews)
Rating breakdown 595 reviews
5 Stars
444
4 Stars
84
3 Stars
32
2 Stars
19
1 Star
16
91%of customers recommend this product.
(
407 out of
446)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Rita Jarcop
Verified Purchase:Yes
This is the best reservoir coffee makers for getting and keeping coffee piping hot for 4 hours without burning it.
I love the lighted push bar dispenser.
It would absolutely have rated it 5 stars but for the evaporating on the lid that causes the water to drip back outside the coffee filter area. I put a folded up paper towel to catch it but it's a pain. Otherwise I'd given it 5 stars, it makes a great cup of coffee.
I love the lighted push bar dispenser.
It would absolutely have rated it 5 stars but for the evaporating on the lid that causes the water to drip back outside the coffee filter area. I put a folded up paper towel to catch it but it's a pain. Otherwise I'd given it 5 stars, it makes a great cup of coffee.
Written by a customer while visiting cuisinart.com
Customer Rating
3
Not happy customer
on August 30, 2025
Posted by: Countryroad
Gender:Female
It does not stay hot except an hour. I spent too much!!
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Mimi H
Gender:Female
Verified Purchase:Yes
We love that there is no pot to worry about. It fits all of our cups, mugs and travel cups. It's also great that it is programable and has a timed shut off. This is the 2nd one we have owned. We don't give it a day's rest. Some days we make 2 pots. Highly recconend
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Coffee on Demand 12 Cup Programmable Coffee Maker
on August 27, 2025
Posted by: Darryl P.
Gender:Male
Verified Purchase:Yes
This is the 2nd exact coffee pot that we purchase because of the quality and brewing experience.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Excellent unit that has all the features we want.
on August 26, 2025
Posted by: Randtor
Gender:Male
We've had this coffee maker for over 8 years. It developed the dreaded bottom leak so I took it apart, replaced the red tube (there is a good YouTube video on how to do this) and.... no luck. It wasn't the silicon tube; the actual metal that the water runs in to the heating element had developed a split and the water leak was from that split. BUT - this unit doesn't owe us anything, it has been great for the past 8 years! I am ordering another one because it has been the best!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: LCOhler
Gender:Female
Verified Purchase:Yes
I love this pot. It is easy to use. I love the features. There is a full/empty gauge. It is the best. No more opening the top to see how much coffee there is. The clear side showing the water is so great too. Really the best pot I've ever owned!!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Coffee cat
Gender:Female
Verified Purchase:Yes
Coffee comes out nice & piping hot to start the day. I also like that it lights up when pouring coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Impossible to clean Coffee Gauge - Flakes & Leaks
on August 23, 2025
Posted by: SkiBumPMC
Gender:Male
The Coffee Gauge™ mechanism is literally impossible to clean.
This means that coffee bean oils and residue will accumulate in the mechanism and they will eventually start to flake off. Those flakes will eventually clog the stopper on the coffee dispenser so, after you dispense your coffee, it will leak. If you do not catch it, whatever coffee is left in the reservoir will leak all over your countertop.
So, I've had this unit for a few years. I rinse it daily, as well as clean it and soak it regularly, with soap and lemon citrus. Despite this maintenance, my coffee maker recently leaked coffee on the counter (again) so, I decided to do a really deep clean and soak to try remove all the oils & flakes. I put a few ounces of lemon citrus juice, thinking that would help break up the oils. I also added some Dawn dish soap. Then, I dumped hot water (like really hot, near boiling) and filled up the entire coffee reservoir and let it sit for several hours, thinking that might get rid of the hidden crud (flakes). Hours later, I rinsed it.
The next morning, the coffee gauge stopped working but, it sort of worked. I assume the hot water damaged it. So, today, I decided to see if I could fix the Coffee Gauge™ and I wound up removing the entire mechanism. It can be popped out, carefully.
Man O Man was there a lot of crud from the coffee oils hidden in that mechanism. This would be impossible to clean without removing the mechanism. Moreover, removing the mechanism could likely risk damaging it (it is pretty delicate). Mine was already not working so, I had nothing to loose.
So, my coffee maker still works but, the Coffee Gauge™ is now inoperable. I do not mind that because, at least, I can thoroughly clean it and avoid the crud from coming back. I will continue using it until it breaks or, I decide I want/need another coffee maker.
Again, I like the concept of this coffee maker and it is actually the second one I have owned. The first one had the same quirks.
*** FYI, the pics were taken after I cleaned the Coffee Gauge™ mechanism.
I wish I had thought of taken "before" pics; it was caked with crud from the coffee oils.
Response from cuisinart.comBy Cuisinart, August 25, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900356991 . If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com