Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Average customer rating
3.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
9
71%of customers recommend this product.
(
25 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB S921U Unlocked - Sapphire Blue
Posted by: Anonymous
from Chicago
Expertise:Expert
Verified Purchase:Yes
Amazing! I couln't be more happy and satisfied with such a great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like all of the feachers it showes me.
on January 4, 2025
Posted by: FranFran
Expertise:Intermediate
I bought it 2 years ago. I return homefrom, it has worked for me. Yes I would like to upgrad.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kirly
from Augusta, Georgia
Expertise:Intermediate
Verified Purchase:Yes
Bought this phone to replace my wife's S21. Activation with my carrier was easy. Seamless. This was an unlocked version.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: RandyRock74
from Dallas, Tx.
Expertise:Expert
Verified Purchase:Yes
Nothing special, no new improvements, just a "better" camera, that's all.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, January 15, 2025
Hi there RandyRock74, we appreciate you takiing time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We understand that getting a new device can take time to learn the full functionality and discover the changes that have been made from previous versions. We hope you have found an opportunity to explore the brand new Galaxy AI features like Live Translate, Note Assist, And Generative Edit. We have provided a link to the complete manual for your device to help you discover this among other enhancements to your phone. We have also shared a linkto the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Stephanie
from New York
Expertise:Beginner
Verified Purchase:Yes
Bought this for my husband love it can’t put it down
I would recommend this to a friend!
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but battery life is disappointing
on February 22, 2025
Posted by: Kimmer
Expertise:Intermediate
Verified Purchase:Yes
Great phone, but battery life is disappointing. I really like the S24, but battery life isn't much better than my previous S20. I really wish there were better tools to manage battery life.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 25, 2025
Hi there Kimmer, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy to hear how pleased you are with the enhanced features and capabilities of your new device. The intelligent battery is designed to adjust to your specific consumption, and is hasted along by allowing the battery to drain down during usage. If this is not your experience, we have provided links to a few articles to help you further troubleshoot this experience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Experience
on March 19, 2025
Posted by: ILAKKIYAN
I am happy with the phone and what I have expected was satisfied.
Written by a customer while visiting Samsung US